The term professional is thrown around quite a bit these days, perhaps too much. I do it myself. But what exactly does it mean to be a professional? As you read through the items below, consider how you compare with each trait. 1: Put customer satisfaction first Understanding and satisfying your customer's needs are the cornerstones of a successful business. Do what is necessary to meet those needs. After all, without the customer, there is no professional. You may not view those you work with as your customers, but in many cases, they are. I remember when one of my managers perceived that I was overly stressed. He pulled me aside and sat me down in his office where he told me stories and jokes for the better part of half an hour. He recognized …show more content…
The AVOs thanked me for the support I provided that helped them do their job better. Silly me — what was I thinking? I was sharing a Coke when I should have been sharing my thanks in a printed internal document to the employee's manager. Professionals thank others in a meaningful way that most benefits the recipient. 10: Keep a smile on your face and the right attitude in your heart This has been the hardest item for me to do consistently over my working years. I believed I was lying to myself and the world by smiling when I was miserable or unhappy with an ongoing issue at work. I now realize it's not dishonest to be pleasant when you are having one of those lousy days. It is in fact thoughtful to care about how your attitude affects those you interact with. Share your unhappiness with your manager only. "Share the misery" is not the mark of a professional. Professionals are pleasant even during trying times. 11. Confidentiality Do not discuss a certain job with others unless you have approval of the particular client to do so. This can have a huge bearing on your integrity and trustworthiness. The final
For example, not getting the new job promotion and thinking that you did not get the job because your boss does not like you for whatever reason.
Professionalism can be defined as the competence of skills and principles of an individual in a profession. A professional must be knowledgeable in their profession, committed to improvement of one’s knowledge and skills, service oriented, covenantal relationships to patients/patrons, creative, innovative, ethical, accountable and a leader. These competencies are essential for a professional to perform and excel in their profession.
Much like Joy from this story, I am determined to accomplish any goal I set my mind to. Although this task may take hard work and dedication, I am always ready for the challenge. “Never, Never, Never Give Up” is a quote by Winston Churchill that everyone should keep in mind. As we continue to persevere through hardships, never giving up is the best advice to tell yourself. Lately, I have been focusing on keeping others happy. Personally, I love the feeling that rushes through my body knowing I made someone feel Joy. Whether in the halls, at school, or at the grocery store in town, I try to find a way to make someone a happier person. However, I am not joyful all the time. Like everyone else, I have bad days and that’s what makes the good ones so enjoyable. Everyone is allowed to have a bad day, but how you handle that makes a big difference. Unlike Joy, I know when to back off and give someone else some space. If Joy wouldn’t have been so controlling over Sadness, they wouldn’t have gotten trapped away from Headquarters. I recognize situations like that and give the other person involved some space to react accordingly. If Joy can anticipate these situations, she can react differently and then the outcome could be different. Even though Joy tries to help in every situation, she is a vital part in keeping everyone happy which is the most important
I still went way out of my way and tried to leave a certain lasting impression on them. I perceived the other people in the situation in a number of different ways. First being the customers because in my job customers can make a huge impact and you don’t want to disappoint them. Also, coworkers played a part in how I acted in a situation because coworkers above me I needed to act better than I normally would or with a coworker who had the same status as myself. The attitude I had going into work affected how I acted and how hard I worked because at work I want to seem very professional and hardworking so I would go out of my way to try to be that type of
Make a conscious effort to filter away the impurities and focus on all sort of positivity so that it goes into your subconscious mind and gets stored.
Customers: Customers (buyers) play an important role to the organization since the profit depends on customers’ satisfaction. And they expect from the company to provide and supply a lot of goods in every time, high quality goods, with a reasonable pries, first-class serves, numerous pries offers, and to be always satisfied.
Managers and owners need to understand that they need to build a loyal customer base so they can maintain sales. Customer satisfaction should be a focus you the understanding manager. Rishi and Gaur (2012), stated that offering guest superior service over competitors is a great business ethic (Rishi & Gaur, 2012). This will create customer satisfaction and also sales. Managers and owners need to understand that it is not all about profit. The key is to maintain that income by creating customer
To start off, keeping a positive mindset can help people on an emotional scale during a very emotional and mentally tough time. By having a bright attitude, they can continue to stay motivated and can continue to stay resilient with the energy they preserve by having a rosy outlook. To go with that, Erica McDermott writes in her article “4 Surprising Benefits of Staying Happy”, “It boosts motivation, engagement, creativity, energy, health, and resiliency”. This shows that having better health will increase people’s emotion and positivity because when people feel bad, they are likely to act in a negative way. With the creativity they have, they can come up with ways to either keep themselves distracted or come up with ways to fight back against the conflict they are facing. To move on, a way to stay positive when feeling down is to write about it because it, “...can actually make you feel better. That's in part because writing organizes your thoughts, which makes the experience feel less
But how can one benefit from being sad? As it turns out, negative emotions provide substantial benefits to one’s wellbeing that are just as influential as positive emotions. Negative emotions are perceived as pathways that lead to depression and to the ignoring of the world around one’s self. However, negative emotions allow individuals to become “more analytical, more critical, and more innovative,” and can also help “direct...thinking,” which counterbalances the effects of too much happiness and betters the wellbeing of individuals throughout society (Begley 456). Additionally, when someone is in a better mood they tend to focus more on themselves and begin to “ignore others;” however, with sadness, individuals “pay more attention to fairness,” which produces a positive effect for not only themselves but also for those around them (David 125126). These simple benefits of negative emotions play an important role in an individual's daily life and trying to disconnect these emotions by only allowing the positive emotions to surface inhibits a needed balance among emotions. Moreover, a change in emotions allows a person to build their character because they are more likely to be more attentive to others ideas rather than selfishly ignoring
I believe in smiling. Smiling is a powerful thing. Smiling comes with many positives such as cheering yourself or someone else up, showing approachability and friendliness, and that it also leads to laughter. Whenever you get the chance to smile, do it. Don’t hold back from smiling and be shy to smile, just do it and show the world your smile; you’ll be a lot happier for doing so.
Weiss and Russell Cropanzano, which is a model that illustrates how the example scenario that was aforementioned along with other key factors will effect how we react to people at work. In their model they describe factors such as work environment, work events, or personality and moods all playing a role in how we choose to react to situations, people, or things. How we react, whether positively or negatively, will play a significant role in determining how satisfied we are with our job, and the level at which we perform that job. We come to work predisposed with our mood, work demands, stresses of life, and our recent life events, which heavily influence who we are at present. Over time, we can see the ebbs and flows of our job performance and job satisfaction fluctuate in sync with our ability to appropriately respond to our
Throughout my bachelor of education at the University of Canberra, I have had the opportunity to also work at a high school as a learning support assistant (LSA), both opportunities have exposed me to a large range of content–based pedagogies. I have also been able to put learnt knowledge into practice, through finding best practice pedagogies for individual Aboriginal and Torres Strait Islander students. Often the students that I work with are dis-engaged or feel they don’t know what is being taught in class. Through this experience I have been able to individualise my pedagogy to suit a multiple of different learning styles and ability levels with a large amount of success with many students.
The customer is a person who has a habit of coming regularly to a place of purchase. He is an important part of any business organization.
This century is about customer wants and needs. I learned about customer focus and satisfaction in business school and practiced it till today. Although I faced pressure due to measures of cost reduction but never compromised on customer service and satisfaction. Dealing with customer at Travelodge or Dynamic Systems or Royal Mail was never easy. They most of the time expect excellent service or job without flaws. I was able to satisfy customer many a times and also helped my colleagues to satisfy the customer.
I went through a period in my life where numerous difficulties kept occurring and it created this strenuous atmosphere where I felt like I could not be happy or put a smile on my face when I crawled out of bed in the morning. I felt as if everything was hopeless and I did not see a point in even trying to be happy. I understand that a collective amount of people go through times like this one,