Analyzing Operations Management: A Case Study on Nice Framing

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OPERATIONS MANAGEMENT 4.709

NICE FRAMING AND SUPER CHEAP AUTO CASE STUDY

INDIVIDUAL ASSIGNMENT NOVEMBER 2014

NAME - JAYASHREE JAYAKUMAR
STUDENT ID -20141489
WORD COUNT – 1870

QUESTION 1 – WHEN NICE ISNT’T GOOD ENOUGH
A)
Describe the balance between customer service and resource utilization at nice framing. What are the operating objectives of the business? What are the key success factors? ANSWER:

Balance between customer service and resource utilization
For any organization, customer is the most important aspect as the customer is the key for any business and a criteria for success of that business. The type of business can either be a B-C or B-B, but it doesn’t matter. The new paradigm of this …show more content…

This is not only a waste of time for breweries but also for Nicola it’s a waste of fuel and energy, instead she could use this time to make extra frames with which stock clearance can be done at ease. Its high time that she has to implement major business strategy to get that competitive advantage over her competitors.
Here are a few important points why she should go ahead with the online smart-artgallery.
• Nicola has to start with forecasting, this is where she can get an idea on how the business and market is going to and how she can manage sales and stock, get control over money. Based on the factors learnt she could implement promotional plans for her sales to improve. The best way to do is ask the customers for their opinion as the customer is king.
• When she starts the online version of her business, she is also giving a sense of freedom to her customers with an online manual allowing them to make their decision whenever they are free.
• Definitely this will lead to optimum utilization of resources, because her time is not wasted in commuting and extra work and resources are used to the

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