Safe Space Video Report

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1.INTRODUCTION 1.1Background: For Making safe spaces cultural capability is very important necessity for making safe spaces . According to Queensland Government(2015) “Cultural capability refers to the skills, knowledge, behaviours and systems that are required to plan, support, improve and deliver services in a culturally respectful and appropriate manner”. In any environmental setting, if people behave in a positive ways then everyone feel that place is safe space. In educational setting, ”In classroom climate that allows students to feel secure enough to take risks, honestly express their views, and share and explore their knowledge, attitudes, and behaviours”(Holley & Stainer.2005) 1.2. Aim This report will be presenting the summary, …show more content…

It is a British television broadcast on BBC which was directed by Bob Spiers and written by John Cleese and Connie Booth, who also starred in the show. This chosen video clip is from the season- 2, episode- 1 and is titled as ‘communication problems’. In this video clip, a hotel where we can see a lot of guests are walking up and down coming in and going out and staff are looking busy. In this episode 5 main characters can be seen, the manager Sybil, the receptionist, Polly who often is the calmer and helpful attitude, and waiter, Manuel (Andrew Sachs),who can hardly speak English and two guests, gentle man and lady(Mrs. Richards). There are a number of strong, conflicting verbal interactions between Polly and Mrs Richards ,a guest who was a short-sighted, deaf, and aggressive. This results frustration on Polly because of an inappropriate manner by Mrs …show more content…

It involves behavior, knowledge and experience.According to Quappe & Cantatore (2005) cultural self-awareness is defined as, “…the foundation of communication and it involves the ability of standing back from ourselves and becoming aware of our cultural values, beliefs and perceptions”. In the early part of episode Polly was attending guests in that busy environment by herself and also promised Sybil that she will do and also handled Mrs Richards.” This shapes the manner we approach and manage issues to our own approach What's more may be the to start with level about cultural self-awareness” (Quappe &Cantatore,2005). When Polly was attending the gentleman, a new guest, another lady guest, Mrs Richards interrupted Polly and was asking for some changes to pay for taxi. Some behaviour for one culture is tolerable is intolerable for another culture (Quappe and Cantore,2005).So Mrs Richards might think that it is normal manner which did not seem appropriate to Polly. Mrs Richards was telling to Manuel about what should need to be done for reservation of room. Manuel was telling about CK forty which made hard to Mrs Richards to understand and complaining about her to Polly. So misinterpretation does happens when people unknown of their own attitude and do blame others.(Quappe and Cantatore, 2005) because Mrs. Richards got hearing problems too but blaming to Manual that he was not

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