Organizational Performance Case Study

The poor performance that the employees are exhibiting could be as a result of low motivation not just lack of ability. Since poor performance affects organizational performance, we tend to look for a quick fix. The problem needs to be diagnosed well since miss diagnoses call lead to problems in the future. Take for example the case of the employees at the water treatment plant. If it is believed that they are not making enough effort, increased pressure on their performance would likely help. But if the problem was incorrectly diagnosed and the real issue is an ability, then increasing pressure only makes the matters worse. The office staff may not be relating well too with the people that visit the office due to their low ability. The

Employees need to have all the resources they need for them to perform well and meet the company’s expectation. This will signal the employee that is interested in their perspective and can be very effective in addressing performance. Employees might be having a hard time relating to the public since they are using outdated methods thus retraining them is good. The employee needs to be retrained to keep them at par with the current methods of doing work, given the pace at which technology is changing it is easy for individual’s skills becoming

Tight deadlines are a major source of stress. Employers can help the situation by freeing up more time. In the case study, the internal audit revealed that the business office staff is swamped by increasing paperwork and other demands on their time. Thus, this caused stress that was evident in the way the employees treated the public. To improve the morale of the employees, I would encourage social connections. Socialization is a fundamental of happiness; hence interaction among people helps boost the mood. We can come up with an office arrangement that nurtures communication. Employees will get to see each other and talk. The interactions are not limited to office hours. This provides employees with the opportunity to build relationships outside the