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Influence of attitude on individuals' behaviour in the workplace
Influence of attitude on individuals' behaviour in the workplace
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Americans, in their interactions with one another, are ruder than ever before. People in general seem to have abandoned the Golden Rule of treating others as they themselves wish to be treated. It is the opinion of many Americans, including myself that rude behavior is on the rise, not only within the business environment but also among all societal interactions. As society increasingly trends toward casualness, traditional manners and general politeness slowly erodes. The upswing in rudeness, however, does not stem from any one single cause but rather is the result of a combination of various “individual, family, and organizational factors” (Crampton & Hodge, 2008, p. 42). According to a national poll, 71 percent of Americans perceive …show more content…
Furthermore, rapid technological changes designed to boost convenience ironically amplifies an already pressurized lifestyle. The perceived need to stay connected exacerbates levels of frustration, creating more stress. As discussed in the class slide presentation, hurried lifestyles and increasing dependence on technology provide the breeding ground for rude behavior as personal relationships and communication deteriorates (slides …show more content…
It is clearly the more effective solution to difficult situations and problematic people and it is the responsibility and instruction of the Christian to live in peace with one another. Through the help of the Holy Spirit, the yielded Christian seeks to think and live like Christ, showing increasing evidence of the fruits of the Spirit of “love, joy, peace, forbearance, kindness, goodness, faithfulness, gentleness, and self-control” (Galatians 5:22-23, NIV). Over time, through consistent development and application of biblical principles, a transformed life produces transformed behavior, enabling better interpersonal relationships, “Against such things there is no law” (Galatians 5:23,
Pfeiffer, R., & Forsberg, R. (2005). Ethics on the job: cases and strategies (3rd ed.). Belmont, CA: Thomson/Wadsworth.
(2016). Workplace Incivility as an Extensively Used, But Seldom Defined Concept in Nursing. Nursing and Midwifery Studies, 6(2).Doi: 10.5812/nmsjournal.41029.
Trevino, L. K., & Nelson, K. A. (2011). Managing business ethics: Straight talk about how to do it right. New York: John Wiley.
Trevino, L., & Nelson, K. (2011). Managing business ethics - straight talk about how to
It would appear, that we now live in a world where incivility has become more of a societal norm than it ever was. Rude, disruptive behavior has made its way, not only into our political realm, but our everyday encounters as well. On any given day, the news is filled with people yelling, or even resorting to physical violence. Is it then, any surprise, that this incivility has become far more prevalent in our educational institutions and classrooms?
In the last couple of years the rudeness of Americans has increased dramatically. It especially seems that the children of America have become ruder. This leads one to wonder if America will just become even ruder or will the manners of the American people improve.
Huan, L. & Yazdanifard, R. (2012). The Differences of Conflict Management Styles and Conflict Resolution in Workplaces. Business & Entrepreneurship Journal. 1(1), 141-155.
The prevalence of incivility in the health care arena is of growing concern (Peters, 2015). According to Blake (2016), the last two decades have seen a rise in the incidence of incivility in the work place. The presence of incivility in the workplace has been associated with poor self-esteem, increased staff turn-over, and ultimately inferior patient outcomes (McNamara, 2012). Multiple national organizations have called for strategies to be utilized to decrease incivility and promote a healthy work environment (Blake, 2016). The purpose of this paper is to discuss the issue of incivility and its effect on nursing, demonstration of incivility through storytelling, strategies for the creation of a healthy
Fast, N., & Chen, S. (2009). When the boss feels inadequate: power, incompetence, and aggression. Psychological Science, 20(11), 1406-1413. doi:10.1111/j.1467-9280.2009.02452.x
Incivility can affect many different aspects of our lives. A few are causing anger problems, being in others’ way, making it difficult for somebody to concentrate, and causing workers to skip work. However, at least in the workplace, this issue can be helped (if the company is willing). Although on a small scale, incivility and rudeness may seem insignificant, they have proved to be quite problematic.
Apart from the abovementioned typology, there is another widely recognised and foundational typology used for different studies on workplace aggression which is that proposed by Buss (as cited in Neuman & Baron, 2005) who classifies workplace aggression using three dichotomies, namely physical-verbal, active-passive, and direct-indirect. Physical aggression involves physical actions (for example, pushing, assault) on the part of the perpetrator while verbal aggression (for example, yelling, gossip) inflicts harm through words, rather than deeds. Active aggression implies that the perpetrator does something to harm the target, either directly, for example, obscene gestures or racist remarks, or indirectly, e.g. theft or spreading rumours. Passive-aggressive behavior is a pattern of indirectly expressing negative feelings instead of openly addressing them. There is a disconnect between what a p...
Literature uses many descriptors to describe the unruly behaviours at work termed as “workplace violence”, “horizontal violence
Treviño, L. K., & Nelson, K. A. (2007). Managing business ethics: Straight talk about how to do it right Fourth ed., Retrieved on July 30, 2010 from www.ecampus.phoenix.edu
Zulkifee Bin Daud, Khulida Kirana Yahya, (2011) in his research paper “The Influence of Heads of Department Personalities on the Selection of Grievance Handling Styles “Grievance management is an important topic in the area of industrial relations. Research on grievance management is burgeoning, and yet the understanding of its antecedents and consequences remains rather unclear. This research discusses the styles in handling grievances among heads of department at a telecommunication headquarters and branches located in Peninsular Malaysia and the determinant of personalities in selecting the appropriate
Shaw, W. H., & Barry, V. (2011). Moral Issues in Business (Eleventh ed., pp. 230-244).