Task1: Evaluation of the effectiveness of rooms division operations 1.1 The department’s organisation, distribution of responsibilities, shortfalls and weaknesses in performance Introduction to Rooms Division The rooms division describes several departments in a hotel. They are two main sub-departments: Front office process and Housekeeping operations. It also describes front office, reservations, guest services, concierge, communications and room service. Rooms division is very important to ensure all these departments work in sync. It is the lifeline of the hotel includes the economic, customer service and department forecasting centre. The organisation structure in The Jin Jiulong Hotel The Jin Jiulong Hotel Rooms Division Organisational …show more content…
They also focus to customer needs like if someone need parking, meeting room, wheelchair, limousine and induction loop etc. Pre arrival and arrival are important divided in Check-in activities, they following: pre arrival → arrival → registration → check-out → room status. This activity take place on the time customer makes reservation for check-in and provide period of staying. At the time of arrival Jin Jiulong Hotel process the customer registration and describe hotel policy to the customer and issue room key. Check-out of a hotel means to formally vacate the room the customer has been accommodating after setting the bill. If customers want to check-out Jin Jinlong Hotel they will give wake-up call to customer and bellman will collect your luggage from room. Front office department make a finally payment from customers. For walk-in customer Jin Jinlong Hotel also provide room but in the case hotel is fully booked they reference customer to their other branches if customer request. Make sure that the customer would return to their hotel next
Besides marketing its customer service, the company markets different programs according to its three major types of customers. Some of them being,
I really enjoyed The University of Alabama’s version of The Dining Room. It was one of the best plays I’ve ever seen, and I don’t really like plays. The actors, director, and production crew did a very good job of bringing everything together. Everything was on time, the lighting was great, the actors were great, and the entire show was phenomenal. However, out the entire cast one person in particular stood out the most to me. Her name was Mary Catherine Waltman and she played Grace, Peggy, and Sarah which were some of my favorite characters.
When it comes to service, facilities need to go above and beyond the ordinary to add value. For example, the facility needs to provide meals. Having various options and settings adds value.
The remaining facts within this analysis were largely gathered through a one-on-one interview with the front desk manager, Nikki Sukthong on April 3rd. Sukthong has worked for HHMC for over twelve years. She received formal training in hotel management before being appointed to her current position at Hotel 373 two years ago. Her responsibility includes the day-to-day management of the hotel and its staff. She is responsible for all the guest reservations as well as housekeeping reports and a general engineering/safety repo...
Now that you know what the positions are looking up the details would be the next step. The General Manager of Hotel and Lodging is responsible over all the operations of the hotel. It is important for the General Manager to make sure that timings run smoothly and all employees are doing their jobs and the guest are happy. In order to get this job done there are several directors that report to the General Manager. The Director of Human Resources oversee the Human Resources Department where all of the employees needs are taken care of and the hiring/firing of employment takes place.
-Learn more about guest’s habits and profiles in order to improve guest recognition and promote cross properties cross property usage. (How much customers spent on the room, food, beverages, activities, etc)
The Hotel industry has become very important in the past years due to immense traveling and growth of international business. Hotel industry not only plays an important role in the life of people but as well as the economy of the country. Development and advancement in the Hotel industry have rapidly been taking place and especially since the rapid change in technology, it is very important for hotels to be promptly keeping up to date. When the hotel industry is spoken of, there are many famous hotels but one hotel company that has been outstanding in growth and other aspects of business, like in Leadership, Teamwork (Employee turnover), Motivation (Customer retention and satisfaction, Goals and objectives, (changing the way hotel business has worked), and Change within the company; structurally inside and physically outside, adding elements, like entertainment, gaming, and outdoor activities, is the Hilton Hotel Company.
They arrive and get there bags dropped off, it is the last day the hotel is open
The Portman hotel is one of the luxury hotels in the hotel industry. The size of the hotel is relatively small; it has only 348 rooms and 21 floors. The objective of this hotel is to bring Asian hospitality to the US. This hotel is different from other hotel because it offers the services of personal valet and also it had “ no rules for the guests”.
whereby the “history” of a customer of any one hotel can be accessed. by any other hotel so that preferences are immediately responded to. even if it is the customer’s first use of a new hotel. When this is in place, a customer of Mandarin Oriental, Hong Kong who prefers a particular type of beverage will find it waiting for him upon arrival. at The Oriental, Bangkok.
... be on the facilities and services offered by the hotel to accommodate such persons such as the meeting rooms, conference rooms, ball rooms etc. while on the other hand, when aiming at the persons for a pleasurable visit then the marketer would more likely emphasize on the fun and exciting facilities that would interest them such as sports bar, tennis courts, treatment facility etc.
“The objective of this phase is to identify events and or future trends that will affect the hotel industry over the next five years. Also, the impact that those events and trends will have on your business in terms of cost and revenue changes and the timing of the impact.” (Fedele, 2010) For each of the external environment, it is also to identify what will affect the performance of the business.
then the hostel staff shall arrange an accordingly room to the guest before his or her check-in date
Door tags, these will be used later. When putting dimensions in your floor plan make sure they
conditioning, floor plans and tiles. The other installations need to be done by the customers