1. Request for General Explanation on the Organization, the Workers, the Main Business and the Present Condition of the Office Present condition of overall Service Canada and Service Canada in Toronto When did the Service Canada system start? What serves as the momentum of the start? What is the organizational system of Service Canada like? Is it an organization that is a part of HSRDC? Or was it independently established? Do the workers for Service Canada belong to HSRDC? Are there workers who belong to other governmental department? 2. Business Handling and Service Delivery System What are the vision and the strategic targets that Service Canada has? Ways to request for services and the process of business handling (Service Delivery
System) What are the major types of services that Service Canada provides? (Please provide statistics) How do you deal with complex civil complaints that require the involvement of several departments? 3. Customer Service and Supporting Customers from the Vulnerable Social Group Customer reception system and feedback Is there a manual or guidelines for customer reception? If there are claims or complaints made by the customers, what are they? Do you ask levels of satisfaction and opinions after civil services to the customers? (Is there a feedback system that asks for the customer opinions?) Is there a counter for appointments? Is online counseling or telephone counseling (call centre) being operated? The condition of service offer for the disadvantaged, including the disabled, the elderly, pregnant women and children Guidance System for Foreign Residents What is the present condition of foreign residents in Toronto? (Please answer briefly according to nationality, sex and age) Is the interpreter service being operated for foreigners? Is there any additional information corner or counseling corner for foreigners? What are some major complaints that foreigners who reside in Toronto raise? 4. Training for Employees and Counselors What types of people work as counselors? Is there any condition of eligibility or experience that is being required? Do you select applicants or is it done by the personnel appointments (rotational duty of civil workers)? On average, how long do employees of Service Canada work? Are there employees who have worked for a long period of time in Service Canada? Providing information and training for the specialty improvement of employees Service enacting charter and managing it (Please provide some data) How is the providing information and training for employees being done? Are there any civilians (ex. retired civil workers), who serve as volunteers? Do employees with excellent performance get incentives? Do you provide a solution to stress or welfare policy and education program for the employees? If you do, how is it being done? Is there a plan for reaction to civil petition for grievance or civil petitioner who keeps causing problems? 5. Evaluation and Direction of Improvement hereafter Evaluation of Service Canada’s system by Canadian citizens and its positive effects What are the factors to success of Service Canada? What are some points that need to be improved? Is there a plan for improvement that is currently being carried forward? If so, what is it?
This project combines pay services from participating departments and agencies at the Public Service Pay Centre in Miramichi, New Brunswick. Compensation advisors in departments were given the option to move to Miramichi, but most did not. Many new staff were hired and trained for the Centre. There are some organizations like CRA and CBSA that are being serviced by their own internal departmental compensation advisors instead of those in Miramichi, but are still using the Phoenix system.
Health Care workers are constantly faced with legal and ethical issues every day during the course of their work. It is important that the health care workers have a clear understanding of these legal and ethical issues that they will face (1). In the case study analysed key legal and ethical issues arise during the initial decision-making of the incident, when the second ambulance crew arrived, throughout the treatment and during the transfer of patient to the hospital. The ethical issues in this case can be described as what the paramedic believes is the right thing to do for the patient and the legal issues control what the law describes that the paramedic should do in this situation (2, 3). It is therefore important that paramedics also
As a result, current CQC regulations have been renewed and came into force by the secretary of state. They contain definitions of the services and activities that those registered must provide. The clearly cover every aspect of all issues brought to the ...
...hat take place regarding health policy. Primary care reform is taking place across country. (Krieger, 2013).Canada is working towards integrating nurse practitioners in all provinces which may help lower wait times (Johnson & Stoskopf, 2010).
In Human Service practices there are 3 models of service delivery used by professionals. These include the medical model, public health model, and the human service model. Each of these models differs in several ways, although the use of all three interactively, can many times provide the most effective outcomes for clients. Human Service professionals should have knowledge of all 3 models in order to effectively serve each unique individual and his or her specific needs.
Saskdocs.ca. (2013). Physician recruitment agency Saskatchewan annual report. [online] Retrieved from: http://saskdocs.ca/about-us/our-publications/2012-2013-annual-report [Accessed: 21 Feb 2014].
The healthcare system in Canada is funded largely by the federal government as determined by the constitution. However, the actual healthcare delivery and social services is left up to each province and territory. Each province has the power to pass legislation that governs the financing and delivery of healthcare services to Canadians residing in that province. This fact encourages all healthcare professionals who have a strong provincial association and want to advocate their position on healthcare to speak up, if they want something different. If a physician wants to start delivery of telemedicine to rural areas of the province, he or she can advocate their position and
A few of many examples for these departments are, Agriculture Union, Canada Employment and Immigration union, Customs and Immigration union, Union of Canadian transportation employees, postal communication employees, Taxation employees, and much more, full-list is available on Public Service alliance of Canada's website. "PSAC continues to evolve, expanding its membership to include, among others, workers in post-secondary institutions, territorial governments, and northern municipalities and hospitals, women's shelters, among others" (Public Service alliance of Canada). Through collective bargains, the PSAC has managed to get their unions "strong sick-leave provisions, paid prenatal-leave, equal pay, protection for workers with disabilities, and accommodation for family obligations, also the public services that all Canadians depend on" (Public Service alliance of
The District of Peel region is working in Mississauga, Brampton, and Caledon with 1.4 million inhabitants from various nations of the world (Peel Region 2015). The Region of Peel has the administration with the distinctive ethnic society of around 143,000 of the business organizations (Peel Region 2015). Indeed, the Peel region achieves success in training, business, transportation, and more, but this is only the tip of the iceberg because the Peel region faces several social issues. The social problems in the Region of Peel include poverty, affordable housing, immigration, health services, and employment insurance which affects negatively in the region.
The process of risk management, retirement process in this company and there are various processes to recruit new staff. They also control the onsite process of construction. Because they are very big company in the market, there are many ongoing processes regarding marketing and planning are going within the
This company has high work specialisation. According to its official website, there are three main types of jobs offered for employees. They are corporate, retail store and students and college graduates. Jobs are broken down to simple and separate tasks then each employee will be tasked based on their skills such as hardware and software engineering, retail store manager and on-campus representative. However, even their jobs are broken down specifically to workers’ skills, the company is likely to provide supports for the employees to improve the productivity.
Implementation of communication budget and development of strategic business plans that will elevate the firm’s image is a core responsibility of this department. They come up with innovative approaches to dealing with customers and ensuring timely feedback to customers’ queries. Maintaining a pleasant working environment is paramount in any business. Their role is to promote positive employee-employer relations by working closely with the management and labor unions to ensure that the employees have fair representation in teams addressing employee needs. They also take part in corporate seminars and other events to stay up to date in the field and industry in general.
List of Services Currently Provided to Special Services to Persons with Disabilities (SSPD) Consumers by HHSC Region
For any organization, customer is the most important aspect as the customer is the key for any business and a criteria for success of that business. The type of business can either be a B-C or B-B, but it doesn’t matter. The new paradigm of this
Provision of integrated services was noted as innovative. A situation analysis is done before conducting the integrated services to find out who are they, where are they located and why are not being immunized or being missed. The next step is the integration immunization services with other programmes such as, Malaria (Insecticide Treated Nets) Vitamin A and plump nuts provision to increasing coverage , access and demand for immunization services with more focusing on rural remote areas , urban slums and hard to reach areas .