The Role of The Interview in Healthcare

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In the career of a health professional, the role of the interview is crucial in treating patients, interacting with others and gaining knowledge. (Northouse &Northouse 1998:165) Understanding the interviewing skills used in the exploration phase is especially valuable in my development as an emerging IHP through the reflective, empathetic and knowing dimensions. (Olckers, Gibbs & Duncan 2007:2) An example of an interview will be discussed to reflect the importance of these skills in influencing an interviewee’s thoughts, feelings and behaviours.
In our BP groups have learnt about the various phases of an interview and practiced applying them. In one of the interviews I was a journalist for the UCT newspaper “Varsity”, interviewing a first year student in the Health Sciences faculty about Orientation Week (O-week). The purpose was to gain knowledge about O-week and in particular, her personal experiences and opinions. The interview lasted 15 minutes long and was conducted in a quiet, comfortable room free of diruptions. The interviewing phases were followed beginning with the preparation phase, then the initiation and exploration phases and concluding with the termination phase. (Northouse &Northouse 1998:170) The content covered in the interview included the interviewee’s expectations for O-week; her feelings about the experience and what she gained from it. O-week was made up of academic, residence, university and social orientation and each of these aspects was discussed from the personal perspective of the interviewee.
During the interview phase the content and purpose of the interview is covered and the gains are achieved. To improve the effectiveness of the exploration phase, several interviewing skills are implemented incl...

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... interview described portrays the role of these skills in the exploration phase and their influence on the thoughts, feelings and behaviours the interviewee. (Northouse &Northouse 1998:180)

Works Cited

Chochinov, H.M 2007: 187. Dignity and the essence of medicine: the A, B, C, and D of dignity conserving care. BMJ: 185-187
Kardushin, A. 1997. The Social Work Interview. A Guide for Human Service Professionals. 4th ed. New York: Columbia University Press: 302 – 308
Northouse, L.L & Northouse, P.G. 1998. Interviewing in the Health Care Context. In Health Communication: Strategies for Health Professionals. 3rd ed. Stamford Connecticut: Appleton and Lange London Prentice-Hall International: 163-194
Olckers, L. Gibbs, T. & Duncan, M. 2007. Developing health science students into integrated health professionals: a practice tool for learning. BMC Medical Education 7:45

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