The Process of Recruiting, Hiring, and Maintaining Staff in the Hospitality Industry

When considering the potential and success of any organization, consideration and thought must be applied to the employees. The process of recruiting, hiring, and maintaining staff is critical in the hospitality industry. The employees serve as direct branding and marketing for the company, supplying the customers, or guests, with an experience that meets, exceeds, or fails expectations. The experience given by the employees ultimately determines the satisfaction of new and repeat guests, therefore guiding the company toward its level of success. In my personal experiences of working at hotels, the interaction between employee and guest is the most important. Due to the important role of every employee, there must be a strong foundation and expectation for hiring those who are qualified. This will require a company to identify clear job descriptions along with qualifications and skills to accomplish the desired goals. Strong research and strategies into the recruitment and hiring of select employees will prove to be necessary to create the basis for a successful and thriving organization.

The case study, “Recruitment at the Borgata Hotel Casino and Spa,” presented a daunting task which the hotel found themselves having to confront; recruiting, screening, and hiring 5,000 employees to fill hundreds of positions (Aamodt, 2010). When having to build a staff of such large scale, the methods to acquire such applicants must also be of large scale. It would be beneficial for the company to utilize multiple avenues in order to recruit a broad base of applicants, while targeting highly-qualified personnel. A few methods that would be very valuable in this situation are electronic media (radio, internet, and television ads), inn...

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...erences would have eaten into the limited resources of the company at an expense that was more than just hiring a staffing service to complete the tasks.

With such an immense goal combined with a very ambitious, driven company, the key to success is in the understanding, research, and strategic planning of the recruitment efforts. The process must be well-defined and acknowledged by those leading the recruitment efforts. Having a clear understanding of the task at hand will make the recruitment of potential employees more productive.

Works Cited

Aamodt, M.(2010). Industrial/organizational psychology: An applied approach. Belmont, CA: Wadsworth Cengage Learning.

Schadler, J. (2004). Creative recruiting helps hotels attract the best employees. Hotel & Motel Management, 219(19), 20. Retrieved from EBSCOhost.