Active Listening In Health Care

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researcher has found out that, by improving communication between the health care professional and patient can reduce medical errors by around 30% (State of health, 2014). Researcher have also studies that 71% of malpractice errors have been as a result of relationship problems between health care professional and patient. It is also stated that around 25% of patients with medical errors have reported the poor interaction and delivery of medical information (Welke, 2017).
It is very essential to have active listening skill for a health care professional because it improves the understanding of a patients need or situation, making sure that the patient is feeling comfortable and validated. When a health care professional educates the patient …show more content…

Response:- Active listening is based on trust, understanding and honesty. A health care professional should always give professional opinion or advice. Always respond in the language which patient understand. Treat patient with respect and dignity. A person should always treat someone, the way they wanted to be treated.
5. Body language:- Body language is very vital in active listening. A health care professional should always maintain eye contact, show them you are actively participating, never cross your arms instead keep an open posture always. Sometimes patients are always scared and uncomfortable coming to the hospital, so a positive facial expression and therapeutic touch is a good to encourage them.
Example of active listening:- A patient visits a hospital in an emotional situation and meet a health care professional, while describing the problems, a health care professional doesn’t give any attention or does his work, a patient would immediately stop telling anything, a patient will feel disrespected, will lose interest to describe the problems. So for the health care professional it will be really impossible to provide quality of care and it will ruin the trust between them. So for the good quality of care, a health care professional should be good active

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