Communication

Communication Communicating means the passing on or receiving of information.

Communication is important so that information, instructions,

directions and requests can be passed between people and

organisations.

Internal and External communications

This can be by verbal, non-verbal or written means between people

within the same organisation e.g. change of venue for meeting, which

is internal communication because the information sent around within

the organisation.

Text Box: [IMAGE]External communications take place between one

organisation and another e.g. Order/delivery confirmation or from one

organisation directly to the public. E.g. a leaflet to Tesco’s

customers informing them of Tescos latest promotions.

Types of communication

There are many forms of communication a business can use: -

E-mail, this is an electronic way of sending written communications,

it has many advantages over ‘old fashioned’ pen and paper’: -

Advantages

Disadvantages

Speed, it is a lot quicker, you can send the same letter to many

people around the world at the same time.

To use the internet is expensive, this could mean high phone bills.

You can send not only a letter but other files including, video clips

and presentations can be attached and sent electronically

The whole internet system could crash, this could result in no

internet and email connections for days, which is crucial if people

need to send or receive important emails.

The final disadvantage is, viruses. They have cost organisations

thousands of pounds. They ha...

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...arketing

· Both organisations send out questionnaires.

· Tesco have promotions on certain goods

· Advertise

· Generally do more work to sell their good.

· Mereway is a school, which doesn’t sell goods.

IT

· Both use them for storing data

· Both use it to communicate with people.

Finance

· Both have people in charge of finance.

Research and development

· Mereway don’t do research and development.

Purchasing

· Both buy products and sell them.

· Mereway rarely sell products, they only sell revision guides and

uniform.

· Tesco sell a Varity of different products.

Customer services

· Mereway don’t have a functional area called customer services, but

most questions are answered at reception.

Comparing Departments at Mereway to the departments at Tesco