Quality Management And Quality Approaches Influenced By Culture

1. Do you believe quality approaches are influenced by culture? How?

Yes I do believe quality approaches are influenced by cultured based on Geertz and Pacanowsky theories that describe organizations have their own culture. This means that any given organization has a particular culture to be shared between employees. The corporate culture is the environment consists of the organization's character, image, and climate.

The culture is learned through the adaptation of three types of metaphors: Corporate stories, information sharing between management and employees; Personal stories, personal sharing among employees; and Collegial stories, which are positive of negative stories that employees tell about each other. Although they are variety of individual's influence upon an organization, each of the employees are still aware of the goals and mission of the organization and the culture is reflected by the management policies and action.

2. Analyse the relationship between organizational change and quality. Give appropriate examples.

It is important to understand that organizational changes are successful through feedback and reviews between practices and results, which leads to new business approach, direction, mission and goals. It is vital to study the overall area of organizational change to acquire what will be learned then applied in the adoption of quality improvement. An organization needs to analyse their successes and failures, synthesize the results of those analyse, overlay them on the formal quality initiatives foundations, and finally suggest strategies and approach to be used to design and implement successful improvement efforts in organizational change for quality improvement. An organization needs to stru...

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...itial quality cost study and capturing quality cost tips.

A firm addresses its quality concerns by following four categories of cost of quality; internal failure costs, external failure costs, appraisal costs, and prevention costs. Each firm needs to discover the costs of deficiencies before and after the product delivery, and costs covered to keep failure and appraisal costs to the most minimum level.

8. Describe a purpose of a flowchart. What are three of the rules for designing and using Flowcharts?

Flowchart is one of the seven tools in Quality Control which serves as a training tool. Flowchart is used to show simplify problem areas, complexity and redundancy. It differentiates the actual and ideal process flows. The rules for designing and using flowchart include the structure of the flowchart, the symbol of the flowchart, and the examples of symbol meaning.