Reflective Essay On Customer Service

When instructing a person to follow your instruction, you heard the term if you want something right do it yourself. You have to ask yourself how would you want that person to achieve your goal without little doubt or question especially if you are not able to be there or train them, but I have expectation that must be met. I will act as if I own a small restaurant and give my example. I just hired a new Manager his responsibility is managing my restaurant and have the full responsibility to make sure it becomes profitable. The first step I need you to do is to hire employees for this company with experience that have worked in the restaurant business. You will create a work schedule for the employees, keep track of their hours and call

I expect the highest level of professionalism from you and all staff with our customers. Rule one Customers are always right, even if they are wrong we go back to rule one. If it evolves injury to any staff then that person is no longer a customer but a threat to all staff. Customer service is important but not if it involves our staff, the safety and security for all my staff is very important. Unacceptable behavior from any customer will not be acceptable. Also note good customer service needs to be provide, all staff should have a clear understanding of our menus what each food items are how they taste be able to answer question about any product we have to any customer this also includes our drinks alcohol, all staff must be knowledgeable of what our restaurant is about, not just being a worker. Any customer and staff feed back are very important to me this is what will make this business strive so this is very important to me for growth and strength of this company. I expect each employee to be as if we are working with family we will respect each other and be talked to with the highest respect to each staff members and customers. No one will be fired unless by