An Investigation and a Report into the Customer Services at Sainsburys Introduction For my business report on customer service I have chosen to investigate Sainsburys. Sainsburys is a leading UK and US food retailer; although Sainsbury's main business activity consists of food sales they also have interests in financial and property markets. The Sainsbury's group consists of Sainsburys supermarkets and bank in the UK and Shaws supermarkets in the US and employ a total of 172,900 people
whilst also recognizing common factors in successful organizations. Introduction It has been revealed that Sainsbury’s is one of the UK’s largest retailers in the United Kingdom and was founded in 1869 by a man called John James Sainsbury and his wife Mary Ann Sainsbury at 173 Drury Lane in Holborn, London, England. It has been incorporated as a private company since 1922. Sainsbury’s pioneered self-service in the United Kingdom during the 1950s and 1960s and now is the largest chain of supermarkets
Promoting Success of Sainsbury (A) Describe the business and its aims and objective Logo: Sainsbury's - making life taste better In this report I will be investigating how marketing in business helps using organisation that has a national promotional campaign for its products or services. Sainsbury’s Supermarkets The business I have chosen to investigate is the large supermarket store called J Sainsbury’s; Sainsbury’s is one of the top supermarkets that you are able to buy products
The Faults in the Recent Project of Sainsbury In 2000, Sainsbury’s began its “business transformation programme”. The grand plan includes what is arguably the largest and most ambitious retail supply chain project in Europe. The main driver was the need to cut costs. However, internal research found that the company’s cost-per-case was significantly higher than its nearest rivals. Sainsbury‘s had been managing distribution in the same way for more than 40 years, which is mainframe-based
To confirm that Sainsbury’s agree and abide by these Legislations of equal opportunities they have an equal opportunities policy. Equal Opportunities Legislations Introducing The Four Main Acts: The four essential main acts carried out at Sainsbury’s are:- * The Employment Rights Act 1996- The main rights that all employees have. Equal opportunities The Sex Discrimination Act 1975- Gender * The Race Relations Act 1976- Race and ethnicity * The Disability Discrimination Act
Functional Areas of a Chosen Business The different functional areas within the business of Sainsbury’s are as follows: * Customer Service * Retail * Marketing * Trading * Finance * Human Resources * Administration * Payroll I shall not write about what each department actually does within Sainsbury’s: Customer Service This is basically the majority of Sainsbury’s workforce. This involves general duties to be carried out on the shop floor such as checkout
The Organisational Structure, Culture and Management Style of Sainsbury A1.How the organisational structure, culture and management style inter-relates in the business and evaluate their impact and that of ICT on the performance of the business. The organisational structure in which Sainsbury’s uses is how Sainsbury’s move the ranks from highest to lowest. For Sainsbury’s to not have levels of different hierarchy then it would not give anybody a rank, which would make the aims of Sainsbury’s
Analysis of key Recruitment Documents The two main recruitment documents at Sainsbury's are the job description and the person specification. A job description lists the main tasks required in a job. Sainsbury's have job descriptions for every job they have from the caretaker to the managing director. The job description describes two types of information: it describes the tasks of the job and it describes the behaviour necessary to actually do these tasks satisfactorily. In drawing
of services; therefore Sainsbury’s is rated high and has higher unit costs. 3. Variation in demand: This is the measure which shows the change in demand where the supermarkets adapt to the demand open to changes or stay stable in their routine. Sainsbury will be rated high as they try to follow the demand and have all sorts of different products customer orientated such bio or non-bio, soya milk or normal milk and different types of salts and cocking oil. Iceland generally speaking has what it has
Health and safety doesn’t just occur in HR. It has to be closely and carefully monitored at all times. Human resources must comply with a significant amount of legislation; this is where the human resources part comes into function in this area. Sainsbury’s HR like all other businesses has a safety policy. This is a legal requirement, the policy says in simple terms what the aims of Sainsbury’s are in relation to health and safety of employees. It also includes key members of staff and actions
The human resources department organise all the training that all staff must take before working at Sainsbury’s. All training is the same for everyone. Human Resources: Training Training The Human Resources Part: The human resources department organise all the training that all staff must take before working at Sainsbury’s. All training is the same for everyone and every single employee must be trained as human resources make them do it. Why New And Old Staff Should Be Trained:
competitors. To beat competitors Sainsbury’s will need to research and see what business activity they do compare to Sainsbury’s. If they research they can think of way to beat competitors in the market. Promotion. Promotion of products and Sainsburys plc is vital to them. Sainsbury’s will want everyone to know who they are and what products they sell. For Saisnbury’s to advertise products they do it through the marketing department. The marketing department will be expected to promote the
stores around the UK and employs over 161,000 employees. Sainsbury’s used to be the largest grocery retailer in the UK in 1922, until the arrival of Tesco and Asda in 1995 and 2003 respectively, displacing Sainsbury’s to the third place. In 1999 Sainsbury 's procured an 80.1% share of Egyptian Distribution Group SAE, a retailer in Egypt with 100 shops and 2,000 workers. However, low profitability is a cause of selling of
allowed supermarket chains and other national stores to quickly dominate the market and are driving out the concept of the ‘local stores’. This surge in the market has seen shares rise and profits bulge with the three main contenders in mind being Sainsburys, Safeways and Tescos who now serve the whole of the UK between them and are the household names of the shopping world. The ICT input to these businesses is vital in that it provides speedy service; controls stock levels and will even allow bank
Professional Advertising Agencies and the Success of Sainsbury’s Marketing Campaign The Sainsbury’s supermarket store is a very large company with many stores located in the UK serving millions of customer’s everyday. The promotional campaigns that Sainsbury’s are involved with are of importance to the success of the company in order for them to promote new product ideas to customers and to become a better place for people to shop, so in some ways the campaign can enhance the shopping
Introduction The aim of this report is to look at the different methods used by research companies to measure customer service and show how they work and how affective they are. The report will then use a questionnaire along with the support of Sainsbury' s Bridgmead store to see how their customer service is rated by their regular customers. The different methods of measuring customer service Customer satisfaction is the extent to which the requirements of the customer are met by the supermarkets
Swot analysis of Tesco plc We all know Tesco as a food retailer, and we know that they are in constant competition with other retailers such as Sainsburys and Asda, yet we do not know much about what goes on beyond the shelves and the tills, the marketing plans and the day to day tactics that have to be devised to stay the number one food retailer in the United kingdom today. I am going to analyse Broughton Parks Tesco and their possible competitors Swot Analysis Firstly, four main goals, under
How Sainsburys Has Used Performance Management to Increase their Quality of Service This report will show how Sainsburys have used performance management to increase their ability to provide a quality service and gain a competitive advantage, it will also show how systems have been implemented to achieve this and what Sainsburys have changed in recent years to achieve the competitive advantage it was looking for, The main area Sainsburys have changed is there Supply chain which had a cost gap
Analysis of J Sainsbury’s Unit 1- Business at work Businesses exist to produce goods and services. If someone is thinking of starting up their own business or becoming part of an existing business, they would have to have the knowledge of what makes business work successfully and know how to how to apply that knowledge in the particular area of business. For this unit I will be entering and exploring the world of business. For this unit I will encounter and evaluate information provided by certain
J Sainsbury PLC INTRODUCTION J Sainsbury PLC is one of the leading food retailers in the UK and also has interests in financial services. It comprises of Sainsbury's Supermarkets, Bells Stores, Jackson's Stores and Sainsbury's Bank. There are currently 583 Sainsbury’s supermarkets throughout the UK employing over 145,000 people, offering over 34,000 products and serving over 11 million customers a week. It is for these reasons that careful management of operations within each of the