Service Field Communication Paper

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Communication is extremely important in my profession. I am currently employed for Rodd Hanna’s Air Performance in Rockwall, TX. We are a small HVAC company that specializes in air conditioning and heating repairs, replacement and preventative maintenance. Therefore, I spend most of my day communicating with my technicians, boss, customers and even vendors we work with. Also, during the work day my employment includes composing work orders, quotes, invoices, payroll for all employees and correcting charges from vendors. Therefore, I use verbal and written communication all though out the day. Within the service field communication is imperative for the reason that I can recall a time that my boss had taken a work order for a client in which …show more content…

Although, this work order had included information for the person who owned the home, the person looking to buy the home and realtor my boss wrote that there was a 30 minute call ahead notice on the work order so someone could be there to let the technician in. Unfortunately, since we are a tiny company most of our notes are done by hand instead of being computerized. Therefore, in the case of a work order needing a notice and having more than one number we are suppose to star or highlight the number to be called or just use the main number listed. Well, when this work order was taken the three numbers listed, never stated who was who and who needed the notice so I called the main number as per our company procedures. Needless to say it was the incorrect one and of course when I had called there was no answer so I left a voicemail. After about 15 minutes of not receiving an answer and the technician sitting at the home unable to get in. We had to send him to the next call to prevent him from being late for the rest of the calls on the

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