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Importance of effective communication in business
Fundamentals of good communication in business
Importance of effective communication in business
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Communications plan
To ensure the success of the training manual, a clear communications plan must be developed. A clear communications plan will allow company x to effectively utilize resources to successfully overcome barriers to success. The communications plan will allow company x to identify to pertinent information which needs to be distrusted and the method in which key stakeholders will be informed. Customer acceptance meetings, quality reviews, and team meetings are communication events which ensures that quality standards are being achieved. The main goal of the communications plan is to provide company x with the ability to create a concise plan to inform the project team of pertinent quality control information.
The Core Element of the Quality Control Communication Plan
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Reinforcing a Quality Culture One of the most important aspects of implementing the quality initiative for company x is to develop a quality culture. A quality culture will provide company x with continuous improvement of products and services. A quality culture will establish quality in the organizational life of the company. Quality control should not be utilized for temporal resolutions. The most important factor is for quality to become a way of life for company x. Communicating the Importance Quality Strategy It is critical to identify the need for change to change perspectives and gain acceptance.
Company X must implement an effective communication process to create awareness. Management must present a clear communication which provides staff with detailed information to understand the process of improvement. A total quality message should be developed by upper management which clearly demonstrates a commitment to change. Company x can present this commitment as a specific statement or a quality of policy. The directive is then finalized by the senior manager and TQM coordinator.
The development stage of the training program for company x
The first phase developing a quality systems training program for company x is the developmental stage. There are four steps company x must take to develop an approach to meet the specific quality system training goals. The first step is to rank the training goals. The second step should be to clearly define success. The third step is to create a comparison chart to compare to training resources to the training goals which have been established. The final stage is to document the results after the verification process is complete.
Rank the Training
Goals To establish priorities it is essential for company x to rank training goals. The consistent criteria should reflect the needs of the stakeholder to determine a selective method. A gap analysis should be performed to identify the training goals. Areas where training is required are linked to the training goals of the organization. The relevance of each training goal should reflect identified criteria. A consensus should be established during the identification process. Company x will then determine the importance of each criterion. A scale should be developed to rate the training goals against the specific criterion. The rating can be determined by an individual or group. Define Success Each training goal of company x should provide a unified understanding to define success. Success is defined in the simplest terms to create a quality training program which results in an effective trained workforce and improve job performance. To measure success, company x must determine whether the training goals are being accomplished. Additional training measure may include the degree of improvement in job performance and process to achieve these specific training goals. Verify and Document the Results The information which has been documented should first be verify to ensure accuracy. Once verified the documented information is finalized and presented in a report.
TQM is a company’s complete “culture of quality” approach which focuses on long-term success. It strives for continuous improvement, in all aspects of an organization, as a process and not as a short-term goal. TQM’s involves everyone in the organization to transform the organization into a forward-thinking entity by influencing attitudes, practices, structures, and systems of the entire organization (Business Dictionary, 2014). TQM was crafted by William Edwards Deming, a statistician who specialized in statistical process control after World War II. Deming outlined 14 points of TQM where all people of an organization can constantly search for ways to improve the process, product, and service. Deming developed the
The organisation must hire to meet the required standards, provide full training and determine the effectiveness of the training. The organisation must set up the needed facilities and maintain them for high class training. All personnel who affect the quality should be trained and qualified for specific
Contained within the following paper is the evaluation of the author’s organization’s mission, vision goals, and objectives .The author will discuss the pre-determined questions as set forth by Jeffrey Trapp, a certified University of Phoenix instructor. This paper will discuss the differences that a rise between a company that has implemented TQM (Total Quality Management) with that of the authors own organization’s management style.
The communication strength of the company believes in improvement in the existing product and requirements for the new product.
Effective communication of supervisor’s with their direct reports is essential to the productivity of any organization. In the case of an area school district, principles must communicate with the department heads, who in turn must communicate with their fellow teachers within the department. If the communication chain breaks down at any of these points, the department productivity will suffer, hurting the teachers’ ability to effectively teach his/her students.
It is a step of defining the goals of the projects and the results are aimed at reaching certain levels of productivity of customer satisfaction. The second stage is measure, and it is the stage of collecting data and facts and evaluating current operational performance. The third stage is analyze with the purpose of developing methods and theories that will best suit the solving of the problem; it is also a stage of detecting cause-and-effect ties of the processes. The fourth stage is improve, it is aimed at generating ideas for reaching the desired process improvement. Finally, there is the control stage that is about monitoring the operations to find out whether the process of improvement is smooth and the problems were solved (Meredith & Shafer,
GM uses this system by containment, disposition, separation, and classification. Such a system guarantees that any outcome that does not comply with specified requirements is restricted from unintended use, restrained, and dispositioned by the administrators. Accompanied by this quality control is the verifying position where first-time quality and process capacity is advanced (Drew, 2011). Every team member is informed about any modifications in the production process and who and when to summon for assistance in the event of any quandary. Every team is also included in the problem solving to reach any improvement in goals.
To ensure effective communication of the organizational change, the following communication efforts will be implemented:
Once the action plan is in effect, the plan then relies on the implementation and the communication strategy for the idea to work. Communication objectives are obtained and the strategic tactics on how to communicate and disseminate the communication objectives formally and informally.
The communication plan will help in maintain control over the project and to make sure that
Continue providing training on communication skills to all the employees to maintain that the customers are satisfied while dealing with the customer’s service employees.
The final phase of the system development cycle is implementing and evaluating the system. Simple training is involved in this phase. Users are trained in order to ensure users can handle the system correctly and effectively. Kendall(2012) indicates that vendors do some training, but oversight of training is the responsibility of the system analyst. Other than that, system analyst is responsible to plans smooth conversion from old system to a new system. The outputs of this final phase are trained personnel and installed system.
Gurak, L. J., & Lannon, J. M. (2007). A concise guide to technical communication (3rd Ed.).
Quality is a very important thing in an organization; therefore it is not possible to improve the quality of a product or service substantially without major changes in all aspects of the organization. Because quality is so important if changes aren’t made throughout the organization the output of the product will no be very successful. Everyone in the organization plays a major role in the out come of its products.
In management, each of the four functions, planning, organizing, leading, and controlling, are crucial to the development of any business. Involving employees in the planning process help them understand the goals of the organization. Planning is analyzing a situation, determining the goals that will be pursued, and deciding in advance the actions needed to pursue the goals. This paper will evaluate the planning function of the Halliburton Company and analyze the impact that legal issues, ethics, and corporate social responsibilities have on management planning along with examples of each, and analyze three factors that influence strategic, tactical, operational, and contingency planning.