Telco Essay

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The telecommunications industry has changed drastically over the past two decades. Combined computational power together with the new telecom infrastructure have made the world very well connected. Now, the millennials use 4G connection on their smartphones to stay online, download applications, watch television, play games, read and do a lot more. This ever-increasing customer demand has led to telecom companies offering a diverse portfolio. Earlier, they only provided landline connections and basic mobile services for making voice calls and sending text messages. Today’s telcos provide broadband services, television services, mobility services, audio and video conferencing services, VPN connections, private lines and the list goes on… What does that mean for telcos? A complex billing scenario! Billing for just one or two products was simple. But with telcos moving to a quad play service strategy, billing for a gamut of products that they offer, is pretty challenging. The voice components, broadband components, cloud services etc. in telecom companies are built in different systems and platforms. And while compiling these together to create an invoice, there are high chances of revenue leakage occurring. Moreover, global telcos operating in multiple …show more content…

Alerts and notifications can help telcos identify bill shocks and validate the accuracy of bill charges generated in a particular production bill run. For example, if the bill for a certain customer is around 100 dollars on an average every month, and suddenly it appears to be 500 dollars in the current bill, the auditor will immediately receive an alert about this sudden increase in bill charges for that particular customer. This helps the auditor validate whether the bill charges generated are correct or incorrect, before sending out the bill to the

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