Measures In Nursing Essay

Patient Satisfaction Measures

Studies used a mixture of measures and with different phrases to address the process or the outcome of patient satisfaction (Laith Alrubaiee, 2011).

Nursing

Nursing is a profession with different categories of nurses who provide nursing care. Nursing is also explained as interpersonal in nature, which means that it exists through interaction between human beings (Me llish & Paton, 1994:4). This definition means that nursing can only exist through interaction. The nurse interacts with his/her patients – for example when taking a nursing history from patients – and with other health team members as they give report to each other when they change shifts. The nurse should possess knowledge and skills to ensure attainment

In Rwanda, Nursing staff are professionals who provide nursing care and registered with the National Council of Nurses and Midwives of Rwanda (NCNM).

Nursing service

Nursing care is the part of the total health organization which aims at satisfying the nursing needs of the patients/community. Nursing services include the management of the nursing service as well as nursing and nursing assistant staff. This also includes nurses in intensive care and intensive treatment facilities as well as dialysis wards; also students and ward secretaries, as far as they are counted in the staffing of wards with nursing staff.

Hospital

Hospital means any facility which has an organized medical staff and which is designed to provide health care, diagnostic, and therapeutic services and continuous nursing care primarily to inpatients and outpatients. The health system of Rwanda recognizes three levels of hospitals which are district hospitals, provincial hospitals and national referral hospitals.

Hospital Service

Hospital service is a term that refers to medical and surgical services and the supporting laboratories, equipment and personnel that make up the medical and surgical mission of a hospital or hospital system.

Service

Working conditions

The physical conditions, the amount of payment, the facilities available, adequacy or inadequacy of ventilation, lighting, tools, space, and other such environmental characteristics (Herzberg et al., 1993).

Recognition

Any Act of recognition from supervisor, responsible, any other individual in management, client, peer, professional colleague or the general public. It may be an act of notice, praise, or blame. Recognition refers to the respect an employee enjoys among colleagues in the organization, which is the result of the status value of the job (Gerber et al. 1998).

Promotion Opportunity

Promotion refers to the act of moving an employee up the organisational hierarchy, usually leading to an increase in responsibility and status and a better remuneration package.

Communication

Communication is the process of transmitting information or messages from one person to another. It’s a process by which individuals or groups or organizational units undertake transactions in a variety of ways and within different areas with the aim of carrying out organizational goals (Griffin,