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AIDET Analysis Paper
219 Words1 Page
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Our department service scores decreased for the month of October, Service Representatives (85.1%) and Nursing (78.1%). In order to promote excellent patient care and improve our department’s services scores, we must all adhere to using AIDET consistently every time with every patient. AIDET is a communication tool that has been researched and proven to improve customer service. It is a job requirement and an expectation that every employee uses AIDET for every patient/family encounter.
Effective immediately, any employee that is not performing at 90% in service, will be “service shadowed” by our management team. If the formal AIDET validation is not passed, this will be considered a performance issue that will lead to corrective action.
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