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Reflection on conflict at work
Interpersonal communication and conflict management
Strategies for managing conflicts in interpersonal communication
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Recommended: Reflection on conflict at work
Magrec, Inc. Case Study
1. I would let a day pass and then request another meeting with Dinah indicating a sincere desire to work through the matter and the need to come to an understanding and agreement of how to work together and with the team moving forward. At that meeting, I would start off and thank Dinah for bringing the Partco matter to my attention. I would communicate with Dinah that I respect her strong feelings and beliefs behind her actions regarding the Partco matter but indicate that if she felt that strongly about the action step I planned to take, that she should have spoken again with me or another manager within our company instead of contacting the customer direct. She should know that by going directly to the customer with the matter the way she did cause a ripple effect in the customer base and consequently, the company has suffered great financial hardship. I would suggest to her that we could have addressed the matter with Partco in a way that would have made them aware of our mistake, offer recompense and still keep our relationship with Partco in tact without affecting the existing customer base. After making sure I communicated that I disagreed with her actions, the effect it had on the business, and moving forward I would appreciate that we discuss disagreeing opinions before she pursue action like she did with the Partco matter, I would reassure Dinah that she is a valuable asset to the company and that her performance and accomplishments p...
Critical Response: Given the three possible responses from the book, I feel like #2 is the most ethical of the three. However, I feel like all three aren’t satisfactory ways to treat this situation. I will analyze them one by one, then give my opinion of what the salesperson should do.
5 – High Apologize, put the customer at ease, tell him you are here to help him and ask him to explain his concern to find a possible solution.
AS REI strives to meet consumer demand they also need to pass various legal and regulatory restrictions in order to meet the federal safety requirements. One great example would be helmets where in order for them to be sold they need to meet tough safety requirements set forth by state laws. Usually depending on the state different age and conditions vary. Usually helmets made for specific sports will have a much higher cost than those made for minimum usage like bicycle helmets. Even though bicycle helmets still have a strict safety requirement. To benefit from the safety standards consumers have found that is best to pay ore for these specific products.
You are hired as an assistant brand manager for a popular consumer product. One day in an emergency meeting, the brand manager informs the group that there is a problem with one of the suppliers and that he has decided to send you over to the manufacturing facilities to investigate the problem. When you arrive at the plant, you learn that a key supplier has become increasingly unreliable in terms of quality and delivery. You ask the plant manager why the plant doesn’t switch suppliers, because it is becoming a major problem for your brand. He informs you that the troubled supplier is his cousin, whose wife has been very ill, and he just can’t switch right now. What course of action should you take and why?
Target must compete vigorously and fairly in the marketplace using our independent judgment to make the best decisions for the Company.
In our last meeting, the client was upset about the situation and was unsure about what to do with the individual. Personally, I realize that there is only so much I can help her with. As far as the last meeting, I was able to handle myself pretty well when I met with her, but afterwards I was kind of overwhelmed about the situation. However, it helped since I was able to talk about it with my internship supervisor, another case manager, and the LINK program supervisor.
... come to nothing. Nucleon’s core competencies are doing proper scientific research with its team of experts and their strong link to academia leading to technical prowess; therefore, they should focus on the continuation of their expertise in science.
The work ethic behind SpinCo has translated the company into number one. Our staff cannot be over looked because of the money being stacked up. We pride ourselves on working the office job around the clock. In order for Spin Co. to keep the pace running we must make sure our staff are properly vet throughout the day. Being the coffee lovers that they are, management must ensure our staff have a constant flow of coffee running through their veins. I have come with a plan to make sure our staff remain energized from 8-4 everyday. This will ensure a solid foothold in the market, an elevation on top of the competition, and sustain profitability at an accelerating pace. Since coffee bags don’t work anymore, I have done extensive research out there. On the internet, there is an endless list of coffee machines for sale. I have come up with three choices to report to management. The prince range is well spread in order for management to find the best fit. An overview for each machine is outlined below, followed by their technical features.
After our lengthy conversation they became very distant and upset with me; however, I felt that I did the right thing at that time. Furthermore, they continued to act inappropriate and it was starting to be very noticeable no me and some of the customers, which were making comments. At that point I was left with no choice but to report them to my manager. When I talked to my manager I told her the whole situation including me talking to them prior to me coming to her and I got no result from that.
Recreational Equipment, Inc. (REI) loves to be outside, loves to play and they know first-hand how important it is to have quality outdoor gear. With a 100% satisfaction guarantee REI stands behind its award winning products. REI strives to reduce environmental footprints, they support nationwide efforts to clean beaches, restore local habitats and to build trails.
As noticed in this case, Sally spends too much time socializing (poor customer service) as opposed to keeping customers content. An influence tactic Bill could use is this situation would be proactive influence. “These tactics have an immediate task objective, such as getting the target person to carry out a task, change the procedures used for a current task, provide assistance on a project, or support a proposed change.” (Yukl, 2012). This could be seen in Sally’s situation because Bill was promoted to increase the profit performance of the ski department. Another tactic Bill can implement in this situation is the use of rational presentation. Rational presentation uses explanation, and logical facts and data to show that a request is relevant for attaining task objectives. Doing this, Bill can approach Sally, talking to her about how important customer service is, as it would keep customers satisfied rather than frustrated. Also, Bill can use the consultation tactics. This is carried out when the target person (Sally) is invited to participate in planning how to carry out a proposed change (Yukl, 2012). Bill should get Sally and team to implement ways to better
Tyco International was founded in 1960 and was regarded as an important electrical and electronic components provider, fire protection system maker and electronic security service provider. It is a diverse producing and serving corporation. Tyco has done business in over 1000 locations in 50 countries and hires 69,000 employees around the world (TYCO, 2012). Tyco International has expanded rapidly and broadly since its IPO in 1973 and has numerous companies among the Fortune 500. The firm’s revenue increased from $3.1 billion in 1992 to over $40 billion in 2004, with the firm’s market value estimated at over $100 billion (TYCO, 2012). Tyco has made numerous acquisitions, including 40 acquisitions since the 1980s.
There is one way she could have resolved the situation. The solution is simple; stop being immature and gossiping about others. I do not think there is anything wrong with communicating with your employees an...
After the session with the group was over I immediately addressed this situation with my field instructor. She told me that mistakes are part of growing, and that I had the right to remove any member of my group if I thought it was not a good fit. My instructor said that to not be so hard on myself because sometimes we have client’s that are not ready for change (reluctant) and that it was not my fault. This week I will talk to her individually to find out what she wants to do. I feel that she will benefit from completing the last two sessions because she is going to learn about coping skills, and the importance of saying goodbye in a healthy manner. Even though this situation frustrated me the day it happened, I learned that sometimes things are not going to as you planned them. Human relations are complicated, and learning to work with a group can also be challenging. As my instructor said, this experience will be one that make me grow as a
Listening is one of the most important steps with dealing with a difficult customer. By listening your can gain a better understanding of the situation and how to solve the issue. It’s important to let the customer voice their complaint and feel that the company takes each and every ...