Healthcare professionals require effective communication skills in order to communicate with the varied range of patients they deal with in health and social care settings. ‘Effective communication skills are key in health and social care because they help you to establish and develop relationships with colleagues, management and families. Communication is the simplest way to really get a sense of how a person is coping and what steps you need to take to improve their health and wellbeing’ (Stonebridge College 2016). Context of Communication One-to-one communication – one to one communication could be described as one person communicating with another person, where no other person is involved. This could also be described as someone seeking …show more content…
Accurate oral communication is being able to present and interpret your ideas clearly through spoken word and to listen to other people’s ideas. Oral communication is essential for patients and their care givers to receive/provide the accurate care. An example of where this would be seen in a healthcare setting is with a patient who suffers from an allergy. If a patient who is allergic to penicillin does not communicate with their doctor, they may receive medication that will cause harm to them. Written communication-Written communication is essential for any care giver in a health and social care setting when writing reports or keeping records. Varied situations require different styles of writing but all require literacy skills. An example of written communication in a health and social care setting, would be a nurse recording information about a patient. It would not be acceptable to use slang …show more content…
Technology enables service givers to respond to emergencies immediately, all sectors of the team can be alerted at the same time. Giving the patient needing emergency care the best chance of life. Doctors can communicate and retrieve files on patients wherever they are. Emails are also a very fast way to communicate and are vital for effective communication in a health and social are setting. ‘A range of electronic devices exist to help people overcome the communication difficulties they face. These include text phones, telephone amplifiers and hearing loops. Electronic devices can be used both to send and receive messages’ (Collins,
Communication is cited as a contributing factor in 70% of healthcare mistakes, leading to many initiatives across the healthcare settings to improve the way healthcare professionals communicate. (Kohn, 2000.)
In this task, P1, P2 AND M1 I am going to explain the role of successful communication and interpersonal interaction in Health and Social Care and discuss the hypotheses of communication and afterward, I will likewise assess the role of effective communication and interpersonal collaboration in Health and Social Care with reference to theories of communication.
Communication encompasses a wide range of processes such as the exchange of information, listening, posing of questions (Fleischer et al., 2009) or use of body language. In a healthcare environment where there are constant interactions among nurses, doctors, patients and other health professionals, professional and effective communication is important in ensuring high quality healthcare standards and meeting the individual needs of patients.
Bylund, C., Peterson, E., & Cameron, K. (2011). A practitioner’s guide to interpersonal communication theory: An overview and exploration of selected theories. Patient Education and Counselling. Volume 87. Issue 3. Pages 261- 267. doi: 10.1016/j.pec.2011.10.006.
“Communication is the heart of nursing… your ability to use your growing knowledge and yourself as an instrument of care and caring and compassion” (Koerner, 2010, as cited in Balzer-Riley, 2012, p. 2). The knowledge base which Koerner is referring to includes important concepts such as communication, assertiveness, responsibility and caring (Balzer-Riley, 2012). Furthermore, communication is complex. It includes communication with patients, patient families, doctors, co-workers, nurse managers and many others. Due to those concepts and the variety of people involved, barriers and issues are present. Knowing how to communicate efficiently can be difficult.
In nursing practice, communication is essential, and good communication skills are paramount in the development of a therapeutic nurse/patient relationship. This aim of this essay is to discuss the importance of communication in nursing, demonstrating how effective communication facilitates a therapeutic nurse/patient relationship. This will be achieved by providing a definition of communication, making reference to models of communication and explaining how different types of communication skills can be used in practise.
Communication plays a major role in preventing and resolving behavior problems and enhancing your patient’s quality of life by allowing them to feel, even when they no longer know or recognize those around them that they are in the midst of people who care about them and are concerned about their physical and emotional well being.
The bible has two different forms of communicating it’s message to the world. One form being oral communication this is when a person depends mostly on verbal, audio, and some type of visual means of communication. “Verbal communication is the very first form of communication that we read about in the Bible ” (Brown, 2012). When using a form of oral communication such as an audiotape people can replay the sections over and over again. This allows them time to think about what they are hearing and relate this is their own life experiences. Oral communication allows the speaker to not only get their point across, but to provide a story with expressions and body language that can bring what they are saying to life. An example of this scripture
Oral and Written Communication skills are two of the most important skills a person could have in the workplace. Without the ability to effectively communicate or understand communication in written or auditory form taking and giving direction would be extremely difficult. Oral communication is simply the act of talking and listening. If a person can effectively convey his thoughts in spoken word and interpret others spoken words into their intended thought then they can effectively communicate orally. The same concept can be applied to the written word. The U.S. Deptartment of Labor breaks oral communication into two areas:
“Effective communication is the foundation for any relationship in healthcare…” (Windover, Boissy, Rice, Gilligan, Velez, & Merlino. 2014) Without communication, it is challenging to get things done because no one knows what the other people in the group are thinking. For some, communication does not come naturally. For this reason, there are articles on how to be a better communicator. According to Karie Tennant, and Alisa Marquez, “communication is a two-way process” (2017). In this process one person should be the informer and the other needs to be an active listener. In order to be an active listener this person needs to provide the informer with feedback on what they just said. This way the informer knows the listener was really listening to what they said. The informer also has the job of making what they want to say clear and concise as well as having the correct tone to get the message across. It is always important for one to voice their opinion, but they need to also be respectful of others
As far as communication in the medical field everybody uses it from physicians to paramedics to EMT’s. If we do not communicate properly we could have some major problems. However, communication can be verbal or non-verbal. There are “7 c’s” words to consider when it comes to communication.
As a consequence, my understanding of communication skills, and how professionals may utilise these skills in a given context, has increased majorly. Whilst I can establish the importance of rapport building and the use of empathy in both Stiles’ and my current work-role, I am unaware of how vital these communication skills would be in my future profession as a neuropsychologist. However, both work roles are in the health context and revolve around patients. Therefore, I have learnt that there may be times where patients are anxious, nervous, upset and frustrated. In these situations, I will have to apply effective communication skills in order to perform my job effectively.
1. Introduction to Telemedicine The use of information and communications technology (ICT) to deliver and support healthcare at a distance are known as telemedicine. Its function in link together two or more healthcare professionals and/or their patients, where they can exchange information for the purposes of diagnosis, education or treatment. This is important as a means for delivering healthcare services that has been recognised and known in recent policy statements which including the NHS's information strategy.
Tablets, iPads and Smartphones have improved our lives because they have made communication a lot quicker. According to B Joseph “Smartphones in an acute trauma setting are easy to use and improve the means of communication among the team members by providing accurate and reliable information in real time” (Par. 4). This shows Smartphones or mobile devices is vital to the communication of health workers, doctors and nurses, keeping team members in fast contact, cutting the time it would take to travel to the specific location and allowing immediate contact. The mobile devices allow them communication with each other to share whatever information needs to be shared quickly and precisely as intended. The article Mobile Technology for Increased
Advancing, their body of knowledge helps keep them updated with all that is required to make a meaningful and helpful contribution to their patient. At its core, a continuing professional development system will embody ethical commitments to guarantee the health and safety of a patient. It shows great promise in equipping clinicians with powerful tools to better communicate with patients whilst enhancing their ability to advocate wellness and recovery. Improving communication is one of the most important components of continuing professional development. It is the cornerstone of health care workers interactions with people.