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The key elements of effective communication
Abstract on essential of good communication
The key elements of effective communication
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1.1 Explain the philosophy of working in partnership in health and social care. Working as Team has been more effective than working individually since the dawn of the civilization, people used to hunt for food in teams and people used to live under the same roof while some people sleeping and some people used to guard them from dangers. Working as a team has a lots of benefits over working individually in any organization whether it is a profit making organization or a non-profit. In a Team work based organization the rate of failure and errors are much fewer and workers can output a much more efficient and high quality works. Importance of working as team in Health Care Organizations are numerous. When experts work together, the best and …show more content…
most cost effective results are achieved. It ensures innovation and notable progress in exercise and service. Statistics shows that Organizations such as Hospitals, Primary Care, Community mental health running in teams are more sustainable and effective compared to working alone, people are more attached to their work and organization after working as teams as they can share ideas and strengthen their weak points whereas working alone doesn’t ensure such facilities so the rate of employee turnover and employee retention is a common scenario. Working in team also ensures clear communication between members and a positive attitude towards services.
This also ensures both on the job and off-the-job co-operation for employees. Also the number of managers in each team has been a crucial factor since more managers per team ensures less stress per assignment. The theory of ‘Effective multi-disciplinary team’ in Health Care Organization is a vital one, the opportunity for men and women to work together in Organization in an unbiased manner is a growing demand When assorted people from several professions, such as doctors, health visitors, district nurses, work well together, different and competing viewpoints leads to better patient care. Ultimately these partners provide upper quality and pioneering patient attention. (Glasby and Dickinson, …show more content…
2008) 1.2 Evaluate partnership relationships within health and social care services. People from different discipline work together In a Health Care Organization’s different departments. Health and Social Care association’s foundations consist of people who are doctors, physiotherapists, counsellors, nurses and health visitors. Some teams consist of members who are independent in nature, meaning they are full of self-esteem and they are pretty much self-driven towards their goal, they tend to feel that their contribution has some demand they consider others needy and less effective. Autonomous partnership is a clear example of positive partnership in a firm, autonomous partners are self-sufficient yet emotionally available. They are more driven towards personal evolution yet they are good option for a team-mate. They give equal importance to personal understanding and teamwork as well. Partnership relationship differs from employees to agencies and stake holders. Employees fall into personal dispute often because of self-esteem and professional obsession. They often considers their discipline is superior to others and less likely to work in teams often. People who are autonomous don’t always fall into such disputes because they try to do their part as best as they can alongside teamwork. A good relation with agency organization ensures proper exposure in society and a platform for the team to work together under the same roof. Sometimes team ethics doesn’t match with agency ethics and thus results in collision. Stake holders are mainly the victim of such dispute between Health Care Organizations (Gerber, 2012) 2.1 Analyze models of partnership working across the health and social care sector. The reason people feel the need of partnership is because it’s the key element of getting something done precisely and timely. The same concept goes for this sector too. The relationship between health and social care is based on involvement between two parties, relevant discussion, and effective strategies. People who are professional in this field ought to understand the importance of promoting a portion of self-governing community with each other. People also have to be fully cautious about their responsibilities along with the way they are related to each other within that particular sector. People who are new in this need to learn how to operate this partnership in some levels. Firstly they have to gather necessary information to inspect partnerships between users and their services. Which encourage them to compose their own deductions and reassure individuality. After that they have to examine partnership between professionals in both health and social care sector to discover within their own agency works. Lastly, they will examine their partnerships to discover ways of joint working. Learners have to study some concepts and study findings relating to the beliefs or partnership and united working executes. Learner’s approaches of upholding this partnership working procedures will be analyzed and organizational strategies. Apprentices too have to discover new and positive policies to increase the outcomes of partnerships for consumers, organization and specialists (Baxter Magolda and King, 2004) 2.2 Review current legislation and organizational practices and policies for partnership working in health and social care. The development of healthcare over the years weren’t that noticeable in the era of medical revolution. Before 20th century people believed that this type of services are for the poor section of the society who cannot afford a better life because of expensive healthcare services which can only be affordable by the rich section of the society. Legislations and organizational practices and policies Reviewing the current legislations, policies and organizational practices would require the statement of Gallant which is about partnership and collaboration. Gallant proved a point, which indicates the human right statement made in 1948 through the internal declaration. The basic indication of this statement is that each citizens will be able to control their health without depending on State. Frankel solve this problem by detailing that the patients are getting the appropriate medical services which is necessity for proper medical education This health care act emphasized on some particular health care centers which will agree in some work plan in order for improving the health services which are offered to the consumers. Joint education and deployment of staffs for both health care system were encouraged by the legalization policies. NHS executives declared in 1998 that the development of community can be accelerated by improving the health condition of the poor and less privileged peoples and also three-way-partnership between NHS workforces. (Glasby and Dickinson, 2008) 2.3 Explain how differences in working practices and policies affect collaborative working. Interpersonal practice regarding working in partnership: For working in partnership interpersonal practice is much important in health care institutions. NHS, Police, Social worker, Elderly care services, Charity, Disability care services, Children services should work together. A child who is poor or less privileged may need to get financial help. So, workers from a health care organization may act to help that particular child. The children can also be illiterate, so he/she may not know how to act in situations like this. In such case the social worker may help the child explaining why he/she need financial help and take necessary steps. Then the worker may apply for the financial help. Organizational practice and policies regarding working in partnership: Health and social care is a promising field of practice. So, there are certain policies and practices (organizational) for working in partnership in social and health care services. There are certain types of organizational policies and practices. They can be from charitable to an independent policy, can be operated privately or constitutional. In order to improve the quality of services, it is vital to work in partnership in health and social care. Workers should have the proper support for any issue arises. In organizational practice and policies every partner organization plays an important role where the service holders get the best services. There must be an effective communication system to work properly. A joint commitment through the partnership organizations will be ensured by the statuary agency policies in order to promote a better relationship. Race quality, cultural matters, and well-being of the community can also be ensured through working in partnership. Charitable agencies encourage working for the betterment of the people of the society as it centers in nonprofit and philanthropic goals with other organizations. To ensure the development of less developing areas is the main aim of private agency policy. There must be enough man power or staff for effective communication in day to day basis. Working spontaneously is the main aim of independent agencies. Short, clear, simple messages is effective while communicating. (Glasby and Dickinson, 2008) 3.1 Evaluate possible outcomes of partnership working for users of services, professionals and organizations. Partnership working has a very important role among professionals working in health care and service organizations. Partners rely on each other for several activities of the group and that measures the performance of partnership working. There is a diversity partnerships among service and health care organizations, they are: Users of service-Professionals and Organizations. Healthcare professionals and Service users both impart an effect and play vital role towards each other.
The importance of support workers cannot be ignored as they are together with the service users and assist them to fetch self-reliance. While professionals offer service users extra settlement offers, Long term benefits is not easy to maintain. It is also important to make sure that health care professionals should have a clear view so that it’ll help in putting the health sector to a higher level than the current level. There are some important findings of partnership outcomes at interpersonal level as well. Retired and old-aged worker class find it easier to place their demands as they have more time in hand unlike younger age group people , who feel a little bit separated in this matter of placing demands. The partners should make both groups feel easier and less tardy to express their demands. A basic hindrance to this aspect is conflicting priorities and less negotiation
skills. There are some important findings of partnership outcomes at Organizational level as well. The concept of partnership is crucial when determining labor group’s policy issues. It is important to collaborate partnership with labor group’s policy especially when it’s about their freedom of health and social care. Though it is difficult to interpret, partnerships has some dependability upon mutual relationship. Authorial and cultural variety has led to competition and professional jostle among partnership groups as well. These issues should be taken care of prior hand (White and Harris, 2001) 3.2 Analyze the potential barriers to partnership working in health and social care service. The Health and Social care services in England is undergoing a dramatic change since the last couple of decades, Formerly, Primary Care Trusts (PCT) were the ones who were particularly responsible for serving public as well as the practitioners and worked as the Agent between them. Since then, positive joint relationships between local establishments and health care associates have developed. Partnership working in health and social care organizations are not all user friendly and full of challenges , One particular barrier is being located at local level where decisions are not made , decisions are rather made in International and National level , so there lies a complex communication gap between partners. There are also certain barriers towards Partnership. Partners not being aware of their respective roles and responsibilities, Different priorities of the agencies and duplication of provision are some of them. Social services do not get regular updates from Care agencies as the Agency members are reluctant to spend time in informing them about which client needs what types of support. Care agencies do not understand that someone in the society needs immediate care and thus they should be more concerned about the people in emergency need for a bed in the Service Care. Sometimes Care agencies do not treat all the people in the same manner, some Agencies are specialized in teenage pregnancy, some agencies prioritize psychological treatment thus leaving the affected person untreated most often. Agency people are more tend to reduce common social problem that are related to health such as Drug Addiction, Smoking, Alcohol Reduction and don’t see much importance in serving the actual victims of other uncommon diseases as they appear. Partnership working also seemed to focus on other outcomes such as occupation, satisfaction of general municipal, satisfaction of learning etc. There also lies Political barriers and lobbying in Partnership working in health and social care services. The government constantly tries to create healthy environments for the public rather inspiring persons for taking accountability for individual’s betterment of health. There are also some common partnership problems, they can cause due to ‘Lack of clear goal’ , ‘Interpersonal competition among partners’ , ‘Lack of dedication towards the group’ , ‘Unrecognized costs of partnership’ , ‘Difference in standards between organizations’ etc. (Taylor-Robinson et al., 2012) 3.3 Devise strategies to improve outcomes for partnership working in health and social care services. Fundamentally a strategy is a blueprint to accomplish something over a long term. In this case we are working on strategies to develop results unite working between health and social care services. . First of all what learners need to do is encourage people to take charge of their own health and social safety. They have to ensure that service consumers and their careers people are profoundly connected with the phases of the design. Secondly, Learners have to respect all the people who use the service and families. After that the most important thing is ‘Partnership’. While working collaboratively across all disciplines and sectors in health and social care confirms a unite method of bonding with other interventions and working with public within surrounding community. Learners have to show brilliance in service distribution and provide best proof-based exercises. They also have to ensure the continuity of the care across the system. It also have to be cost efficient and users need to feel its value for money. Lastly learners have to ensure equity of their service delivery. Even though it’s very hard to say what’s going to happen for a company like this after few years. This strategy also identifies some strategic planning assumptions fundamental to its designs. Starting with political point. Health and social services shall remain unchanged of the matter of a new administration, No matter what the delivery structures will remain broadly unchanged. Also the use of advanced technology and legit information in health and social care will increase its importance. Lastly agency will have improvements and variations in this process. And a better idea of providing necessary care to people from their own households The strategy has been designed to protect a health and social care for over more than 10 years. During this long period of time services obviously will face many great challenges. Making wise decisions can save the legacy of a service like this. Workers have to be ready to hold these challenges advantageously keeping the quality of services intact. Safe and operative ways will take time to implement. (Taylor-Robinson et al., 2012)
Clearly a team is different from an ordinary work group. Workgroups are mainly for members to share information and make decisions so every individual can achieve their
Perspectives of workers or staff members- Workers who are providing the services to the service seekers or we can say the health service practitioners as well as professionals have the responsibility and liability to maintain the quality of the Royal United Hospital Bath NHS Trust. This can be done only when the staff of the home care is motivated enough to perform the practices efficiently. For this the monetary and non- monetary reward can provided to the employees of the home
In addition to having a specific objective assign and a clear role every team member should have the proper education that allows her to complete the assign task(s). Also an open and constant communication within team members is important, since the feedback from each other can help to the growth of knowledge of each of the team members as an individual, as well as it helps to resolve any issues or errors found within the interdisciplinary care model. Another important characteristic of a team member is the ability to be able to provide support to other team members even if this means taking on extra workload for a short-term period, while the other team member stabilizes herself and becomes available to take over the assignments left
When employees have a say in their roles in the workplace they are happier, healthier and more productive. People are social creatures and it is not surprising that working in a team environment can increase productivity, reduce boredom and complacency, while increasing respect and loyalty towards employers.
The demands on health care providers to provide the best quality care for patients is increasing. With added responsibilities and demands on our health care workers, it is hard not become overwhelmed and forget the reason and purpose of our profession. However, there is a way where all professionals can meet and come together for a common cause, which is the patient. A new approach in patient care is coming of age. This approach allows all health care professionals to collaborate and explore the roles of other professions in the hope of creating a successful health care team. This approach is referred to as the Interprofessional Collaboration Practice (IPC). To become an effective leader and follower, each professions will need to work together
One of the disadvantages of a multidisciplinary team is that problems can be encountered when different professionals work together, there can be unclear goals, lack of direction and poor leadership (D...
The practice of using inter-professional teams in delivering care is not a new concept but current health policy requires professionals work within a multidisciplinary team Department of Health (2001) and entrenched in the Nursing and Midwifery Council (2008) Code. The principle focus of this essay is to discuss the importance of inter-professional collaboration in delivering effective health care and what challenges and constraints exist. The integration of a case study will give an insight into inter-professional collaboration in practice.
Monitoring a health and social care team’s performance is essential so that any threats to its service delivery, are identified early and corrective actions taken. There are two dimensions of team functioning: the tasks the team are required to do, and the social climate that impacts on how they operate. The social climate will determine how team members cope with diversity of opinions, accept difference and resolve conflict.
We are only as strong as our weakest link. When you are working with a team of professionals in extreme cases, having a team you can trust is essential. Not only does a knowledgable, experienced and professional team deliver more consistent and effective results for every patient, it develops an environment that allows each member of that team a solid foundation to provide their best practice/skills. To effectively function within an interdisciplinary team of doctors, nurses, techg, etc, means to foster open communication, shared decision making, mutual respect and team learning. In short, an effective team includes many of the core competencies within one title, and requires proper communication, professionalism, and system-based practice, along with an environment that fosters quality improvement and ultimately patient
A team can be best defined as “a small number of people with complementary skills, committed to a common purpose, performance goals and approaches for which they hold themselves mutually accountable” (Katzenbach & Smith, 1993, p. 46). A healthcare organization can achieve success only when every member of the team works collaboratively as a unit and understands the context of the teamwork to the greatest degree possible. Intensive care unit is a high risk area of health care, which needs a high-functioning, cohesive, and coordinated team to deliver safe and effective care to the patients. Lack of efficient teamwork among and between the teams of caregivers could result in serious patient safety consequences (Borkowski, 2015). Moreover, there
There has been sufficient evidence shown over the past few years that teamwork, especially within leadership, directly affects the health care system in a positive way (Miller, Walmsley, & Williams, 2007). The Health Foundation, “made a decision to invest in a Shared Leadership for Change initiative – leadership development for teams rather than individuals – as a component of its strategic aim ‘Developing leaders to improve health and health care services’” (Miller, Walmsley, & Williams, 2007, p. 24). In most instances, when a group of people with the same set of goals come together to work towards that goal the results are usually better than individual work. The same concept is true for those with leadership roles in the nursing or any health care department. Shared leadership utilized in health care will have enhanced clinical team and
Organizations use teamwork because it increases productivity. This concept was used in corporations as early as the 1920s, but it has become increasingly important in recent years as employ...
What makes a team-based structure so great is that it essentially combines all these skills together and allows employees to collaborate and brainstorm with each other. When a team works together individual accolades are left behind as each member works toward accomplishing a common goal together as one. This leads to a greater amount of creativity and innovation in solving the problem at hand. Additionally, team-based structures eliminates layers of management which you would typically see in an organization. This allows for new ideas and concepts to be given greater attention and less management intervention. With less approvals needed for an idea to put into motion employees end up feeling more empowered and this creates a work environment filled to the brim with content individuals. Furthermore, working as a team provides opportunities to learn from each other, initiate communication, and build relationships with other members of the
Delivering health care to patients involves a team of health professionals from different disciplines. So, in order for different professionals to work effectively as a team, teamwork is essential. However, in a team it is comprised of individuals with different strengths and challenges that will influence teamwork. An individual’s unique strengths can help facilitate teamwork as their strengths will help them function well within the team. Whereas an individual’s challenges may impact the effectiveness of teamwork, but addressing the challenges can prepare them to work efficiently on a team. So, my own strengths, conscientiousness and commitment, will enable me to work well in a team, but my challenges, inept communication skills and mistrust,
There is less stress while doing the work in a team and also if there is a problem in the organization then that problem is sought out easily by whole team and there is also more creativity in the work as compared to the individual work.