Internship Experience at Goodwill Industries: Empowering Clients

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As an intern at Goodwill Industries, I am a part of the resource center as a resource service assistant. I have several task right now until the second week of March. The position that I hold now ties into the other areas at Goodwill. I help clients with their computer skills. Many times people have come into the resource center and are experiencing being on the computer for the first time, some have taken the basic computer class at Goodwill, yet are not comfortable making a cover letter or resume. I help them in these areas. I also help them with email set up and sometimes I am there to listen to them tell their stories.
My learning objectives are geared towards helping them feel that each small task that they complete at the resource center …show more content…

You have to address them individually and realize that their needs are individualized as well. I found out that in order to be an effective helper in the Goodwill industry, you have to meet the client where they are. Some are experiencing computer skills for the first time, some need to find sources that will get them on the right track such as GED courses, and some might just need a job to support their family. I realized that each time someone comes through the resource center doors, they are important and their needs …show more content…

I here that I am patient and pleasant to be around. We have talked about my future and just recently she said that she wants me around for a very long time. I feel good interning at Goodwill. It is not always easy dealing with so many different personalities and attitudes that come in to seek help, but it is rewarding to know that what I do is a service to others. I make it a point to come dressed professionally and well groomed. My supervisor complements me in that area. She admires my hard work and effort. I appreciate her professionalism and

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