Waiter
• A waiter should have a pleasing personality.
• He or she must be flexible to do the works assigned to him/her. A waiter should be approachable enough and has a good communication skill in order to build good customer relationship. As a waiter you have to be friendly enough to deal with the customers complaints.
• A skilled person who takes the order, serve food and drinks to customer and entertain the customer’s needs and wants.
• It doesn’t need formal education to be qualified
• A waiter should move fast in order to handle multiple orders because a restaurant is a fast-paced environment.
• He should have the ability to think and assess the unexpected situations like for an instance there is a stock out as a waiter he should make
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In the training process, we will orient them the basic things that a waiter should do in our business operation. The training will include how to greet customers, and clean the tables properly. The waiters’ job seems pretty much easy, but it must be done properly. We will also orient them each of our product offering, where in it will help them in taking the orders easily without having confusion and may recommend other products in case of stock outs. It is also part of their training to know the number of seats and tables are available in our restaurant to help them in customer accommodation.
Cook
Since we are the one who will make the marinade of our main products to preserve its secret recipe, the role of our cook is just to cook the food we already prepared. As a requirement, the person in-charge should be knowledgeable in different methods of cooking. In a restaurant business, preparation time for food is really important to avoid conflicts that may result to bad customer feedbacks. The cook must be trained well on how to multi task for faster serving of food and work under pressure. He/she will be oriented on how to use the different equipment in the workplace particularly in the
General manager Terrell states, “Red Lobster’s new employees must have knowledgeable experience in the restaurant industry”. After the new employee is hired and screened for a background check, new employees attend Red Lobster new employee orientation where Red Lobster’s history, the standard of service, and menu item are taught and tested. After formal orientation, new front house employees are assigned to a mentor to shadow to learn their new position. The week after depending on the new employee capabilities the new employee would be considered fully trained and allowed to wait, host, or bus solo. Back of the house training is a bit different new employees training began as an entry-level cook preparing the smaller pre-packaged items such as salad, bread, and sides. After completing training on those items, a new employee will learn who to prepare and assemble entrees and desserts. There is no formal succession plan when it comes to predicting which staff member is going to be a successful manager in the future, steps to becoming a manager is usually beginning by employees showing strong leadership qualities of a potential leader or even an employee stating the interest of taking on more responsibility.Intern managers undergo a three-month training
able to react and make decisions to help himself get out of the mess he or his friends have
The ability to work well with others. The ability to handle conflicts with diplomacy and tact. The ability to listen and evaluate objectively.
memory and strong confidence in the future to keep the promises he/she makes. He further
I work at a restaurant that has twenty-four tables that are seated during each shift. The other waitresses and I each have a section of tables each shift and we refer to different tables to address which people have food. We have had to memorize the menus and learn a simple way to take peoples order in a way that suits our memory. Some waitresses can abbreviate words and have memorized each abbreviation like a code. I have very small handwriting and can generally write fast so that I can understand the orders I took as I record them into the touch-screen computer to send into the kitchen. From there the line-workers decipher when which orders can be cooked and the ingredients that go into each dish. Waitressing has also allowed me to read patrons facial expressions and mannerisms to tell whether they might be looking for something or how they feel about the food and service. This job has especially helped me learn how to utilize my time appropriately and
Restaurant manager is a responsible position and career which has several opportunities to accomplish. The manager has to manage the whole restaurant staff, has to be flexible in approach and promote motivation and performance among them for better restaurant productivity and profits. Complete dedication is essential to reach highest position in management and for this the person has to settle certain goals and improve the skills, values and qualities with time and market demands (Brawer eta l., 2012).
We will conduct training seminars on kitchen and food safety and treat our workplace as an environment safe for guest as well as employees.
The best customers of all three categories are the “I-am-or-once-was-a-server tippers”. These wonderful customers have the attitude of “I know how hard they are working.” and “Wow, our server is busy.” They are the customers who don’t say anything at all except for their order.
He is proficient in everything he does and often when we work together on information for the executives, he will almost always refine and change the information I provide, to be relative for them. He has good communication and verbal skil...
To ensure that each guest receives prompt, professional, friendly and courteous service. To maintain a clean, comfortable and well maintained premises for our guests and staff. To provide at a fair price - nutritional, well-prepared meals - using only quality ingredients. To ensure that all guests and staff are treated with the respect and dignity they deserve. To thank each guest for the opportunity to serve them. By maintaining these objectives we shall be assured of a fair profit that will allow us to contribute to the community we serve.
What aspects of restaurant work are especially challenging to wait staff, and how does Barcelona’s approach to management help employees overcome the downsides of the job? The aspects of restaurant work that is especially challenging to wait staff would be poor management and customer satisfaction. In this profession of being a wait staff in many instances it is very difficult to please everyone one that you serve. The approach that Barcelona’s management took in helping their employees overcome the downsides of their job they gave them the green light in allowing them to do what was right in making the customers experience a happy one. In giving them this freedom, it made the wait staff feel like they were a part of the organization when it came to decision
However, not only the high quality standards of food affects the business, the staff who are presently providing the service are entitled to establishes him or her self with their tone (the sound of the voice), manner (the level of maturity), language and body language well enough to satisfy the customer and to make them appreciated of feeling more welcomed and values them as a proper customer. E.g. if a customer was about to speak the staff operating the till would say hello, may I take your order please,' and when their products are given Thank you and please come again.'
Restaurants provide homogeneous products, though service delivery may differ from one place to another depending on the caliber of regular customers registered over a period of time as well as the target market. This means in most cases, service delivery will remain the main factor behind success of any enterprise in the hospitality industry.
When entering a restaurant, I usually expect to leave full, satisfied, and wanting to come back again. I believe that many people expect the same thing. The way people react to service can be very different from person to person. Depending on the way the customers are feeling, or the way that the server is feeling can be a big factor for the way service comes across. Service is an important part of everyone’s lives because majority of the jobs that people preform are service related. Poor service is an unfortunate part of life that everyone comes across. The way that I react to the poor service I receive is important and can change in the blink of an eye. Whether I react in an outspoken way, by getting loud and voicing my opinion. Or if I react in a quiet or apologetic way, it can affect my server, and the people around me, and myself.
Classic kitchen brigade refers to the way the kitchen in restaurants and hotels are set up, with a hierarchy of positions and responsibilities and duties to go along with each position. The kitchen brigade separates the kitchen into several departments and helps to organize these departments. Every department/station pays an integral role in the kitchen and a well-qualified staff must be presented to ensure efficiency. The individual at the top of the hierarchy is the Chef de cuisine (Executive Chef). This individual ensures that every station and operation in the kitchen is running effectively and efficiently. He is responsible for menu management, ordering, relaying suggestions to the owner of the restaurant or hotel (if he does not own it), supervising the kitchen operations and hiring the right personnel for the kitchen. This is the leader of the kitchen. Next, second in command to the Chef de Cuisine is the Sous-Chef. The Sous Chef’s responsibilities are: report to the Chef de Cuisine; schedule, replace and manage any open stations; assist station chefs if help is needed; relay the orders to the stations; examine plate presentation of ...