Openness And Honesty: Model Of Organizational Trust

Figure 2.2. Model of Organizational Trust. Adopted from “Measuring organizational trust: Cross-cultural survey and index,” by Shockley-Zalabak et al., (2003), IABC Research Foundation.

Competence

According to Shockley-Zalabak, Ellis & Cesaria (2003) competence represents the effectiveness of the organization as a whole.

The competence dimension refers to an organization’s capacity to meet the challenges of the environment through leaders, decision making and strategy. Competence refers to both the overall quality of products and efficiency of the company (Morreale & Shockley-Zalabak, 2014).

Openness and Honesty

Openness and honesty refers to the amount, accuracy, sincerity, and appropriateness of information in the organization.

The openness and honesty dimension refers how organizations communicate and solve their problems and how much they get involved in constructive disagreements. Openness and honesty are important key

According to Liao et al. (2007) knowledge sharing has an impact on the innovation. Therefore innovation will have an impact on the business performance.

Definitions of knowledge sharing

Knowledge sharing can be defined as a ‘dispersing’ the knowledge with the colleagues in the company. Hendriks (1999) pointed out that knowledge sharing is composed of two parts: “the knowledge owner externalizes the knowledge; (2) the knowledge demander internalizes the knowledge” (Yesil et al., 2013). It can be also defined as collection the knowledge of your own organization and knowledge of other organizations.

Many research studies proved that knowledge sharing has important role in the strategic management because it increases both the innovation capability and performance of the companies (Yesil et al., 2013).

Customer Relationship