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1. Why it is important to communicate effectively in healthcare settings. [1.1
1. Why it is important to communicate effectively in healthcare settings. [1.1
Review of related literature about listening skills
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I am sure I have not listened well on more than one occasion. The one that stands out the most was the news from the doctor about my sister’s diagnosis of a deadly brain tumor. This information sent me into a tailspin and caused my listening skills to diminish. I wish that I could have controlled my emotions better to grasp the reality of the situation. I did not follow the steps of listening; therefore, I suffered not gaining the information I needed about her diagnosis.
I did not use mindfulness in discussion with the doctor. I displayed minimal eye contact and did not engage in dual perspective with him by not thinking how he felt about having to give us this horrific news. I felt like I had a hearing impairment when the doctor spoke. I saw his mouth move, but I guess my mind wanted to block out what he said. If I had paid attention, I could have processed the information better and interpreted the facts presented. My despair about my sister also prevented me from responding to the doctor. I could not speak to ask questions that I needed answering which hindered me from remembering some of the things he said.
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External factors, such as the noise level in the waiting room, and too much information given, overwhelmed my sense of hearing which affected my understanding of the diagnosis. My emotional overload caused my mind to wonder and think only about what I could do to save my sister’s life instead of being in the moment.
My lack of listening showed in me acting like I was paying attention when my thoughts were solely on my sister and the grief I felt. I also choose to listen to certain parts of what the doctor said picking out anything positive and rejecting the negative which led me to miss crucial parts of her treatment
There are certain aspects that may have provided better treatment, but probably could not have prevented the tragedy. Clear communication and understanding for the culture were essential aspects that were lacking during her treatment. Additionally, the presence of a questionnaire like the one developed by Arthur Kleinman would have bridged the gap between the patient and the provider (Fadiman, 1997, p. 260).
His story of how they thought he had a heart problem, but it really was just a communication problem is baffling, however, it is not uncommon. “About 80% of all serious medical errors involve miscommunication during care transitions (to different care settings)” (Govette, 2016). Health care facilities always talk about how working as a team and communication is important to the facilities success, but it is often overlooked. I believe the reason for this, is that most facilities use text as a way to communicate and often don’t use any other methods. However, the miscommunication problem could be solved if they met with other health care professionals, or even talked to them over the phone to discuss the problems with a particular patient. Even just double checking with someone to make sure they read the patients file would help the situation
speak. After a time, he Afinally calmed down and the words came. The doctor was
She continually moans “Mama, Mama, Mama.” He describes this experience as one of the most terrible things that he’s ever seen. The whole time he yearns to hold her hand and just tell her that it will be okay. However, none of the doctors seem to notice her pain and he himself struggles to make a move until later when he holds her hand and says, “It’s OK, dear, it’s alright”. This experience reminded me of the many complaints that patients sometimes make that some doctors treat patients more as problems or tasks than as real people who need to be cared for not only scientifically but also with humanity. The narrator wonders whether this is treatment of patients is not necessarily intentional but just a result of the sleeplessness, stress, and excessive responsibility on doctors. I agree with the narrator because, its not that doctors don’t are immune to humanity and don’t care about their patients, they are under a lot of pressure and stress which can impede them and cause them to forget that their patients need to be treated with comfort and care. I liked how later when the narrator asked a psychiatrist she said that he would have to “get used to it” but doesn’t have to “become like them”. In essence she reminds him that just because one person acts a specific way he doesn’t have
... the patient complained about, they needed to avoid diagnostic procedures and surgeries unless previously indicated, and finally they had to refrain from making statements about their symptoms being, “all in their head” (Woolfolk, 2010).
Communication plays a vital role in all areas of healthcare, yet its importance is often overlooked. Whether it is a doctor talking to patients about treatment options, or strangers comforting one another in a waiting room, communication is happening everywhere and almost always, we underestimate how important it is and how it truly affects our medical experience. In the movie The Doctor, this is exactly what happens, causing a whirlwind effect of emotions and learning.
As a result, I always felt that I am actively participating in patients’ care. She allowed me to perform patient examinations most of the time and encouraged me to build up a good rapport with the patients. I think my past experience and medical knowledge was helped me lot during the history taking because I was able to go through history taking in a systematic manner and at the same time I could think of possible differential diagnosis. Furthermore, working in a medical clinic as a physician assistant also helped me a lot because one of the responsibilities delegated to me is taking patients history, however, this time it was different that I had to work out and actively think about a possible cause for patient concerns. The weakness I observe during history taking was sometimes I am little quick that might hurt the doctor-patient relationship, So, I am planning to improve my listening skill with less interruption to patients, I believe that might help the patient to express their concerns freely. Also, I am determined to listen to patients concerns in a non- judgemental manner to get the unbiased clinical
The skill of listening according to Dr. Robert Bolton (1979) extends beyond simply hearing sound as a physiological sensory process but instead requires and involves interpreting and understanding the sensory experience or what is being heard (p 32). It also is an active experience wherein the listener is fully engaged and has absorbed the information of the speaker while showing interest and providing feedback all while demonstrating that they have heard and understand the message. It is a fair assertion that most people in varying relationships and environments listen in what is considered a passive capacity or only digesting and processing bits and pieces of the speaker’s message. This type of listening lends itself to frequent miscommunication, mixed messages and overall misunderstandings. Effective listening on the other hand provides concise communication, decreases interpersonal conflict and mistakes and also...
I feel as if there could be improvement because communication from nurse to patient is an extremely important one as it helps the patient feel comfortable and confident in what could be an upsetting time. As the nurse was unable to ask questions more general questions to make the patient feel comfortable. Patients can express their problems more effectively if a nurse gains their trust as they are able to trust the nurse which leads to the best patient’s best health outcomes and as well as good therapeutic environment. Thus, I feel if the nurse could build a good conversation with the patient, he could have collected more cues about the patient’s health easily for example asking his dietary or smoking/alcohol habits which could have helped the doctor to assess the patient easily and ensuring that patient was fine to leave the
Listening is a core concept for relationships and when someone takes part in incompetent listening it can cause issue for the people involved. I have been the recipient and the partaker in incompetent listening, I understand how it feels and I know that we need to look deeper with empathy before making judgements.
[1] If the patient is crying or being hysterical because they are that anxious, it is very difficult to communicate as it is almost impossible to get your words through to
As a professional in today’s society, it is greatly important to be able to communicate effectively with other professionals, with clients, and with those that are encountered in daily living. In order to communicate in a proper manner, not only is talking and non-verbal communication, but a large aspect is the ability to listen. Listening is a vital task in order to build a relationship and find meaning in someone else’s words. In order to find this meaning one must follow the characteristics of active listening, face the challenges to listening, and reflect upon one’s own listening skills.
Let’s explore why listening is so critical. “Adam listened to Eve. In that first spoken word message and all since, no communication occurred until there was a listener. It follows, then, that there has become a much-heightened need to listen. We must understand the fundamental relationship involved, we cannot escape it” (Mills 1). The characteristics of good listening skills can be best understood by using the acronym MASTER. The “m” refers to mental. Mental is the ability to slow down and strategically control our ability to listen. “A” refers to active. Being active utilizes constructive listening responses and constant practice can keep this sharp. The “s” refers to sustaining attention. Experienced concentration is crucial for sustaining attention. “T” refers to target. There are four types of potential listening targets; responsive listening, implicative listening, critical listening and nondirective listening. Responsive listening is the agreement between listener and speaker. Implicative listening involves carefully understanding what is implied by hearing what is said. Critical listening is the process of coming to the point of a subject by clearing away all the non-important information. Nondirective listening is fully hearing the speaker out. The “e” refers to eliminating t...
In all aspects in life effective listening plays an important role in our lives, both professionally and personally. As many of know from experience listening is never easy in fact it can be difficult to understand what is being said by the speaker. Because of laps in attention we tend to misunderstand some of the messages that are being relayed to us or disregard them altogether. Effective listening is important for receiving the correct feedback from those you’re speaking with and requires a focus that should be central to what is being said or what topic is being discussed.
Listening is one of the most powerful tools of communication and is a process that is used to receive, convey a meaning, and respond to both verbal and nonverbal messages. It is what we choose to do and it requires more work than speaking. Oftentimes, people simply misunderstand the difference between listening and hearing. Hearing is a passive process that takes in sounds and noises and listening is what you choose to do. This selective process includes 5 phases that can be acquired for us to become effective listeners in the future. The 5 phases are attending, understanding, remembering, critically evaluating (listening), and responding. Once the 5 different areas are understood, we will become aware of what needs to change and how we can change them. This will also allow us to improve our listening skills in the workplace, school, at home, etc.