The purpose of this memo is to provide the rationale for recommending a methodology for the new customer service system. After analyzing the client needs and requirements, I recommend that we utilize Scrum to create the system.
I recommend Scrum as our methodology because we do not know the requirements, the system needs to be developed quickly, and the system needs to be reliable. Scrum excels at new and changing requirements as well as adapting to new client needs. May Enterprises is currently unsure of what exactly they want so an adaptable methodology would excel. Scrum aims at creating a working system at the end of each sprint. Creating an implementable system quickly and incrementally is one of the main goals of Scrum. Also, because
of these incremental improvements it is easier to troubleshoot and fix issues relating to reliability. Teams can more easily identify parts of the system that are not working when the change from the previous working system is small. However, a possible risk of using Scrum as the framework to develop the new system is the lack of knowledge amongst the IS developers. Although management has earned several Scrum certifications, there will still be a learning process for the development team. Behavior change needs to take place and the Scrum master would need to keep the development team on track but resistance to change will be mitigated since management is educated about the Scrum framework. Scrum closely aligns with the needs for the creation of the customer service system however there are some risks that need to be taken into account. It will be important to communicate to the development team and see if they are open to changes in approach since they will be the ones implementing the new system. I wanted to provide you my recommendation of Scrum and its possible applicability in this scenario. If anyone would like to collaborate or wants further elaboration on the chosen methodology then I am open for the rest of the week. Thank you for listening and I look forward to hearing your thoughts.
Agile project management is an iterative approach to the planning and monitoring of project processes. Agile projects are conducted in smaller tranches called iterations with each of these iterations closely reviewed and critiqued by the project team (employees, representatives of the clients etc.). The knowledge gained from this process is then used to ascertain the next steps of the
Schrodl, Holger and Wind, Stefan, "Adoption of SCRUM for Software Development Projects: An Exploratory Case Study from the ICT Industry" (2011). AMCIS 2011 Proceedings - All Submissions. Paper 256.
Agile methodology appeared to be a utility for IT projects at first though on later stages it is being employed in project management processes of every field. It can be simply described as “employing the empowered teams for the best process which incorporates customer’s involvement, it’s the ability to quickly analyze and control change to the scope of project at inception and through the implementation of the project.
You get many different types Agile Methodologies such as scum, XP, DSDM which are popular agile methodologies.
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Make sure that their methodology is accepted by clients. Methodologies can be flexible enough to be adaptable according to customer’s demands. If the customer is not satisfied with the methodology, there is a great chance for failure in the project, and to lose the customer for further
Agile development is chosen when the requirements are not clear. This is the reason that it is chosen for the projects where the rate of risk is high. Agile software development is best for the projects where the project can be divided in mini projects and these mini projects are completed by passing through the phase of design, coding and testing. The results of these iterations clear the requirements gradually. The feedback from the customers also clears the requirements. This is the reason that most of the companies use agile development methodology because of the fact that it has the capability to adapt to difficult situation and chase strict deadlines. Agile method is being used all over the software industry. Most of the developers are aware of the fact that Agile methodology is best for them.
The Scrum approach is pretty flexible. This enables the project to be able to adapt whenever a new situation arises. This aspect of Scrum is pretty important since all projects undergo change during its scope. The ability to adapt allows for your project to stay relevant. This is especially essential in the fast moving world of technology and software. Scrum takes on an empirical approach. This means that there is an understanding that all projects will be faced with unpredicted challenges. Scrum maximizes on its abilities to deliver and respond to these changes. Scrum is a simple concept which tackles difficult tasks. The core of scrum can be divided into 3 primary roles; product owners, development teams, and Scrum masters.
The SSADM methodology is known as a clear organised methodology which can create well- recognised, and correct information systems, if used competently. It has been observed that SSADM is very challenging to practice, nevertheless, it plays an important part in projecting and examining the information systems. Moreover, it identifies the ensuing phases in the SDLC (systems development lifecycle). It can be said that SSADM utilise a top-bottom approach in order to accomplish the objectives at every stage. Although there are other methods for software development in managing product development such as Agile SCRUM methodology too, however, for this considered case (Fixit TV and Video Repairs), SSADM has been selected. This paper demonstrates an appropriate method for the project as well as the justification of this selection in comparison to agile SCRUM methodology.
Agile methodology consists of roughly twelve principles and here we will bbe elaborating on a few of them. In agile methodology, the main priority is user satisfaction through early and continuous delivery of software whereby these software must be just right and not being over developed or under developed. Furthermore, in agile methodology, the main measure of progress is a workable software and thus if one plans to use this methodology, for each iteration, the software developed must be functional. Usually for each iteration, the functional requirements developed over the time while keeping it as simple as possible. This is also done because this methodology does not require users to have a defined set of requirements right from the start. These requirements can be added along the process. If a project manager thinks that he or she can adhere to these principles, then agile will be good for the
It's very well known that a companies success is not only dependant on the possession of a good product or service, but the key aspect to a successful business is excellent customer service. As the market grows, now more then ever companies are emerging, they are offering very similar types of products and services. Successful customer service can be a way a business becomes original and unique, it can be the key to attracting and maintaining loyal customers. Good customer service can start-up a business while bad customer service can harm a company. An average customer that experiences an issue will complaint to 9-10 people about the problem. A customer that received support to their problem and a potential solution will tell at least five
For a business to grow into a more profitable one, the manager should emplace measures to insure that customer service is made number one priority. After implementing a structure, it is recommended that the customer service representatives, along with other employees in the business, undergo continuous training in order to maintain the standards set out by the customer service model. Having the right structure in important in any business entity and will have positive implications on its profits.
In this report I analyze the merits and demerits of each of the method. The method we select cannot be changed easily in the future. Hence the method we choose will have long lasting impact on our company
Customer service is constantly evolving. A few decades ago, businesses considered customer service an unnecessary expense. Now, companies view it as a competitive advantage in the marketplace. Research reveals that “80% of CEOs believe they deliver a superior customer experience, but only 8% of their customers agree”.
Here customer expectations are satisfied by different mode of customer services like feedback form, directly from their mouth and so