Leadership And Employee Performance In Hotel Industry

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Recommended: Significance of transformational and transactional leadership style

LEADERSHIP AND EMPLOYEE PERFORMANCE IN HOTEL INDUSTRY

It is a review paper, written to understand role of leadership on employee performance in hotel industry.
Hotel industry is very dynamic and is part of huge service industry which incorporates other sectors also like IT, banking etc. As a characteristic of service industry it is people oriented and involves human factor very strongly. While providing the service people are directly involved in the production and the process at the same time. It is a highly labour intensive industry. That’s why lot of heterogeneity is being observed. This demands for a resilient leader to take the functioning in one’s hand. Leaders in hotel industry are very influential and can have substantial effect on …show more content…

In many business organisations employee performance is assessed on an annual or quarterly basis which aids in identifying areas for improvement. (Business Dictionary, 2014)
“Aguinis in 2009 described that the definition of performance does not include the results of an employee’s behaviour, but only the behaviours themselves. Performance is about behaviour or what employees do, not about what employees produce or the outcomes of their work”. Employee performance is considered as a belief of an individual regarding his contribution towards the organisation and there off his behaviour. McCloy in 1994 identified certain factors which can help improve performance and perform better than others. These factors are declarative knowledge, procedural knowledge and motivation. (Shahzad, 2011)
Employee performance is the successful completion of tasks by a selected individual or individuals, as set and measured by a supervisor or organisation, to pre - defined acceptable standards while efficiently and effectively utilising available resources within a changing environment. (Tinofirei, November …show more content…

Tracey and Hinkin also suggest that transactional leadership style which is a traditional one is inadequate and such type of leaders are mostly engaged in fire fighting, focus on the mistakes rather than on the accomplishments. They stress that organisations should be ready for continuous change. It was concluded that management for adaptation through the use of transformational leadership, is more important than management for control, represented by more traditional forms of leadership. (Hinkin,

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