SBC Pacific Bell: Case Study

Memo
To: Jorge Gutierrez
From: Barbara Carmona
Date: October 3, 2015
Subject: Performance Review

Dear Jorge Gutierrez,

This letter concern your performance review for SBC Pacific Bell. You are one of our most valued and skilled employee at SBC Pacific Bell. Your outstanding accomplishment has not gone unnoticed in our department. We are very pleased that your fast learning and intuitive mathematical skills is perfect for the work position you are in.

However, it has been brought to my attention that there has been outside factors that has been distracting you from your work duties. As wonderful as your accomplishments are, we need you to balance both sides which are your personal and business part of your life. We appreciate for your cooperation,

but we need you to continue being our company valued and skillful employee during business hours.

As your supervisor I would like to remind you that our policy allows employees to do their personal calls or interest during their break and lunch hours. We do not allow cell phones during work hour unless you know there will be emergency. Please adhere your personal life outside of business hour such as during breaks and lunches.

Our company provides well perform service to over 1 million customers. Our Professional employees are very skilled and considerate to our customers. We make the customers feel they important from customer service to behind the scene of our company. We like for you to uphold our company policy during work hours.

thank you for your understanding,
Barbara Carmona
Supervisor Billing Adjustments Department SBC Pacific Bell