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My objective is to apply Stephen Covey’s, “Habit 5: Seek First to Understand, Then to Be Understood” in my personal and professional life. I have always been the type of person who wanted to their point across without listening or understanding the entire situation first. Covey (2013) stated that most people typically seek first to be understood and do not listen with the intent to understand; they listen to with the intent to reply (Covey, pp. 251). The “Seek First to Understand, Then to Be Understood” concept will change my perspective of trying to change others’ perspective without interpreting or understanding their logic or situation first by listening empathically, and then seek to be understood.
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I selected Covey’s, “Habit 5: Seek First to Understand, Then to Be Understood” concept because I am ready for a change from always being one sided. I want to understand and view the entire picture as a whole to fully gain the information needed to make a difference personally and professionally. I feel like the only time I am open for a change is when it is in favor of my own perspectives, especially at work. I want to be able to empathically listen to others’ ideas and understand those ideas to learn new things and build strong relationships. Covey (2013) mentioned to learn how listen empathically; one must listen
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Employees are constantly approaching me with questions or concerns on a daily basis. I usually shut them down because I do not care to listen or do not have time. Many of their issues could have been solved beforehand if I took the time to listen and understand what they were trying to express. When you listen with empathy to another person, you give that person psychological air. And after that vital need is met, you can the focus on influencing problem solving (Covey, pp.
Understanding other people’s perspective is vital when it comes to making someone a more informed and a more sympathetic person. For example, in politics, there are two main sides; the democrats and the republicans. These two sides almost never see eye to eye, but when they see from the other’s point of view, an agreement can be made.
A habit of mind is a way of thinking that one acquires over time. It is a type of thought that involves thinking beyond what society considers right or wrong, but acknowledging through complex thought, what is morally right. It is not easily achieved and is somewhat like a muscle, in that you have to build it up over time through intellectual work and hardship. Not everyone can achieve a strong habit of mind, in fact most don’t. The habit is a way of thinking that allows one to communicate with knowledge when the answer is not initially apparent. In order to think in this complex manner a person has to be well educated in all subjects of intelligence. Having a good education goes hand in hand with having good habits of mind, because in order to have positive functioning habits, a person has to be well rounded enough to considered every possible solution to the problems or questions posed. Being able to use a habit of mind also requires a type of thinking where others nor any outside force constrains any ideas or solutions . This by definition is a habit of mind.
Listening is defined as having the skill to effectively comprehend the information that is being transmitted by the other party without being distracted, thinking about what your response will be to the speakers’ comments or interrupting the person that is speaking. The effective use of listening skills among leaders and employees is extremely beneficial for every organization. When leaders are able to communicate properly and the employees are listening effectively, the corporations’
Listening can be defined as empathy, silent, attention to both verbal and nonverbal communication and the ability to be nonjudgmental and accepting (Shipley 2010). Observing a patient’s non-verbal cues, for example, shaking or trembling may interpret as an underlying heart condition that may not have been addressed (Catto & Mahmud 2012). Empathy is defined as being mindful of and emotional to the feelings, opinions, and encounters of another (Merriam-Webster Online Dictionary 2009 as cited in Shipley 2010). Providing an environment conducive to nonjudgmental restraints allows the patient to feel respected and trusted whereby the patient can share information without fear of negativity (Shipley 2010). For example, a patient who trusts a nurse builds rapport enabling open communication advocating a positive outcome (Baker et al. 2013). Subsequently, repeating and paraphrasing a question displays effective listening skills of knowledge learned (Shipley 2010). Adopting a therapeutic approach to listening potentially increases the patient’s emotional and physical healing outcomes (Shipley 2010). Nonetheless, patients who felt they were genuinely heard reported feelings of fulfilment and harmony (Jonas- Simpson et al. 2006 as cited in Shipley 2010). Likewise, patients may provide
Communication in all relationship can be successful when our listener get the message that we want to convey and it is not so much about what we want to say. Listening is a unique process because it involves psychological and voluntary process that goes beyond simply reacting to sounds. It includes understanding, analyzing, evaluating, and responding. As a human, we will use different listening styles, depending on our preferences and purposes. Listening styles refer to the different ways people listen and analyze the content of a conversation. Usually, these styles either have to do with the way listeners choose to receive the message or with how they analyze the message. Listening is very important because we listen in order to establish and communicate power. There are few types of listening that can be used in order to communicate effectively.
.... Through the evaluation of reactions from both myself and others, I have realized the significant impact the misuse of a particular listening style may have. These effects reach beyond social and professional environments, and in some cases may produce unintended negative effects with family. I had not realized that the two listening styles I use most commonly could be so incredibly polarized when it comes to employing critical listening. As a result, I have devised appropriate steps which I feel will assist in creating a more balanced conversational environment and improve my overall effectiveness in communication. I was surprised to discover that my listening styles are not always conducive to the environment in which I am listening; however, I am consequently compelled to take the steps necessary to achieve higher-quality communication in every aspect of life.
Let´s focus on communication, specifically listening. , As employees each of you have a leadership role based on your positions. In these positions you are required to take instructions, present guidance, make decisions, and implement policy. If you cannot listen effectively, you will miss critical instructions, mislead guidance, make less informed decisions, and hopefully never implement the wrong policies.
First, I enjoy people. That is why I like an "open door" policy. People must first know that you care before they will open up. I remember a former lunchroom employee who dropped by the Central Office one day. The receptionist informed me of her and stated “She has asked for help from the last two Superintendents but she will not listen.” I asked the receptionist to inform her that I would be with her in just a few minutes. I then pulled her personnel file. She had worked in a lunchroom where she injured her knee. According to the court settlement, her attorney encouraged her to resign and to accept a $30,000.00 settlement. She did and he took half. I went out to the waiting room and asked the lady to come into my office. I sat
It is this capability of the management to cultivate communication that is important towards effective engagement with the employee (Albrech, 2011). It is not just a one-sided affair of a company engaging employee, but also mutual loop where the employee is also engaging the company. After all, it takes two hands to clap. “Voice must be approached in a genuine and authentic way, and treated as more than just a cosmetic exercise. An authentic use of voice means that when the employee is invited to speak up, the company in return will both listen and will respond to what the employee says, even if just to explain why they cannot carry out a request for change. Feedback is vital and action must be seen to follow.” (Dromey et al, 2012, p.17).
As a professional in today’s society, it is greatly important to be able to communicate effectively with other professionals, with clients, and with those that are encountered in daily living. In order to communicate in a proper manner, not only is talking and non-verbal communication, but a large aspect is the ability to listen. Listening is a vital task in order to build a relationship and find meaning in someone else’s words. In order to find this meaning one must follow the characteristics of active listening, face the challenges to listening, and reflect upon one’s own listening skills.
Listening and understanding what others communicate to us is the communication process needed for interpersonal effectiveness. If you listen well, you will understand the meaning of the message. If you are unfocused, you will not know most of what the other person is saying. However, there is a range of listening skills that can be learned to develop the communication effectiveness. Firstly, encouraging listening points to the listener that is willing to do more than listen. Usually it provides feedback that supports speakers to say more. Fur...
There are five concepts of listening that play an important role in the communication process. Sharpening our listening skills can benefit our professional lives and our customer service skills. Various techniques can help us improve our listening skills. Active listening involves sitting forward, making eye contact, nodding to prompt the speaker, asking clarifying questions, and taking notes. Distractions and personal biases can hinder our ability to listen effectively. Furthermore, effective listening is directly related to memory; improving our listening skills and practicing memory techniques often can dramatically increase our ability to capture the speakers message.
Let’s explore why listening is so critical. “Adam listened to Eve. In that first spoken word message and all since, no communication occurred until there was a listener. It follows, then, that there has become a much-heightened need to listen. We must understand the fundamental relationship involved, we cannot escape it” (Mills 1). The characteristics of good listening skills can be best understood by using the acronym MASTER. The “m” refers to mental. Mental is the ability to slow down and strategically control our ability to listen. “A” refers to active. Being active utilizes constructive listening responses and constant practice can keep this sharp. The “s” refers to sustaining attention. Experienced concentration is crucial for sustaining attention. “T” refers to target. There are four types of potential listening targets; responsive listening, implicative listening, critical listening and nondirective listening. Responsive listening is the agreement between listener and speaker. Implicative listening involves carefully understanding what is implied by hearing what is said. Critical listening is the process of coming to the point of a subject by clearing away all the non-important information. Nondirective listening is fully hearing the speaker out. The “e” refers to eliminating t...
To be effective listeners, the listening process should be incorporated into our lives. We should be attentive to what people say, clarify what the speaker is trying to come across, and respond in a way the speaker can understand what we are saying. I think I was aware that I needed some improvement in certain areas of this process but I feel as everything is slowly changing. In the future, I’m going try not to interrupt people, get distracted, tune out, and try to get a bigger picture of what the person is telling me. If good listening habits are applied in our day-to-day life, we can easily communicate with anyone and everyone.
Empathy also assists me to be helpful to my workmates. If I put their feelings at heart, I will manage to assist them when need be. They could have problems not only at the work place but also in their social life. This may be a hindrance to their productivity at work. In this case I can step in on their behalf. By being helpful to my patien...