Wait a second!
More handpicked essays just for you.
More handpicked essays just for you.
Verbal communication use
Principles of verbal and non verbal communication
Useful in verbal and non verbal communication
Don’t take our word for it - see why 10 million students trust us with their essay needs.
Recommended: Verbal communication use
1. What were your personal goals for this session? Every week I look forward to our session and the issues that will be presented on that day. My personal goals for this session were to continue listening to the client and being able to recognize her important concerns. 2. What issues did the client present? The client presented our session this week, with a concern of her mother-in-law and her former church. The client mother- in- law, is the overseer of the church; therefore she needed a musician to play for the church during an event. The mother- in-law request for an outside musician was declined by members of the church. 3. What skills did you use in this session? During this session, the skills that I utilized were listening skills, observing verbal and nonverbal communication and paraphrasing. Being an attentive listener is very important, I was trying to perceive important information without missing any. I observed the client body language and the tone in her voice. Also, using the paraphrasing skills allowed clarity to see if I was following the client story accurately. 4. …show more content…
What was the client’s response to your interventions? Using the paraphrasing technique the client did correct me. Being corrected alerted me that I got lost somewhere in the client story. Also, in our previous session the client was given some homework. The homework consisted of her and her husband driving around and writing down the churches they wanted to visit. During our session, I was ecstatic to hear that she and her husband will be discussing which church they would like to visit based on the homework that was
given. 5. What did you do well in this session? During this session, I was trying to focus on the client story, by being an attentive listener. I also allowed myself during this session, to be the peer counselor in training instead of focusing on my inner self. 6. What, if anything, did you miss that you might have wanted to explore, or will be aware of in another session? I would have wanted to explore more about the client experience being a woman minister. Being that the issue was about the mother in law, I missed the client feelings towards her mother. I can see how imperative it is to stay with the client story and how easy it is to miss information. 7. What might you do differently next time? Next time, I will use more paraphrasing and listen more without interrupting the client. Also, I would like to stop stumbling over my questions, this shows a sign of nervousness. 8. Discuss your personal process regarding this experience (before, during, after the interview). Note your concerns, what issues made you uncomfortable, what thoughts came up for you regarding session content and your own response to it, etc. My personal process before the interview is not being able to know what issue the client will present and how will I handle a complex issue. During our interview, I listened and allowed the client her space. I was amazed that the client opened up more about her former church. After the interview, I felt at eased and realized that the issue wasn’t as complex as I thought. The thoughts that appeared to me during this session, will the client and her husband find a church that is conducive for them? They have not had a church home for a while now and during our sessions, it seems to bother her.
This method is grounded in the strengths perspective, a perspective in which the worker center’s their sessions around the clients’ abilities, gifts, and strengths (Shulman, 2016). Instead of focusing on what is wrong with the client, the worker highlights what is right with the client building on their strengths instead of emphasizing their deficits: the client already has what they need to get better or solve their problem (Corcoran, 2008). The role of the worker in this model is to help the client recognize their potential, recognize what resources they already have, and discuss what is going well for the client and what they have been able to accomplish already (Shulman, 2016). Techniques commonly used in this model, although they are not exclusive to this model, include an emphasis on pre- and between-session change, exception questions, the miracle question, scaling questions, and coping questions (Shulman, 2016). These questions are used for many reasons: for example, the miracle question is used because “sometimes asking clients to envision a brighter future may help them be clearer on what they want or to see a path to problem-solving.” (Corcoran, 2008, p. 434) while coping questions are used to allow the client to see what they are already accomplishing, rather than what they are transgressing (Corcoran, 2008). All
...as a positive outcome and resolution. We will continuously strive to impact and influence the lives of the people we have been charged to oversee, with a heart that’s always willing to serve. We believe that we cannot expect to incorporate integrity within our clients without first exhibiting integrity within ourselves.
The one skill that I used more of was empathy; I wanted the client to know that I understood her situation as well her feelings. At the end of our conversation, I summarized everything that we talked about, especially her want to open up to her parents and express herself to them. She mentioned that she wants them to fell empathy towards her, because the lack of parental empathy that she felt when she was younger, has even affected her in her adult life (Kilpatrick,2005).
One must have attending behaviors this includes eye contact, attentive listening, body posture, overall empathy and warmth. In order to be a successful counselor when using the ABC model, it is important to have knowledge of cultural sensitivity (Kanel, 2007). According to Kanel crisis workers must remember that the attending behavior of different cultural and ethnic groups may vary in style, and as a clinician one may need to adapt when working with certain cultures (Kanel, 2007). Another important skill a clinician must possess is the skill ask questions properly without seeming judgmental. Most often in this model, it is important to use open ended questions in order to learn more information about the precipitating event. Questions beginning with “what” or “how” are most effective in this case. The ability to paraphrase is also important, which is the clinician’s ability to restate what they thought they heard in their own words or clarify what was said in a questioning manner. When this is done properly, the client knows that the counselor is listening and it helps build good rapport. Reflection of feelings is another technique to let the client know the counselor is listening, as well as summarization (Kanel,
What goals would you want to work on the client based on the information available? Explain why you chose those goals and how you think they will help meet the client 's needs. Tip: remember that goals are different from case tasks and referrals you might make to benefit the client and their situation.
Today I challenged myself to look at my clients differently, and to be quite honest it made me feel a lot better. I thought about how I would feel if someone treated me like a liar; I would more than likely be disappointed and act in accordance. Miller's comment made perfect scene, and I will continue to treat clients in accordance.
...class, as well as most of my other classes, is how EVERYTHING needs to be considered. Who the client is, their background, what they believe, their roles in life, what they want to change, why they sought help, as well as, how much time we have for the change to take place, and the resources available to them are really only a few examples of things needing to be considered.
The counseling session should be centered on the client and their understanding of their world and/or problems not heavily weighted on the counselor interpretation of the client’s situation. The role of the counselor is to examine a problem needs changing and discover options in overcoming their problem. Bringing about change can help change the client’s narrative on their problem in the future and/or on life in the process.
Keep any explanations simple and short. Rationale: may increase the likelihood they will remember and understand what is being explained. Will also increase client compliance.
Another important skill for a speech therapist to posses is the ability to see a situation from another’s perspective. Poor communication often occurs when a person fails to take on another person’s perspective. When a therapist takes on the patient’s perspective they can modify therapy to the patient’s circumstance and developmental level. Taking on the another person’s perspective will also help speech therapist sympathize with the patient increasing positive goal outcomes while creating a strong communication bond.
1. Listening skills, such as listening to the client and understanding client needs and wants more carefully and responsively. Acknowledging the feelings they are expressing. Compassionately allowing them to express their feelings. Listening and reflecting back on what I hear allows me to identify client’s thoughts. Listening in the field of social work is crucial in understanding client’s situation. Listening responsibly lets the client know you care about them.
I tried to have an open posture and to maintain eye contact as these approaches show the client that you are listening and are engaged in the conversation. I implemented silence listening and gave the client the time needed to respond. In the feedback, Jenessa mentioned that I seemed genuinely interested in what she was saying and that she appreciated having the time to elaborate on a question. Looking back at the video, I feel as if my body posture could have been better. Since we were sitting on a couch, it was hard to have that direct contact position. Also, I found that holding the clipboard was hindering my involvement as I kept glancing down at it. Moreover, I was using empathetic statement in the interview, such as "to clarify..." and "that must be difficult for you". Not only did this allow the client to add any more information if they pleased, but it also gave her comfort. In the interview, Jenessa mentioned that she was afraid of relapsing and that her hard work would be for nothing. In response, I validated her concerns by saying that they were
I used rephrasing as a part of understanding the reason for the client’s visit and repeated the information in a way that we both could understand. The client was able to respond through the questions that I asked her in regards to her situation. I want to get a clear understanding without leaving out valuable information. In the three sessions my intentions were to make sure that what she gave me over the phone matches what she says in the interview. I made sure that when my client was speaking, I took notes on the new information or the information that was not covered in any of the previous sessions. Each session was based upon reflection because I had to make sure progress was being made or not. When my client began to discuss things in a way in which I could not understand, I was able to interpret the information in a way that she and I both understood and agreed upon. The moment an initial contact was made, I started giving my client information on informed consent forms, who I was and the number of years of my social work profession, policies and
I’ve gone to the internet in search of the interpersonal skills: listening, assertiveness, negotiation, feedback, persuasion, interviewing, and coaching. I have prepared a summary report for each skill.
During this time, I gave the client enough time to talk about the problem without interrupting. This time gave me an opportunity to undertake reflective listening through active listening which ac...