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The advantages of effective listening
The advantages of effective listening
Importance of effective listening skills
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Recommended: The advantages of effective listening
Habits 5,6 &7
By. Austin Munn
Habit 5: Seek First to Understand, Then to Be Understood
Before we can offer advice, suggest solutions, or effectively interact with another person in any way, we must seek to deeply understand them and their perspective through listening, we don’t seek to deeply understand the problem first. Habit 5 says that we must seek first to understand, then to be understood. In order to seek to understand, we must learn to listen. We can’t simply use one technique to understand someone. If a person senses that were manipulating them, they will question our motives and will no longer feel safe opening up to us.
"You have to build the skills of empathic listening on a base of character that inspires openness and trust."
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It takes time to make this shift, but it doesn’t take nearly as long to practice empathic listening as it does to back up and correct misunderstandings, or to live with unexpressed and unresolved problems only to have them surface later on.
The second part of Habit 5 is ... then to be understood. This is equally critical in achieving Win-Win solutions. When were able to present our ideas clearly, and in the context of a deep understanding of the other persons needs and concerns, we significantly increase the credibility of your
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Synergy allows us to create new alternatives and open new possibilities. It allows us as a group to collectively agree to ditch the old scripts and write new ones. Once you have these in mind, you can pool your desires with those of the other person or group. Then you're not on opposite sides of the problem - you're together on one side, looking at the problem, understanding all the needs, and working to create a third alternative that will meet them. What we end up with is not a transaction, but a transformation. Both sides get what they want, and they build their relationship in the process. By putting forth a spirit of trust and safety, we will prompt others to become extremely open and feed on each other's insights and ideas, creating synergy. The real essence of synergy is valuing the differences - the mental, emotional, and psychological differences between people.
Habit 7: Sharpen the Saw
To be effective, we must devote the time to renewing ourselves physically, spiritually, mentally, and socially. There are four dimensions of our nature, and each must be exercised regularly, and in balanced ways:
Physical Dimension: The goal of continuous physical improvement is to exercise our body in a way that will enhance our capacity to work, adapt, and enjoy. To renew ourselves physically,
Listening is an important skill that many people take for granted. Listening empathelicay means putting oneself in “someone else’s shoes”. Listening only to get information takes away much of what the speaker is saying, by being able to empathize with someone one is on the same wavelength. In this world, there exist many different cultures and subcultures.
Specifically from the quote by Ms.Riley “sometimes you really can't listen to what anybody else says. You just gotta listen inside.”
Listening is a vital and important part of communication. While speaking clearly and concisely is imperative, true listening is central to speaking with mindfulness and in the case of the counselor, this mindfulness has the possibility of leading clients to their own solutions to life’s tough circumstances. In his book, Petersen (2007) breaks down the communication cycle so that we can be aware of how we react when people share their emotions with us, and how to effectively communicate by listening and speaking in turn to build strong and supportive relationships, whether they are personal or professional.
In The Power of Habit, Charles Duhigg proves his thesis by using a variety of stories as examples of how certain habits can benefit the person or group with this habit and how others can cause catastrophic disasters. An example of this is the story about the habit that was created among the different types of employees at the London Underground which causes Philip Brickell, an employee who collects tickets, to get used to the routine hat was “handed down from employee to employee--told him that he should never, under any circumstances, refer to anything inside the station as a ‘fire’” (Duhigg location 2610). Because Brickell was told this, he did not tell anyone about the burning tissue at the bottom of an escalator and a large fire spread throughout the London Underground, killing several people.
Empathy is an important part of the human experience. When we empathize we connect with others, feel what they are feeling, understand others, love and feel loved. People want to be heard and understood, even if their viewpoints differ from those of another person. There was a time when families engaged each other in dialogue. Thoughts, ideas, and beliefs were shared face to face, without being concerned that judgment was being passed. We live in a world today that has access to information in the single click of a computer mouse. Hidden in anonymity behind a computer monitor we can lose the ability to effectively communicate with other human beings. Sometimes that anonymity makes us bolder in our conversations and less concerned about the opinions, feelings, and views of other people. Does the opinion of someone else really matter? Do we really care what other people think? Is the way in which we view another person skewed when we fail to exercise empathy? These are some of the questions we must ask when determining if we are an effective empath. Willingness to listen and understand the thoughts of another person enriches our life and makes us a better person and contributor to the progression of the human family. Learning to empathize is the key to understanding and becoming an active listener. Without empathy as a part of our communication skill set our thinking will be short sided and narrow.
“In order to engender empathetic understanding, a counselor or therapist attempts to sense the feelings and personal maeaning that a client experiences on a moment-by-moment basis in the therapy process” (Rogers 1966)
I choose to complete a chapter review of chapter 6 called the Pursuit of Empathic Understanding in the textbook Choices interviewing and counseling skills for Canadian written by Bob Shebib pages 186 to 216. I have broken the structure of my chapter review into separate headings for each bolded topic within the chapter. I choose the chapter on empathy as I feel it is a complex skill to understand as a counselor or as an individual. Furthermore, I choose the chapter as I believe I have a fdifficulity understanding empathy and wanted further revision of the skill to promote more insight.
My objective is to apply Stephen Covey’s, “Habit 5: Seek First to Understand, Then to Be Understood” in my personal and professional life. I have always been the type of person who wanted to their point across without listening or understanding the entire situation first. Covey (2013) stated that most people typically seek first to be understood and do not listen with the intent to understand; they listen to with the intent to reply (Covey, pp. 251). The “Seek First to Understand, Then to Be Understood” concept will change my perspective of trying to change others’ perspective without interpreting or understanding their logic or situation first by listening empathically, and then seek to be understood.
The book, The lost art of listening gives many interesting examples that are useful for pastoral care and counseling. Each chapter gives thoughtful insights into what good listening is. The author explained, how each person yearns for someone to listen to them and also understands them. In any ministry weather is pastoral, caregiving or counseling the essence of good listening is empathy, which can be achieved only by suspending our preoccupation with ourselves, and entering into experience of the other person. Learning to Listen Improves Relationships (p. 10). A listener’s empathy—grasping what we’re trying to say and showing it—builds a bond of understanding, linking us to someone who hears us and cares, and thus confirms that our feelings
Two strengths I learned during my Self Awareness assessment were being a good listener and showing loyalty. I really try to be a good listener in all situations. I like to hear the whole story or complete process in whatever it may be. I am cautious about making decisions without having all the details. I don't mind taking the time out to get the details. Yes, it may take some time up front and may not lead to a quick decision but in the long run it prevents mistakes and errors as well as misjudging which can lead to more heartache and pain down the road. Loyalty is also very important to me in the work center. Knowing that you are devoted and committed to the success of the organization will motivate your people to do the same. They also need to know that they can come to you with a problem whether it is personal or work related. This will allow them to be more open to bringing problems to your attention that could later have a disastrous effect on the organization in the future. Both pers...
As The Gift of Listening describes, “Opening one’s heart and listening at a deep level does not come easily and is rarely achieved simply by life experience” (Browning & Waite, 2010, p. 151) There are different aspects to being a good listener that are often difficult to achieve and lead to poor listening. One significant challenge to listening is the attention needed in order to actively listen to another person. Proper listening does not occur due to a passive process but instead it takes deliberate action and thought towards what a person in saying. Like previously stated, actively listening is achieved by sitting in a comfortable and open way and maintaining good eye contact. When a person does not exhibit these techniques good listening often does not occur. The challenge of utilizing different techniques in order to listen to others in a better way often gets blocked by barriers that make active listening unable to occur. In our society today one major barrier to listening is technology. In a casual setting, proper listening often doesn’t occur due to someone being tied to their cell phone. The millennial generation is often guilty of passively listening to others due to the mobile technology that is being used today. Many conversations occur without eye contact or full focus on what the other has to say and instead is spent staring at a
While this isn 't new news, here are some great tactics that plan around this that can really help you out!
Equipped with this knowledge, I could finally comprehend the root of the dilemma. As I result, I refused to suffer in this rut, instead I adopted strategies to improve my interpersonal interactions. I constantly reminded myself to hold my head up, put my shoulders back, look people in the eyes, and relax. Though difficult, I persevered the mission better myself.
Learning to listen – Don’t listen passively and wait for your turn to speak, but engage in the listening process. Pay attention to what the person is saying and even repeat the key points in your head.
middle of paper ... ... Olckers, Gibbs, Duncan 2007:2. Knowing Dimensions - What is it The knowledge dimension focuses on gaining the relevant information and understanding of healthcare as well as the skills needed to provide it. It also encompasses the “appropriate application” of this knowledge.