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Importance of knowledge management
The importance of knowledge management
The importance of knowledge management
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Organizational Knowledge Management Theory and Application
Management theories help managers succeed in advancing the company goals. Knowledge management is one of the theories. Knowledge management is the management of corporate knowledge and intellectual assets; furthermore, knowledge management adds value to an organization by enabling an enterprise to act more intelligently (Gupta et al., 2002). Koenig, (2012), defines knowledge management theory as a “discipline that promotes an integrated approach to identifying, capturing, evaluating, retrieving, and sharing all of an enterprise's information assets”. He goes on to say, “these assets may include databases, documents, policies, procedures, and previously un-captured expertise and experience in individual workers" (Koenig, 2012, para 4).
According to Quast (2012), managing knowledge is important to the success of a company through enhancing decision-making abilities, transforms the organization into a learning organization, and stimulates innovation through cultural changes. Knowledge management is used in many organizations worldwide. As an example, LaFarge Company used knowledge management to transform a cement and materials company to a company that used learning methods to enhance the company (Perrin, 2014). Companies and areas of business that rely heavily on information are served well with management knowledge techniques.
Major Leaders in Knowledge Management Development
Knowledge management theory started about 25 years ago. Ikujuro Nonaka is one of the top leaders and creators of the organizational knowledge theory, (Nonaka, 2009). Nonaka (2009) summarized the 15-year experience in the field. He recognized early work by Winter (1987) who a...
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...y. Organization Science, 20(3), 635-652.
Perrin, A., Vidal, P., & McGill, J. (n.d.). Valuing knowledge management in organizations, from theory to practice: the case of Lafarge Group. Valuing knowledge management. Retrieved May 22, 2014, from http://www2.warwick.ac.uk/fac/soc/wbs/conf/olkc/archive/oklc5/papers/l-3_perrin.pdf
Quast, L. (2012). Why knowledge management is important to the success of your company. Retrieved from http://www.forbes.com/sites/lisaquast/2012/08/20/why-knowledge-management-is-important-to-the-success-of-your-company/
University of North Carolina. (2014). Introduction to knowledge management. Retrieved from http://www.unc.edu/~sunnyliu/inls258/Introduction_to_Knowledge_Management.html
Winter, S. (1987). Knowledge and competence as strategic assets. The Competitive Challenge—Strategies for Industrial Innovation. Ballinger, Cambridge, MA.
Knowledge work according to Raman, (1999), contains activities, which are "information-based, knowledge intensive and knowledge generating" (p. 2). The paper's theme is, "organizations staying ahead of the competition have come to realize knowledge and knowledge workers are their key to success in today's environment where knowledge and information have become commodities" (Raman, 1999, p. 1). This paper's theme traces the historical development of knowledge management and knowledge workers; differentiates between knowledge workers and non-knowledge workers, and illustrate the knowledge workers experience in the author's organization. Knowledge systems contain the potential to increase business value (Bang, Cleemann, & Bramming, 2010).
Hansen M., Nohria N., and Tierney T. (1999), “What’s your Strategy for Managing Knowledge?,” Harvard Business Review (March 1999), 106–16.
... the value of care.(Conference notes)." Healthcare Financial Management. Healthcare Financial Management Association. 2007. Retrieved April 26, 2014 from HighBeam Research: http://www.highbeam.com/doc/1G1-168587011.html
What drives motivation? How far will one go to achieve their goal? Does it mean compromising their ethical beliefs or will they succeed following their ethical compass? For many, they will do just about anything, include being unethical. No boundary, no barrier, no obstacle will stop them. A great example is Margaret Tate, an Executive Editor in Chief of a book publishing firm from the movie “The Proposal”. The movie depicts various management and observation behavior concepts covered in Organizational Behavior such as communication process model, power and counter power, the MARS Model, and values and ethics.
T.D. Wilson (2002) makes a point of identifying several sources of articles, references and course syllabi with varying takes on knowledge management within organizations. Wilson is convinced that organizations misuse the terminology “knowledge management” and that their activities are more concerned with managing information than with the management of knowledge (Wilson, 2002). Wilson defines knowledge as involving “the mental processes of comprehension” or, as “what we know” and information as the expression of what we know and can convey through messages (Wilson, 2002). By researching the use of the “knowledge management” Wilson conveys that the terms knowledge and information are used interchangeably, which results in an inaccurate application
Hendersern and Stern 2000, ‘Untangling the origins of competitive advantage’,Strategic Management Journal, Vol. 21, pp. 1123-1145.
...M. E. (2008). Competitive advantage: Creating and sustaining superior performance. New York: Simon and Schuster.
An organisation is “a system of consciously coordinated activities or efforts of two or more persons”. (Barnard, 1938, p. 73). Organizations can also be thought as “social entities that are goal directed, deliberately structured activity systems with a permeable boundary” (Bedeian and Zamnuto, 1991). Simply put, an organisation is a body intensionally created by like-minded persons to achieve set objectives. A theory is an abstract thought but based on principles verifiable by experiment or observation. Scott notes that administrative theory "emphasized management functions and attempted to generate broad administrative principles that would serve as guidelines for the rationalization of organizational activities" p. 36. Henri Fayol believes
...bjectives and realize growth. Knowledge Management Knowledge management plays a key role in ensuring that the different functions and activities of a company are synchronized. In Google’s case, the purchase of Motorola (which has turned out not to have been the best business decision) probably could have been avoided if the knowledge within the company was managed and used better. Knowledge enables a company to create, recognize and distribute opportunities. When every employee of a company contributes his or her part of knowledge into the knowledge pool, it is very beneficial as it contributes to the overall success of the company. Proper application of the available knowledge in a company can offer several competitive benefits to both the company and the employees. Application of accurate knowledge at the correct situation helps a company to make good decisions.
Pasher, E., & Ronen, T. (2011). The complete guide to knowledge management: A strategic plan to leverage your company 's intellectual capital. Hoboken, N.J: John Wiley & Sons.
Successfully running a business or organization requires mastering the four primary functions of managing. The four functions of management are planning, organization, leading and controlling. I manage a flourishing online shoe store (www.myhoodjapan.com), and each of these functions is important to my stores success. This paper will define the functions, and will explain how each relates to my Organization.
The business environment of today, i.e. all external forces, impacting on the operations of businesses are largely, if not totally, external and beyond the control of individual industrial enterprises and their managements. This environment can be described as being highly competitive. Social Scientist Schumpeter and Porter attempted to move the comprehension of the environment from a static model to one that examines the interdependence of forces as being dynamic. This dynamism, they postulated is often driven by innovation. To this end, the competitiveness has often given rise to the classification of the environment as ever changing, as time elapses. In such an environment, businesses can’t compete solely on the basis of product alone anymore, there must be some defining criteria that distinguish the businesses at varying levels. As such, this environment is the basis for the knowledge worker. Moreover, the benchmark by which the business competitive edge can be evaluated. Is how well you manage your knowledge worker. Further, what competitive advantage can the knowledge worker bring to
This strategy emphasizes the use of an organization’s resources and capabilities to achieve a core competence that cannot be imitated by competitors. Furthermore, the resource based school argues that if an organization distinctively improves its internal capability; that is being able to have effective inside machinery to deliver products and services to customers, the organization will enjoy a massive advantage in the market. This school also argues that in order to have a competitive advantage, an organization must have resource and capabilities that are sophisticated to those of competitors (QuickMBA, 2010).
In most organizations, effective utilization of knowledge increases productivity, creates competitive advantage and, ultimately, improves profits.
(106) 'Knowledge management means using the ideas and experience of employees, customers and suppliers to improve the organisation’s performance. ' (5) Knowledge management (KM) is best when 'it is in alignment with organizational culture, structure and strategy ' (5). For this reason, the aim of this briefing document is to advise Santander on solutions to potential KM barriers employees may face by discussing three key barriers- culture, technology and leadership.