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Teamwork and conflict resolution
Issues of ethics within the workplace
Ethical issues in the workplace
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When I was working as a Customer Service Representative in the Bank, one of my responsibilities was to supervise the tellers. I was friends with two of the tellers working there at the time. We used to go out together outside of work and had great time. At some point I started noticing that they are being too friendly with each other and acting inappropriate for a professional environment. I decided to confront them and they confessed to me that they were dating. That is when I realized that I was faced with an ethical dilemma. I had a choice to make : one of them was to look away, pretending I am not noticing anything and do nothing; second choice was to talk to them and try to explain that they can't continue behaving this way, and the third choice which is the right choice is to report them to my manager. I had to ponder for a while, and that's when I realized that my job was important to me and that I was their supervisor first and their friend second and I had to do something about this situation if I consider myself a professional. I felt that it would be fare if I would give them the benefit of the doubt and let them know how I feel and what situation that they are putting me. I was hoping they would start acting like adults. I was trying to resolve this situation at all costs without getting upper management involved and save them out of trouble. I tried to keep their and my own dignity. One day, I pulled them aside and I confronted them about their behavior and told them that it needs to stop. They need to start acting professionally at work and if they chose to continue to date each other, they can do that outside of work. After our lengthy conversation they became very distant and upset with me; however, I felt that I did the right thing at that time. Furthermore, they continued to act inappropriate and it was starting to be very noticeable no me and some of the customers, which were making comments. At that point I was left with no choice but to report them to my manager. When I talked to my manager I told her the whole situation including me talking to them prior to me coming to her and I got no result from that.
An ethical decision that I was faced with within my professional career was about a month ago. I’m a dental assistant so I work with people every day and I have to deal with people and their personal bias. I had a patient that was underage and she come into the operatory by herself. I asked the patient did she have a guardian with her and she said “yes”, and she started to inform me that her grandfather didn’t like African American people. At that point I was faced with an ethical dilemma to not inform her grandfather about the treatment or to faced her grandfather, that I knew didn’t care for African American people. The problem was very difficult because I didn’t know how her grandfather was going to react toward me as a professional person.
Very recently I faced a moral conviction; I had just become friends with a few girls who for the most part were always on the same page; until one day when the topic of gay marriage came up; and it didn 't come up in a casual conversation but in front of a gay couple and a room full of people we didn 't know. This topic had never come up for us so we didn 't know each others stance. On this day we had all been at the beach and wanted to do a little shopping after, so we stopped at a Brandy Melville store. We were all shopping around and laughing and having a really fun day no fussing or anything, just like always. I had called my friends over to look at a top I wanted to buy; and there happened to be a couple, two girls, they were holding hands. My friend at the time very obviously looked at them with disgust; I ignored it because if I 'm being honest she was always a little on the judgmental side. While I was holding up the top asking them if I should buy it or not. Two of my other friends were paying attention and telling me I should get it for sure, and then there was Ashleigh and Brittanie in the back.They were very obviously talking about the two girls. The couple was not bothering anyone and very discreetly kissed each other in no way trying to show off that they were a couple, and thats when I found out I no longer wanted to be friends with Ashleigh. Ashleigh very loudly (but not to
When this happens I will remain calm and polite but will warn them of their behaviour. An example of this was when a customer’s order was delivered late she contacted Salons Direct and told me that she has just lost a week’s work because of her product not arriving on time. The customer was promised this but due to unforeseen circumstances it arrived a couple of days late. I listened to the customer and she became very abusive towards me and threatened me. The names she called me are not printable and I was quite upset with what she said. I put the phone down on her and informed my manager. Laura took the customer details and contacted the customer. Laura spoke to this person and informed them that they will no longer have an account with Salons Direct and that if they ever call again and speak to the advisors she will pass the recorded conversation to the authorities. Laura then ended the call. She then explained to me what she has done and thanked me for being professional and following
...tential benefits and risks for each” (2006, pg. 73). Next, you will then examine and determine what the reasoning was behind what just occurred. “What happened when you acted? To what extent, if at all, did your action bring about the expected consequences? To what extent, if at all, were there unforeseen consequences? Knowing what you know now, would you have acted in the same way or chosen a different response to the situation” http://kspope.com/memory/ethics.php. Once this has been done you may want to consult with another colleague or an expert of some kind to run this information by to get some advice from. Then a decision can then be made on where to go from this point forward. Once the decision has been made there needs to be documentation that need to be filed. The last thing that needs to occur is the monitoring, evaluating, and then document the decision.
Try to discover the root of the problem. See why they are acting this way. 9/10 times it could be an issue that has been caused by a misunderstanding. If you find the problem it can truly help defuse the issue and potentially help everyone in the long run. A simple sleuthing around can go a long way.
One of the employees greeted me with a smile and asked how I was doing. Instead of just smiling back and saying I fine, I gave her a thumbs up and nodded my head in exaggerated movement. She responded by giving me a shocked look and then awkwardly smiling until i left. Inside Macy’s, i was looking at homecoming dresses and needed a fitting room. I snuck up behind another employee and asked very loudly where the fitting rooms were. SHe jumped a little and then turned around. I think she thought i was deaf because she pointed in the direction of the fitting rooms and kept loudly repeat that they were in the corner over where she was pointing. At the outlets I went to Nike and the employee greeted me by asking how my day was and I went up to him and patted him on the back, while telling him i had a good day. He didn’t respond to this, instead he kept smiling normally and greeting the people behind me. As i walking to another store, a lady standing outside said hello and I stopped and stuck my hand out. I have her a handshake and without staying anything, i left. She looked a bit confused when i left. For my last awkward greeting, I went to American Eagle and i was looking at some jeans. There was a lady and her daughter standing beside me and without looking at them, I said hello and asked them how their day was. They both looked at each other and the mom said they were doing good. Then they
The common statement, “The customer is always right” is entirely wrong and this interpersonal situation is a perfect example of that (Kim, 2014). Bre is a customer service representative for a gym facility and is faced with an angry and rude customer and no matter what Bre said, it was not going to make things better for Emily. Emily made it obvious that she was angry by interrupting Bre while she was talking, cursing, clenched shut month when she was not speaking and for assuming that it is the establishments duty to call her and inform her about her account and expired credit card (Richmond, McCroskey, & Hickson,
The ethical dilemma in this case is one that Daniel Potter is faced with. Daniel is a staff
...otional boundaries to become unclear through touch would be something that I would avoid. However, as with all of these situations that might result in dual relationships, I would utilize my supervisor as well my own ethical decision making to make a choice that was most helpful to the client.
Everyone in this world has experienced an ethical dilemma in different situations and this may arise between one or more individuals. Ethical dilemma is a situation where people have to make complex decisions and are influenced based on personal interest, social environment or norms, and religious beliefs (“Strategic Leadership”, n.d.). The leaders and managers in the company should set guidelines to ensure employees are aware and have a better chance to solve and make ethical decisions. Employees are also responsible in understanding their ethical obligations in order to maintain a positive work environment. The purpose of this case study is to identify the dilemma and analyze different decisions to find ways on how a person should act
Small business owners and management at every level of any company should always be aware and listen closely to what is being said by their employees or associates. An action that undermines or impedes a co-worker’s right to do his or her job is another practice used in office politics to cause problems. It is good for employees to form bonds and friendships, but when cliques are formed in the office and others are bullied or cold shouldered, major complications can occur. Some of these problems can even lead to situations of workplace violence. The following are some of the signs and downfalls of office politics and ways to address situations before they get out of control.
My workplace environment at one time was a pleasant place to be. All the employees got along and worked together very well. We were a team and liked to help each other out when one was in need. It was like clock work. We would go to work wanting to be there to do our jobs because we all knew we would have fun throughout the day while we were working. Then a new manager joined the team. It was not planned, we knew our store needed some help but the employees did not know for definite when we would be getting a new supervisor. The first day was like any usual first day. Meeting the employees, learning the names and a little bit about each person. After observing my new supervisor for a couple of hours I felt as if he was in a hurry to get the first day work out of the way and leave. He did not seem the least bit interested in the people he was going to be working with for over eight hours a day. I blew off my thoughts and felt it was too early to judge the situation. Well I was wrong to blow off my feelings, because I was right to think something was not quite right about this man. During his training he did not want any one below his position to help him out. If he was having troubles with the computer he had to go to the General Manager or another supervisor even though the employees probably know the computers just as well as managers because we use them all day long. He would look for thirty minutes for something in dry storage before he ever asked an employee. I personally thought that was unusual, not asking for help unless it was management. It seems like to me that it would have made him feel less superior if he had to ask one of his employees for help. At that point I knew working with this particular supervisor would not be pleasant. As time went on the situations got increasingly worse. He would scream at us employees for the most ridiculous things. Showing up to work without my name tag would be means for him sending me home.
There is one way she could have resolved the situation. The solution is simple; stop being immature and gossiping about others. I do not think there is anything wrong with communicating with your employees an...
A majority of employees feel those employees who get involved in a workplace relationship are seeking favoritism, career advancement, or special treatment. Employees are concerned about the pair engaging in PDA at work, favoritism, and the impact of the employees breaking up. This perception of workplace relationships damages office morale, decreases worker productivity, and opens up the company to a potential sexual harassment lawsuits. Companies must have policies in place that protect the company, the employees in the relationship, and the rest of the employees in the workplace.
Everyday we are tested as individuals to make the right choice. How we view ourselves as individuals and how others view us are directly correlated to our moral decision-making. But morals are somewhat misleading. What might be a wrong decision for one person might be a solution to another. So how do we define morals? Do we follow Gods’ moral rules because to do so would increase out likelihood of obtaining salvation in the afterlife? Or is it simpler than that. Is God going to deny our entrance into heaven because we have run a stop sign here and there? No. I believe our moral values are much simpler than that. I believe that our moral decision-making comes from our upbringing of what is right or wrong. Our parents and the people we surround ourselves with, are, I believe, direct causes of how we make decisions. Having more positive family influences as we grow up to adults will better help us come to make the right decisions in tough situations. In this paper, I will take you through a situation where my morals were tested. It takes place in the northern woods of Vermont in a little town called St. Albans where a young boy transforms into a young man by controlling his emotions and making the right decision.