Performance Management Assignment

Part 1 (AC 1.1, 1.2, 1.3, 2.1, 2.2, 3.2)
Performance Management
Performance Management is a process of evaluating the organisation and employee achievement towards a common goal, it can also ensure the business continually strives to improve their most valuable asset ‘their employees’. Performance management can continually drive business improvement by identifying and communicating performance goals and expectations. Employees are aware of what is expected of them and how they will achieve them. Linking employee goals with business goals means the organisation will continually improve the employees and organisational performance as a whole, the organisation can drive their performance ‘hand in hand’.
Performance management can also grow
However line managers can opt to conduct 3 month reviews if they deem necessary, for example if an employee is underperforming and the line manager feels the employee will benefit from meeting short set goals. This must be liaised with HR.
The purpose of a performance review is to give feedback to employees on how they are doing in the organisation, and how their performance relates to business goals. It also gives the line manager an idea of how there team is doing and if there’s any training needs individual or the team as a whole needs. It also highlights the performers and under performers in your team, and thus you can reward the performer, or develop the underperformer to do better (become the performer!).
The performance review process will be a 4 step procedure
1. Employee and line manager will complete an appraisal report
2. Line manager will gather feedback from colleagues, they will also gather sales data, and if possible customer feedback.
3. Employee and line manager will meet to discuss findings. The aim of the meeting is to set SMART objectives that the employee will aim to meet by the next appraisal
You were able through this process to clearly identify questions and linking specific example of performance to those.
Plan Performance Review:
• structure
• questions
• paperwork The structure was identified, the order of objective points to be discussed was reviewed and questions attributed to each objective. Paperwork in place to enable answers to be documented for review and write up.
Prepare suitable environment

A suitable environment was set up for the review in light of the classroom. Decided to have an open approach with no desk to allow open arena, desks to the side to allow somewhere for writing, worked well.
Open review appropriately:
• introduction
• outline of review Very open in approach and controlled voice and pace really well. Throughout introduction, with clear voice and diction. Came across very professional in approach outline given of meeting.
Establish rapport and put reviewee at ease Friendly approach and smile built that rapport quickly, open meeting environment also helped.
Use appropriate questioning techniques:
• open