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Service quality in the food service industry
Customer satisfaction research report
Service quality in the food service industry
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Chicken nuggets is a popular food to many people. Many may ask who makes the best fast- food chicken nuggets ? This question is probably the most opinionated question ever ? There are many fast foods restaurants that sell chicken nuggets such as: Wendy’s , Mcdonald’s ,Burger King and Chick- fil-a.These four different restaurants all have different tastes to their nuggets. Now in my opinion ,chicken nuggets from Chick-fil-a are the best . They have great chicken and that is more flavorful. One other difference from chick-fil -a and these other fast foods restaurants is there chicken isn’t processed. The chicken is seasoned and cooked to perfection in the restaurant. According to Johnson , Chick-fil-A takes the title. The classic McNuggets are second, followed by Burger King and Wendy's. …show more content…
Chick-fil-A's simple little nuggets provide the right texture, flavor, and crispy goodness that lead us to believe it has the best chicken nuggets in the game (2016).
The quality of the nuggets at chick-fil-a is better than these other restaurants. Personally even when it comes down to the service received , chick-fil-a always supersedes the others. According to Odyssey , Chick-fil-A employees are some of the nicest people who will ever serve you. They always greet you and make sure you're taken care of. They're always willing to take your trash, refill your drinks, and have a conversation with you. They are quick with giving you your food and always make sure you have everything you need to thoroughly enjoy your meal. They stand out compared to other fast food employees and seem to be having the time of their lives while working (2017). Chick-fil-a has the best nuggets to me because of their dipping sauces as well. Even though chick-fil-a has a blast of flavor , dipping sauces just tops it off. (Business Insider ,
2016). Many may choose other restaurants nuggets because they are cheaper but it is worth every penny at chick-fil-a. With it being real chicken and not processed , it is a healthier choice. In closing , chick- fil-a has the best nuggets because of its texture and flavor , it being real chicken , and the customer service you receive. Chick-fil-a is the best place to get chicken nuggets.
Chick-fil-A recognizes that their brand promise starts the minute the customer enters the premises. When a store opens for the first time, the franchised operator doesn’t just see an opportunity to sell his food product, but rather a “chance to interact, build community, and engage with customers and the community at large. We do this in a variety of ways. First and foremost, we strive to provide 2nd Mile Service to each customer. As we work to continuously improve, we want customers to experience something unique. We want to build community and create relationships between our customers and our food, people and restaurants” [3].
Chick-fil-A’s system is closely aligned with the TQM system because their primary concerns are quality in products and services, customer satisfaction and overall dining experience, and employee loyalty. Top -management focuses on the long-term rather than the short term results, which is one of the reasons they promote Chick-fil-A by giving away free meals. Dan Cathy the president of Chick-fil-A, Inc. said, “While others might think giving away so much is a shortsighted waste of money, we understand the return that will come from that investment” (Cathy, 2009). Customers will come for the free products and enjoy the experience so much; they will return and tell their friends and family. Chick-fil-A puts quality first in every aspect of the company. For example, Floor maintenance is very important at Chick-fil-A. It is the third largest
Quality, price, and the working environment play a big role in the restaurant industry. In-N-Out outweighs Jack in the Box by far. I would encourage anyone to take their business to In-N-Out Burger over any other fast food restaurants. In- N-Out is clearly the better choice. Every customer will enjoy the great customer service and the delicious food.
ATL Wings is one of the restaurants that is giving Wingstop a little competition. To some, chicken may just be chicken, but many chicken lovers prefer the best flavorful tasting chicken that will satisfy their taste buds. Which is the better restaurant to choose from? While both
Chick-fil-A as a company cares deeply about their customers experience with the company. Chick-fil-A also wants to hear what its customers have to say through an open door policy. Chick-fil-A achieves this goal by allowing customers to freely right their reviews and thoughts on Chick-fil-A’s website. Overall, this program has been very successful and beneficial for both the customer and Chick-fil-A. Chick-fil-A has received a lot of positive feedback and has been able to improve their company because of the
Any Chipotle I have always gone to have always had good service. Their employees are great. There is never a sour moment when you ask for anything, they are always kind and welcoming. I am always greeted with a hello and a smile when I step up to order. Even if the employee serving you has had a bad day it never shows, you would never know. Despite the lines being basically out the door every time you come (which is the only downside to coming here), the wait time can give you a headache. It is worth it, because Chipotle for sure serves fast food; they usually have three employees working to serve the food. One to get what you order prepared, one to add what extras you and to finish packing it and one to cash you out. The menu is very easy to read and figure out what you want. They have all of the print on the menu in white and big font so it makes it simple for everyone to read. So there isn’t any trouble ordering what you want. They have many different options to choose from as well. You don’t always have to get the burrito.
Raising Cane’s franchise is growing by the day. They have one love and it’s too serve the chicken tenders better than anyone else. Raising canes is family friendly and does an outstanding job to provide customer service. I would rather go to Raising Cane’s any day before going to Popeye’s or Church’s or some other fast food chicken restaurant. Give raising Cane’s a try and I promise you will be going back in a
Eating has been one a great joy to me my entire life. It is a huge portion of everyone’s day, and for most, happens at least three times a day. If we eat three meals a day every day for a year that is one thousand and ninety five meals! With all these meals we need a nice place to sit down and enjoy it. Whenever I get hungry, I always find myself at Chick-fil-a; well, at least five times a week. The familiar sights, comforting scents, and soothing sounds of Chick-fil-A that make it the birthplace of happiness.
Chipotle Mexican grill has transformed the way people think about fast-food through delivering exceptional Mexican dining experiences to its guests and providing a simple menu of organic ingredients, quick service and at a low cost. More than just a great experience, they have created a lifestyle where people have the pleasure of eating good and healthy.
When trying to figure out where to go for lunch, it can be a difficult choice because of how many options are out there. There could be dozens of restaurants to choose from, with varying degrees of interest. Fast food restaurants are usually chosen because they are cheap, easy, and convenient. However, many places are changing what it means to be a fast food restaurant. Panera Bread, for example, is technically a fast food restaurant, but usually is rarely compared to a place like Burger King. Panera Bread generally has a nicer atmosphere with a better aroma and a wealthier appeal while Burger King appeals to the crowd of people who want cheap and easy food.
Eating at a restaurant that smells or looks filthy can be disturbing. Many other fast food chains don’t prioritize cleanliness, but Chick-fil-A goes above and beyond requirements in regards to a sanitary eating environment. Experiencing good food in a clean atmosphere is essential to the customer’s experience at a restaurant. If you want to enjoy your food in a clean eating area, then Chick-fil-A restaurants are sure to provide that. Another way Chick-fil-A brings the ultimate customer experience is having employees greet customers with smiles as if they appreciate their presence and choice of
However, one of the reasons that make people come back to the same restaurant over and over again is the taste of the food, the way they cook their food, and quality of their food and services. Some people think that McDonalds and Burger King Food is the same in fact it is not....
Food is a major part of everyone’s everyday life. It’s hard to imagine life without the chocolate cake on your fingers or a carne asada taco in your mouth. Enjoying delicious desserts and fast food seem extremely magnificent to eat and spend money buying them. Although, there have been many controversies in the United States on how it’s the largest country with the most obesity regarding children, which affects their health, many people are still going throughout their day snacking. Many people in America are having full course meals with thousands of calories in one sitting not knowing the short term or long term side effects that are going to take a huge toll on their lives. Food is delicious, but it comes with a secret behind the savoriness/sweetness.
The customer segment for fast food fried chicken generally serve family, children and adults. KFC and Popeyes offer family meals for large order instead of purchasing several value meals (Capillary Technologies, 2014).
There are many deals that fast food chains create to make it reasonable for everyone. Nott everyone is able to afford to eat at restaurants. Fast food restaurants accommodate everyone. They are constantly creating affordable deals to keep people coming back. People who have a lot of children are able to feed their children on a budget. Customers can purchase a good amount of food with a budget of ten dollars. Though fast food may be unhealthy; people are still able to feed their children. Having healthier menu items may be beneficial. At least if someone feed their children frequently of fast food, they are able to give their child something a little healthier. Some adults don’t stop at fast food restaurants because of the lack of healthy options. For example Chic Fil a now serves fruit, grill chicken bites etc.Consumers are able to buy so much food at a low cost. According to Frost (2016), “The reality is 67 percent of transactions (at fast-food restaurants) are under $6” (p. 1). Consumers know that when they go to a fast food place they will not spend a fortune to feed their hunger. McDonald’s is the first food chain that comes in mind when you think of “value menu” or “dollar menu”. I cannot think of one place where I can get a burger for only a dollar. Of course I think “what’s in that burger to make it only a dollar?” Fast food places are already affordable but to keep them