Mitel Sports Inc Case Study Answers

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You are hired as an assistant brand manager for a popular consumer product. One day in an emergency meeting, the brand manager informs the group that there is a problem with one of the suppliers and that he has decided to send you over to the manufacturing facilities to investigate the problem. When you arrive at the plant, you learn that a key supplier has become increasingly unreliable in terms of quality and delivery. You ask the plant manager why the plant doesn’t switch suppliers, because it is becoming a major problem for your brand. He informs you that the troubled supplier is his cousin, whose wife has been very ill, and he just can’t switch right now. What course of action should you take and why? Introduction Andy, an Assistant Brand Manager for Mitel Sports, Inc., has been directed by his manager to determine the root cause …show more content…

AWI’s recent poor performance has caused Mitel to be unable to meet customer deadlines and imposes a risk for loss of …show more content…

Andy also needs to analyze how this data has impacted his company. To do so, Andy needs input from his quality and sales departments so he calls a meeting where he shares his data. Andy learns that a recent sales order was cancelled over no product being in stock, and that the quality issues have forced detailed inspections of each item delivered by AWI, which has led to a high amount of overtime. Andy asks these department managers to use the “Cause and Effect” method to determine the dollar value of loss from these issues. This will allow Andy to see how each cause (delivery and quality) lead to a monetary impact to

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