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Conflict Management In The Workplace
Literature review on conflict management in the workplace
Conflict Management In The Workplace
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Recommended: Conflict Management In The Workplace
Course Project
Managing Conflict in Workplace
Keller Graduate School of Management
Professor: George Watson
By Ali Azam Rasel
Introduction: The project is about my previous employer. I was Accountant for Rapid Consulting. Tech Company based in Irvine, California. Tech Company makes several apps for medical services. They have a consulting division as well. Thus the company has 25 staff and one outsourcing team in India. This company is administered and manage by founder and & President. Staff levels are CEO, Operation Director, CFO/Accountant, Project manager, Office Manager, Computer engineers and support staff.
I was working as an accountant. I thought small office nice environment, wonderful staff, I will enjoy my work. I was hired to do to all accounting job and light Human Resource. CEO was handling all human resource work. After a month I realized that there are issues with Operation director and CEO. The issue was for multiple projects almost same completion date. Conflict, trust among management personnel was another issue.
Conflict: During my work, I have noticed that direction from CEO seems solid and steady for the company’s growth. There were multiple projects running same time. Consulting department, several App departments.
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CEO was upset because on the agreement says if project doesn’t finish on time customer have right to pay 10% less from the original agreement. So every project deadline is very important. When operation manager was asking for the project completion date to App developer Mr. Larry he was pissed off and too angry to the operation director. He had personal family problem as well. He was claiming time off from work but since every project has delivery deadline. There was not enough time to replace someone who can handle Larry’s work. Larry believes he was getting underpaid. Operation director is giving more work for less
The CEO needs to create a corporate culture. His culture will determine what people should be doing and what should do not be trying. He can decide who will stay, who will leave, and how the job will get done. Culture starts with the boss. He can decide how he wants people to act and start modeling the behavior publicly. STOPPED HERE…!!!:)
The Australian Human Rights Commission (2011:p1) states that “Gender equality is a principal that lies at the heart of a fair and productive society”. If gender equality is the heart of a fair and productive society than the laws and regulations in place must be the key in maintaining a fair and productive society. If regulations and laws are not frequently discussed, debated and reviewed than issues such as sex discrimination in particular can be sufficiently dealt with or ignored. The Carter v Linuki Pty t/as Aussie & Anor [2005] NSWADTAP 40 (22 August 2005) will be used to demonstrate the regulations surrounding sexual discrimination. In this paper a thoroughly investigation into the recent changes in laws and regulations encompassing sexual discrimination will be conducted in relation to the case provided. By using the elements of the case the Sex Discrimination Act 1984 (Cth) (SDA) will be applied to the facts presented in order to explain the regulation surrounding this issue. Since the case involves a work related situation where the employee was discriminated on the basis of gender the SDA will be used. A Brief description on the impact of exclusion will be provided to demonstrate the causal link between exclusion and gender discrimination. Firstly, the case’s elements will now be analysed.
YakkaTech Corp. is growing IT services firm which mainly installs and upgrades enterprise software systems and related hardware. They have grown and consolidated as well as become more efficient at their business but this isn’t without growing pains. Their employees seem to lack job satisfaction and their customers feel that the employees “seem indifferent to their problems.” The company’s voluntary quit rates have risen above the industry average while management raises pay rates in the hopes that customer service quality and productivity would improve.
The leadership styles present in the company is very important factor in order for the change to be successful. Chris Peterson exhibits the transformational leadership quality to tackle her new project. She is able to empower members on her cross functional team to collaborate and create a new product to launch to current and perspective clients. This type of leadership is effective as the group members were able to tackle challenging expectations considering the work environment and lack of support from other departments. DSS’s departments follow the team leadership structure. Each department vision is to work on their sole projects only. The department is committed to its work which tends to hinder other projects because of the lack of free flowing communication. The lack of communication between the teams shows poor leadership quality. The chief operating officer is ultimately the source of the lack of communication and direction. DSS Chief Operating Officer Meg Cooke has a laissez-faire leadership style. She gave Peterson authority to lead a project but provided no guidance or direction. She also was not responsive to the needs of the
He trusts them and treat hem as best he could, I guess that is why when he was being fired, everyone supports him. I could not help but think if I am the CEO, and that is me who being fired by the board of directors, is any of my staffs will come out can do the protest or fight for me? Therefore, I want to take away the values
In several occasions, conflict occurs in the communication of one or two people. Several people have thought of conflict as cases involving pouring of furious anger in a communication process. Nonetheless, conflict is the misinterpretation of an individual’s words or values (Huan & YAzdanifard, 2012). Conflict can also be due to limited resources in an organization (Riaz & Junaid, 2010). Conflict may as well arise due to poor communication or the use of inappropriate communication channel of transmission of information between the involved parties. Management of conflict has various conflict management styles that include avoidance style, forcing style, passive-aggressive style, accommodating style, collaborating style and compromising style. Workplace conflict comes in two different kinds: task involving conflict, which focuses on the approaches used in resolving the problem and blaming conflict that has the aspects of blame and never brings element of resolving problems between the conflicting parties. In the perception of several individuals, relationship conflict is negative.
Request for General Explanation on the Organization, the Workers, the Main Business and the Present Condition of the Office
Employees must bring out all the internal (salary issues, work environment, etc.) and external factors (clients pressures, project end date, etc.), which are influencing the business activities to management notice. Hence it’s the company’s responsibility to solve all the issues, which are affecting the company’s growth.
...o the job as the other previous CEO’s of this company except he was someone who wanted to focus on employment development.
The comments and scores indicate staff is unhappy with office communication. Currently, he communicates any problems he feels need to change. Also he does not like e-communication or meetings.
1) He is facing huge protestation from the employees due to their angriness. This is because the employees are resisting the change in the organisation which is break out in the form of their protesting nature.
Conflict exists in every organization as a result of incompatible needs, goals, and objectives of two people while aligning to the overall business requirements. Though disagreement is linked with negative impact, the approach has healthy considerations (Leung, 2008). For instance, some conflicts create an avenue for the exchange of ideas and creativity to meet the set organizational purposes. However, damaging disagreement in organizations results in employee dissatisfaction, turnover, and poor services and reduced productivity. The paper establishes different types of interpersonal conflict and key resolution strategies used to address the problem. Human resource managers need to have the capacity to identify different levels of conflicts and the best methods to negate them.
Internal conflict is a problem within the business. Example for this is if there is an employee that has a problem with something within the company, it can make the business suffer because of his or her actions towards the company and the problem.^ (who wrote this?)
The meetings helped the CEO and direct reports to realign their responsibilities. The CEO also learned that he needed to nurture himself and realign his work-life balance. The toxicity that had been affecting interpersonal relationships was greatly reduced, if not totally eliminated. After considerable dialogue with the executive coach, the CEO strongly urged the board to stay the course on what he believed to be a sound business plan.
One of the major sources of the conflicts, regarding to the given case, is incompatible goals: “the new executives clashed with the current executives regarding business strategy” another evidence for that is that the CEO says they 'ended up with an old team and a new team and they weren't on the same wavelength'.