Five Importance Of Knowledge Management

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Over the recent years, we have been exposed to the importance of knowledge management. Generally, knowledge management can be defined as the process that involved identifying, capturing, evaluating, distributing, and effectively sharing and using knowledge (Koenig, 2012). It played a significant role in many organizations. Sandhawalia and Dalcher (2011) support by stating that many organizations realize that the effective use of knowledge assets and resources giving them the ability to innovate and respond to fast changing customer expectations as well as help support a range of critical operational and innovative activities. The existing knowledge on the individual is valuable. It should be retained for the future use. However, the process …show more content…

In this paper, the organization is referring to knowledge- intensive organization such as engineering, surveying, architecture, scientific research, legal etc. The authors also stressed that the knowledge from older experts can be shared and new knowledge will be evolved in an organization. The paper aimed to describe the valuable knowledge that have potential to be lost when the older experts retires from a knowledge intensive organization.
Their finding in general shows that they successfully recognize five concepts of valuable knowledge from their interviews session. The concepts include subject matter expertize, knowledge of relationships and social networks, organization knowledge, knowledge of business systems and processes and knowledge of governance. By identifying the older experts knowledge, the authors hope that the organization involved realize the potential to take an approaches to retain that knowledge for future …show more content…

They come out with the clear question that guided the research which is what types of knowledge does a knowledge-intensive SME risk losing when older experts leave?. This question lead to the problem of statement that also want to identify the types of valuable knowledge that will be lost if the older experts leave the organization. Not only that, the authors include the interview question at the back of the paper that can help the readers what kind of question the authors asked regarding to collect the data. Unfortunately, this research did not include the hypotheses which can strengthen the arguments given by the

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