Stakeholders In Health And Social Care Essay

1.1 Perspectives that stakeholders relate to in health and care regarding quality

Perspective Stakeholders in health and social care can be referred to a person, group or organization that has interest or concern in an organization. Stakeholders can affect or be affected by the organizations actions, objectives, and policies. Some examples of key stakeholders in health and social care are inspecting bodies, managers, employers, government and its agencies, owners of care services, owners of local businesses, suppliers, trade unions, service users, and the community which the organization serves. For example, a local health and well-being strategy may be developed by;

Internal stakeholders;

Internal stakeholders who participate in the co-ordination,

funding, resourcing, and publication of the strategy from a local health and well-being partnership.
External stakeholders;
External stakeholders who engaged in contributing their views and experiences in addressing the issues that are important to them as patients, service users, carers and members of the local community

Internal Stakeholders External Stakeholders
• Director of Public Health
• Head of Health Intelligence and Information
• Procurement
• Director of Nursing
• Public Health Strategists
• Public Health Management Analyst
• Director of Programmes and Services
• Research Scientist
• Communications
• Environmental Health Intelligence Analyst
• Public Health Manager
• Trustees
• Board committee members • Local Authority/council
• Providers
• Acute trusts
• Patients
• Service users
• Customers
• Suppliers
• Funders
• Quality assessors
• LINk group
• Special interest groups
• Health visitors/school nurses
• Wider public health workforce
• Media

• The perspectives of external bodies- regarding the quality of health care by the CQC is very high.

In this case study, the CQC proves there was high demand for hospital service from hospital, there was shortage of staff to give food work (Melissa, 2012). To ascertain the quality of events, the CQC associate with the public to know what good and bad health care to provide excellent service.

The users of London NHS hospital are more concerned with having quality service from the hospital. In case of an emergency they prefer to check in and register and get treated as soon as possible and get treated for emergency with much care. And according to the case study it means that the patient survey was positive.

The perspectives of GPs in the hospital depends on their trait. What they are after is getting proper training on the job and working in a friendly environment with good atmosphere which is the key to providing quality service to

patients.
• Perspectives of service seekers- The individuals who seek the services of the Royal United Hospital Bath NHS Trust have their own perspective regarding the quality of the services.

The quality of the home care must meet the essentials of the patients or service seekers. But it never means to fulfil the basic needs or requirements of the individuals who are seeking the service. On the other hand, if the home care is not able to meet the basic needs of the patients then this is important to analyse the certain reasons behind this (Janamian, et. al., 2014).

• Perspectives of workers or staff members- Workers who are providing the services to the service seekers or we can say the health service practitioners as well as professionals have the responsibility and liability to maintain the quality of the Royal United Hospital Bath NHS Trust. This can be done only when the staff of the home care is motivated enough to perform the practices efficiently. For this the monetary and non- monetary reward can provided to the employees of the home

care.
• Perspective of technicians- Effective as well as efficient performance of the Royal United Hospital Bath NHS Trust also depends on the technical services. For this in the home care total quality management (TQM) can be established i.e. in this system the whole working staff of the organisation maintain the high quality standards. Other than this the functional qualities of the home care like auditing, recording of data, supervision as well as feedback from the customers also needs to be maintain in documents, which are helpful in providing the information etc.