Employee Grievance Handling Procedures In Mangalore

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Topic: Study on Employee Grievance Handling Procedures at Mandovi Motors, Mangalore Introduction: A grievance means any feeling of injustice felt between an employer and employee in workplace. Complaint is the way in which the employees express their grievances. This study discuss about the grievances faced by the employees in company, different causes of grievances and grievance handling procedure in Mandovi Motors, Mangalore. This research involves distribution of questionnaire and collecting samples randomly by distributing questionnaire to 100 employees working in different departments. This research identifies the most common complaints such as wage & salary, working condition of the company, promotion to the employees, unfair management …show more content…

The resource of men, money, materials and machinery are collected, coordinated and utilized through people in the organisation. It is through the combined efforts of people that materials and monetary resources are effectively utilized for the attainment of common objectives and goals without united human efforts no organization can achieve its goals.  Zulkifee Bin Daud, Khulida Kirana Yahya, (2011) in his research paper “The Influence of Heads of Department Personalities on the Selection of Grievance Handling Styles “Grievance management is an important topic in the area of industrial relations. Research on grievance management is burgeoning, and yet the understanding of its antecedents and consequences remains rather unclear. This research discusses the styles in handling grievances among heads of department at a telecommunication headquarters and branches located in Peninsular Malaysia and the determinant of personalities in selecting the appropriate …show more content…

Likerts Scale Analysis The format of a typical five-level Likerts item is: 1. Highly Dissatisfied 2. Dissatisfied 3. Neutral 4. Satisfied 5. Highly Satisfied Likerts Method measures the negative and positive responses from the given statement. Limitation: 1. The time duration allotted for the study was one of the limiting factor. 2. Employees were busy with their work. 3. The response to open ended question were low. 4. The survey was restricted only to the employees of organisation. 5. Some of the respondents are not co-operative which results in inaccurate data collection. Time line Activity Chart Sl No Time Line(weeks) Activity 1 Week 1 and week 2 Finalised the topic, objectives and research methodologies 2 Week 3 Prepared introduction chapter 3 Week 4 and week 5 Prepared industry and company profile 4 Week 6 Collected theoretical data 5 Week 7 Prepared questionnaire 6 Week 8 and week 9 Data analysis and interpretation 7 Week 10 Preparation of findings, suggestion and conclusion. Finalising the

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