Abu Dhabi Police:
Customer Relationship Management
Abdullah Ali Mohamed K-91105597
Ahmed Abdullah Al Maysari K-81105597
Introduction about Abu Dhabi Police:
Abu Dhabi Police is the major law enforcement agency in the Emirate of Abu Dhabi which was established on 1957. Abu Dhabi Police is mainly responsible for enforcing criminal law, enhancing public safety, maintaining order and keeping the peace throughout the Emirate. As a representative of the Ministry of Interior, and in its capacity as a global partner, the Abu Dhabi Police also works closely with local, national and international agencies to contribute to global peace and stability. Integrity, honesty and respect for human rights are the core values of the Abu Dhabi Police while the notion of public service is a central pillar in Abu Dhabi police thinking. Embraced as a legitimate partner by the community, the Abu Dhabi Police pursue efficiency and effectiveness through the use of the latest technological advancements and systems management practices. By incorporating the best of the old with the best of the new, Abu Dhabi Police has achieved the flexibility, adaptability and durability required to be widely regarded as one of the world's leading law enforcement agencies.
Vision: To ensure continuity of Abu Dhabi emirate as community enjoys security and safety through the provision of high quality police services to citizens, residents of the emirate and its visitors.
Mission: Working for a safe community, achievement of stability, reduction of crime rates. Contribution to implementation of justice in a manner that promotes the confidence of the public in police.
The internal and external customers in Abu Dhabi police:
Abu Dhabipolice externa...
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...o customers are going in front of the other customers, in order to treat all the customers equally.
Finally, availability of more seats in the waiting area will create a more satisfied customers, were they can be seated instead of standing in the crowded waiting area with a few seats available.
Changes that can be implemented to improve the service provided by Abu Dhabi Police:
Provide more smart services through the mobile, in order to complete all required services without the need to visit the service center.
Continue providing training on communication skills to all the employees to maintain that the customers are satisfied while dealing with the customer’s service employees.
Provide a suggestion and complains box to improve the service in Abu Dhabi police service centers in the future.
References:
http://www.adpolice.gov.ae/en/Portal/about.adp.aspx
The mission for the Appleton Police Department is it is a community responsive organization that strives to bring its employees and citizens into working partnership to help identify and solve the communities problems. They try providing their employees with positive, supportive and professional environment that encourages innovative problem solving to enhance the quality of life in our communities.
The mission of the Colorado State Patrol is to ensure the safe and secure environment for all persons by utilizing the strengths of our members to provide professional law enforcement services that reflect our core values of Honor, Duty and Respect. To truly understand how the Patrol intends to live up to their mission statement, one must also know the Patrol’s vision. As listed on the Patrol’s website, the vision of the Patrol is: “Through our unwavering professionalism and loyal adherence to our core values, the Colorado State Patrol will be nationally recognized leader in public safety. As an agency bound by our tenets of Character, Integrity, Judgment, Loyalty, Courtesy, Honor, and Knowledge, we will advance our profession as we safeguard life and protect property throughout Colorado” (CSP, 2011).
The real challenge to the service, to overcome the conventional wisdom that the powers and authority to work in a larger context. Police are right to terminate the collaborative approach, the top leadership of the tense situation in the bottom, is not a view shared vomiting approaches, to determine the objectives and performance analysis.
Law enforcement is a career that is both violent and rewarding in many capacities. Justice needs to be served in law enforcement and they have a responsibility to uphold the law and serve the people in the community. Law enforcement is crucial in the world today as a global realm as life continues to be more complex and law enforcement struggles to combat many aspects of crime. In order to combat these problems and have a positive future in the criminal justice system, everyone must work together on a bigger scale.
This agency is also known as “PERF” and their focus is mainly anything dealing with police officers, plus technology is important to them because it can change plenty of lives. This law enforcement agency deals with using government funding and donations to help increase policing in communities, while taking in consideration the officer’s life. Their position is to support the police, along with promoting the importance of safety. Some of their ideas are a nationwide public safety broadband network, next generation 911, Real-Time crime centers, and cybercrime. For example, Government Tech goes into detail with Real-Time Centers, which states, “Facilities that can gather vast amounts of crime-related data, such as arrest records, mug shots and warrant information, and then push it out to officers and investigators in the field, are expected to have an impact on crime investigations in the future, according to PERF ”(Kidd). The agency has some great ideas in the works. The next political actor would be the court, but they are involved in a different way. The courts aren’t upheld or anything in this policy, however the decisions in certain court cases made the police relevant to many people and others began to take notice. The courts didn’t play a major role, but their actions played an important role. Lastly, the final political actor is a stakeholder, named The Office of Community
This innovative strategy allows law enforcement officers to achieve a level of respect and cooperation of the community through close working relationships between the citizens and the agency. “The key to infusing community policing throughout the department is by restructuring agency management, in particular making changes
...al Development in Small Police Departments. International Journal of Police Science & Management, 13(3), 243-254. doi:10.1350/ijps.2011.13.3.228
Community oriented policing has been around for over 30 years, and promotes and supports organizational strategies to address the causes, and reduce the fear of crime and social disorder through problem solving tactics. The way community policing works is it requires the police and citizens to work together to increase safety for the public. Each community policing program is different depending on the needs of the community. There have been five consistent key elements of an effective community oriented policing program: Adopting community service as the overarching philosophy of the organization, making an institutional commitment to community policing that is internalized throughout the command structure, emphasizing geographically decentralized models of policing that stress services tailored to the needs of individual communities rather than a one-size-fits-all approach for the entire jurisdiction, empowering citizens to act in partnership with the police on issues of crime and more broadly defined social problems, for example, quality-of-life issues, and using problem-oriented or problem-solving approaches involving police personnel working with community members. Community oriented policing has improved the public’s perception of the police in a huge way. Community policing builds more relationships with the
No societal foundation links citizens so in depth to the government such as police. This limb of government defends against total chaos and maintains something such as the order of laws and due process in the democracy that is the United States is.
...nother failed police program. Law enforcement agencies can continue to police in the manner of their choosing however, the greatest strides are waiting to be made. The success of the community policing program and success of our community hinges on our ability to convince others to work with us. The more stakeholders we can include in the strategy the greater chance we have for success. Police departments around the world have implemented strategies to reduce crime however; success will be measured by the positive relationships developed through this process.
The New Zealand Police is the lead agency responsible for helping the community to decrease or reduce crime, corruption and improve the responsibility of safety and protection in New Zealand. There is a need to make changes to the police culture in order to improve the performance of their organisation. However there are three fundamental errors that need to be addressed which will be discussed in this essay. Firstly, there is a lack of an established sense of urgency which has the potential to jeopardize the future of the organization. Secondly is, not creating a powerful enough guiding coalition which means there is a lack of communication which resulted in an absence of leadership and teamwork from frontline staff to national headquarters. Finally, an undercommunicating the vision by a factor of ten that organisation leader needs to communicate visions and strategies. These three errors are relevant as they are pivotal in the implementation of a managing change programme. Recommendations are also provided to improve on how the New Zealand Police can be enhanced within a management perspective.
The key characteristics of community policing are as follows: Police officers are usually called upon to be particularly thoughtful, creative problem solvers. They are asked to listen to the concerns of community members, to logically reason out the roots of problems, to identify and research potential answers, to implement solutions, and to assess results. Police officers work in partnership with concerned citizens. The second characteristic is that police officers are visible and accessible component of the community and work with youths and other community members top address delinquency problems. On the third characteristic, police officers patrol a limited number of jurisdictions on foot. The so-called foot patrol officers are believed to be more approachable and offer a comforting presence to citizens. The fourth and last characteristic that will be mentioned on this paper is that the community policing have decentralized operations, which allows officers to develop greater familiarity with the needs of various constituencies in the community and to adapt procedures to accommodate those needs.
♦ Hold regular local meetings with police to raise concerns and talk about what to do to make things better.
Police officers are an important part of our society and our criminal justice system today. Police officers have a very complex job, they are held to a higher extent by societies, who expect police officers to be able to solve every problem, and they are limited in what they can do due to the expectations set by their administration. Police officers have various roles that they are expected to maintain. According to the police mission and mandate, a police officer must be able to reduce crime and maintain order, reduce the fear of crime, solve neighborhood problems and improve the overall quality of life, and develop a better relationship with the community. I feel the most important roles of an officer are to reduce the fear of crime and be
Although most essentials of police culture are worldwide, each police agency acquires its own particular and unique structural philosophy. It is determined that police culture ethos is labeled as independence, secrecy, isolation, cohesion, and bravery, which police officers are persuaded by socialization procedures and police subcultures (Police Officer Behavior - Individual Characteristics Of Officers, 2016). The law enforcement profession has been recognized by the community as an honorable because the men and women of the police force are devoted to safeguard their community from criminals and willing to jeopardy their lives to achieve the operation. Some supervisors in the police department acknowledge that leadership is not about title, rank, or title, but understand it can be learned and developed such as police discretion and community policing.