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Essay on cultural competence in healthcare
Essay on cultural competence in healthcare
Nonverbal communication is more effective than verbal
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Introduction
Effective communication skill is vital for health careers success. For Pharmacy Technician, Communication skill is perform to communicate undoubtedly and adequately with patients, their family members, physicians, nurses, pharmacists and other health care professionals. There are two categories of communication skill 1) verbal 2) nonverbal. The main objective of this essay is learning various elements of verbal and nonverbal communication and identifies obstacles that impact communication. Effective two ways communication eventually provide benefits to patients experience, trust, satisfaction and better adherence with medicine uses. Being effective communicator requires practice and serious attempt to manage conversations with
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1) Active listening: it is one of important skill for establish relationship with patients or other pharmacy staff. This skill involves serve full concentration to the client. It also remembers that you should not be disturbed while listening. This skill help find out patient point of view. There are three tool of active listening.1) Rephrasing 2) Reflective 3) clarifying
2) Empathy: it can be tough, but developed by practice. Empathy builds trust with client, so that client can express themselves freely. Empathy shown by both way verbally and nonverbally. It is primary response of communication.
3) Adequate use of questioning: Opening of communication, ask general and open ended questions. It should begin with how, why, when, where and helps the customers to disclose information. Example, what did the physician inform about taking this medications? Close ended question may be applicable to acquire more specific information. Example, did you take your doses accurately?
Pharmacist and Pharmacy technician should modify their counselling questions according to the feedback given by the customer. They should avoid medical terms and use easy language.
Strategies for nonverbal behavior
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Clients from different groups may have particular feeling and opinion about their health conditions and the medicines used to treat disorders. In pharmacy setting, there should be secure environment for patients where they can discuss about their health beliefs and communication should be patient centered approach. There are many techniques to enhance skill of cultural competency in pharmacy setting. For example, study about various culture specific medical conditions and figure out evidence based method. It is ongoing lifelong practice, so that try to interact more and more customers from different cultures in pharmacy. It will very useful to establish cross-cultural communication obstacles and overcome
Going to a different country or area of the world can open up anybody’s eyes to see that culture makes a huge impact on the understanding and practices of healthcare that seem to be so common to other areas of the world. When a person lives in one country their whole life, that person may not realize how different the life they live is from someone in a foreign country. If a person is going to receive treatment from someone with a different cultural background, they should be expected to get treatment to respects their own culture. Massachusetts College of Pharmacy and Health Sciences having such a diverse variety of students has their own cultural competency definition that states “effectively and comfortably communicate across cultures with patients of differing backgrounds, taking into account aspects of trust in order to adopt mutually acceptable objectives and measures”. In the book Dancing Skeletons: Life and Death in West Africa by Katherine Dettwyler, the issue of culture and healthcare are greatly prevalent. Katherine Dettwyler herself goes to West Africa as an anthropologist and her horizons are broadened when during her research she comes in contact with how much culture has an impact on healthcare and everyday life.
“Communication is the heart of nursing… your ability to use your growing knowledge and yourself as an instrument of care and caring and compassion” (Koerner, 2010, as cited in Balzer-Riley, 2012, p. 2). The knowledge base which Koerner is referring to includes important concepts such as communication, assertiveness, responsibility and caring (Balzer-Riley, 2012). Furthermore, communication is complex. It includes communication with patients, patient families, doctors, co-workers, nurse managers and many others. Due to those concepts and the variety of people involved, barriers and issues are present. Knowing how to communicate efficiently can be difficult.
Communication encompasses a wide range of processes such as the exchange of information, listening, posing of questions (Fleischer et al., 2009) or use of body language. In a healthcare environment where there are constant interactions among nurses, doctors, patients and other health professionals, professional and effective communication is important in ensuring high quality healthcare standards and meeting the individual needs of patients.
Pharmacists and technicians provide patients with safe and accurate medication in a timely manner. This is not a task for pharmacists or technicians alone; it is a task that requires both personnel in order to be accomplished.
Some Pharmacy Admission Specialist (PAS) have difficulty thinking through what must be done when problems are presented in different contexts. Not only must the PAS interview the patient, verify the information and update the EHR, but the PAS must also determine where to find the information, how much time to devote to finding any single piece of verification, how to input the medication so that it is accurate and clear to the provider and pharmacist, and when to mark the list as "ready for provider" or leave it to be finished the next day with clear indication of what has already been completed. The standard work and practice is continually evolving to meet the demands of patient safety. This complex problem requires critical thinking skills with the ability to use the knowledge acquired in each scenario.
Communication in the nursing practice and in healthcare is important because when talking with patients, their families, and staff, the nurse and the nursing student needs to be able to efficiently express the information that they want the other person to understand. “Verbal communication is a primary way of transmitting vital information concerning patient issues in hospital settings” (Raica, 2009, para. 1). When proper communication skills are lacking in nursing practice, the chances of errors and risks to the patient’s safety increases. One crucial aspect of communication that affects the patient care outcome is how the nurse and the nursing student interacts and communicates with the physicians and other staff members. If the nurse is not clear and concise when relaying patient information to other members of the healthcare team the patient care may be below the expected quality.
Interpersonal communication within the field of nursing is imperative in all areas to deliver a holistic positive outcome in patient care. Specifically, active listening, questioning with intent and reflective feedback ascertain an understanding of a patient’s health, illness, and healthcare. Active listening allows the patient to convey their concerns and presents the nurse with an understanding of the patient when implementing a personalised care plan. Questioning with intent builds an appreciation of the situation, and reflective feedback promotes improvements to enrich work ethics of the nursing cohort. Listening actively involves many different styles whereby information is gathered through verbal and non-verbal communication. Questioning
I have explained three of the seven principles that I use while interacting with my patients daily. The three methods of communication were defined and explained how each is used in the healthcare setting. The communication method that works best on my unit was explained per my unit’s preference. The four-ethical principle regarding communication were explained along with how these principles and team communication affect patient safety. Overall, this paper has demonstrated why communication is important in the health care
After removing those communication barriers, proper communication skills should be applied to nursing field that will be beneficial to a therapeutic relationship. It is because patients could understand their situations and ease their worries toward the implemented treatments. From the views of nurses, they could give the best care services to the patients since they could start an appropriate care plan to deal with their complaints. The proper skills are adopted in nursing field as
As a professional in today’s society, it is greatly important to be able to communicate effectively with other professionals, with clients, and with those that are encountered in daily living. In order to communicate in a proper manner, not only is talking and non-verbal communication, but a large aspect is the ability to listen. Listening is a vital task in order to build a relationship and find meaning in someone else’s words. In order to find this meaning one must follow the characteristics of active listening, face the challenges to listening, and reflect upon one’s own listening skills.
Listening to your Patient's Concerns about his or her Ability to Follow the Regimen. Nurses can recognize concerns of patients, such as cost of their medications or confusion about the similarities in color of their medications, the names of the medications which are not easy to remember, and the timing of dosage. The nurse will then help the patient seek support in that area of concerns raised by encouraging the patients to call their
Healthcare professionals require effective communication skills in order to communicate with the varied range of patients they deal with in health and social care settings. ‘Effective communication skills are key in health and social care because they help you to establish and develop relationships with colleagues, management and families. Communication is the simplest way to really get a sense of how a person is coping and what steps you need to take to improve their health and wellbeing’ (Stonebridge College 2016).
Communication is one of the most important factors in our lives. It dictates the relationships formed with the individuals in personal and professional lives. Effective communication provides a foundation for trust and respect to grow. It also helps better understand a person and the context of the conversation. Individuals often believe that their communication skills are much better than what they actually are. Communication appears effortless; however, much of what two people discuss gets misunderstood, thus leading to conflicts and distress. To communicate effectively, one must understand the emotion behind the information being said. Knowing how to communicate effectively can improve relationships one has at home, work and in social affairs. Understanding communication skills such as; listening, non-verbal communication and managing stress can help better the relationships one has with others.
Like every career, pharmacists have certain qualities and skills. I feel that I fit many qualities of pharmacists, including an attention to detail, communication skills, and science and mathematic skills. I have also been a perfectionist, paying attention to each detail of my work. This is what helped me stay organized throughout high school, and earn a 4.021 cumulative GPA. Pharmacists must be detail-orientated to ensure their patients receive the right dosage, amount, and type of medication. An error in this could harm the patient, therefore breaking the Hippocratic oath. Furthermore, a pharmacist must pay attention to the patient’s other prescriptions and medical history to avoid any negative reactions. Next, I have earned strong customer service and communication skills from my job at Fareway Food Stores. Since I earned this job in May 2012, I have made it one of my goals to assist and brighten the day of my customers. As a pharmacist, I would need strong communication skills with my patients to fit them with the best prescription possible. Additionally, I would counsel them on the directions of their mediation, any potential side affects, and how to add new medications into their lifestyle with the least amount of stress. Apart from my patients, I would have to communicate my with pharmacy technicians and any interns I may have, as well as insurance companies. Lastly, I feel I have natural abilities in science and mathematics. I
Buckley, Thomas B,R.Ph, M.P.H. (2012). Cultural Competency: How to Communicate Effectively Across Cultural Boundaries. Drug Topics, 156(7), 24-33.