Servant Leadership Vs Starbucks

The modern workplace is rapidly changing. The rigorously evolving economic environment continually disrupts the traditional way of doing things for modern organizations (Parris & Peachey, 2013). An important aspect of organizational change is leadership. In the wake of increased competition and uncertainty, organizations continue to try varied approaches to leverage their competitiveness, productivity, and sustainability. One major factor impacting the success of organizations in the twenty-first century is employee retention due to the changing demographic factors (Jaramillo, Bande & Varela, 2015). Organizational leadership determines employee behavior, level of satisfaction and motivation, and commitment. Organizations have shifted from traditional leadership models to new ones such as servant and transformational leadership models, which seek to empower employees and creating an open environment for free organizational communication (Parris & Peachey, 2013). Servant leadership is utilized by several organizations where it is integrated with the mission or vision statements to spur collaboration and overall success. This paper compares the mission statements of the Starbucks Coffee Company that adopts servant leadership and the Helmsley hotel chain that utilizes

First, the servant-led organization includes the concept of service in its mission statement (Parris & Peachey, 2013). The terms ‘to nurture the human spirit’, is a broad terminology with the notion of provides service of empowerment to the parties attached to the organization.On the other hand, the mission statement of the City Bank Limited seems more focused on the customers than other stakeholders. It does not provide any concept of leadership, rather it centers on the organization’s services to the customers – ‘to enjoy trust and confidence of customers through relationship