Juran's Quality Management: A Cross-Functional Approach

728 Words2 Pages
bulb-icon

Recommended: Organizational systems and quality leadership wgu task 3

Juran is a founderof Juran Institute in Wilton, Connecticut. He advanced an idea known as Managing Business Process Quality, which is a technique for official cross-functional quality improvement. Juran contribution may, over the longer term, may be greater than Deming’s because Juran has broader concept, while Deming’s focus on statistical process control is more technical oriented.
Juran defines quality as wellness for use in terms of plan, conformance, availability, safety, and field use. Thus, this concept is closely incorporates the perspective of customer. Juran is prepared to measure everything and relies on systems and problem-solving techniques.
Juran's 10 stages to quality change are:

• Build attentiveness of opportunity to progress. …show more content…

Total quality control guides the coordinated action of people, machines and information to achieve this goal. The first principle to recognize is that quality is every body’s job.”

Aemand V.Feigenbaum 3 different step of quality Leadership

Quality Leadership:
Management should take the lead in enforcing quality efforts. It should be based on sound planning.

Management Quality Technology:
The traditional quality programmes should be replaced by the latest quality technology for satisfying the customers in future.

Organisational Commitment:
Motivation and continuous training of the total work force tells about the organisational commitment towards the improvement of the quality of the product and the services.

Kaoru Ishikawa:

Kaoru Ishikawa is considered to be as Japan’s leading contributor in the area of TQM. He attached importance to total quality control. He developed ‘Ishikawa cause and effect diagram’, known as ‘fish bone diagram’ for solving the problems relating to …show more content…

He also emphasised that 90-95 percent of the problems relating to quality can be solved by using the elementary statistical techniques, which do not need specialised knowledge.
He suggests ‘seven basic tools’ of quality management, viz.,
• Process flow charts
• Tally charts,
• c) Histograms,
• Paresto analysis,
• Cause and effect analysis,
• Scatter diagrams
• Control charts.

Crosby

Philip B. Crosby was a contemporary leader in TQM. He didn't engineer principles or steps. He simply made TQM easier for the layman to implement by breaking it down to an understandable ideology that organizations should adopt.
Crosby re-defined quality to mean conformity to standards set by the industry or organization that must align with customer needs.
There are Four Absolutes of Quality Management necessary for conformity,
• Quality is defined as conformance to standards
• The system for causing quality is prevention
• The performance standard is not arbitrary,it must be without defect
• The measurement of quality is price of non

Show More
Related

  • Lean Benefits Of Quality Management

    1255 Words  | 3 Pages

    Quality is an important part of any business rather from a customer’s perspective or a producer’s perspective. Quality from a customer’s perspective is they “want value and quality has become a major factor in the value of products and service” (Russell & Taylor, 2013, pg. 53). “The customer is the most important part of the production line” (Russell & Taylor, 2013, pg. 53). This can be referred to as quality of design meaning “involves designing quality characteristics into a product or service” (Russell & Taylor, 2013, pg. 54). Now let’s look at the quality from a producer’s perspective. This can be referred to a quality of conformance meaning “making sure the product or service is produced according to design” (Russell & Taylor, 2013,

    Read More

  • Care Delivery and Therapeutic Interventions

    1150 Words  | 3 Pages

    Methods for quality improvement offer numerous benefits and there are many models to use for quality improvement. These models and features have traits in the up to date version of total quality management practise models and are of numerous benefits, with the likes of six sigma and kaizen model using these traits (Royal Charter, 2011)

    Read More

  • Lord Of The Flies: Human Nature

    921 Words  | 2 Pages

    quality we can predicate from it. The systems that fail are those who rely on

    Read More

  • Quality Planning, Quality Assurance, And Quality Management: The Quality Plan And Project Management

    1019 Words  | 3 Pages

    The Quality Plan (QP) proposed incorporates the philosophy of quality derived from many quality disciplines including Total Quality Management (TQM), ISO-9000, and Six Sigma, among others. The QP is comprised of three high level processes: Quality Planning, Quality Assurance, and Quality Control. As with other aspects of our proposal, the approach inherent in these three processes is highly proactive. The QP focuses on prevention rather than inspection because we recognize that it is more costly to fix rather than to prevent errors.

    Read More

  • Case Study Of H.B. Fuller and the Street Children of Central America

    1062 Words  | 3 Pages

    With Product Quality, the responsibilities of a business are simple. Develop a low cost, high quality product that withstands the normal limitations of it’s use. Quality can be defined as doing the right thing, the right way, the first time, and every time. It is important that this is understood from both the consumer and the business perspective. In short, the product will meet customer expectations, priced appropriately, and delivers as advertised. Within the business, producing a product the right way is the most effective, efficient, lowest cost and most valuable way to produce quality results, the first, and every time. Furthermore, product quality implies that all standards are met, with minimal repercussions of poor quality, reducing the amount of rework and waste. As such, businesses who develop products of poor quality are either failing to do the right thing, or doing the right thing, the wrong way.

    Read More

  • Comparing Philip Crosby, W. Edwards Deming And Joseph Juran

    838 Words  | 2 Pages

    Deming believed that organisations could increase quality and reduce costs by practising continuous process improvement and by thinking of manufacturing as a system, not as bits and pieces. Juran applied the Pareto principle to quality issues (80% of the problems are caused by 20% of the causes) and also developed “Juran’s Trilogy”: quality planning, quality control, and quality improvement. Crosby’s response to the quality crisis was the principle of Doing It Right the First Time (DIRFT). He applied four major principles which are

    Read More

  • History Of Total Quality Management

    1207 Words  | 3 Pages

    Total Quality Management is a management approach that originated in the 1950s and has steadily become more popular since the early 1980s. Total Quality is a description of the culture, attitude and organization of a company that strives to satisfy the customers’ need with their products and services. To ensure the quality, it is critical to undertake the voice of the customer, in order to developing innovative products and services. The culture requires quality in every single aspects of the company’s operations, with the processes of driving company workforce engagement, customer satisfaction, and staff motivation.

    Read More

  • Aircraft Limited: A Case Study Of Hindustan Aeronautics Limited

    1717 Words  | 4 Pages

    COMMITMENT TO TOTAL QUALITY: They are committed to continuous improvement of all its activities. They will supply to products and services that conform to the highest standards of design, manufacture, reliability, maintainability and fitness for the use as desired by customers.

    Read More

  • An Analysis Of The Aachen Quality Management Model

    868 Words  | 2 Pages

    In this article on Design and implementation of quality control loops, the author identify the need to implement a rapid and flexible response to solve internal and external variabilities in business systems using quality control loops. The authors point out the need to align the process in alignment with the International standard EN ISO 9000:2005. In this process the authors approach is to enforce controlled quality through means of closing the gap in customer demands, defining managerial targets and understanding and maximizing the abilities of the company. Understanding the framework is key to mapping out the process and solving internal and external quality issues.

    Read More

  • Case Study On Total Quality Management

    1355 Words  | 3 Pages

    In the early 1990’s companies started developing their own total quality Management principals. The most notable of all these new theories was Six Sigma which was developed by Motorola Corporation and later implemented by other industry giants like General Motors, Microsoft, Helwet-Packard etc.,

    Read More

  • Total Quality Management (TQM) Challenges in Implementation

    589 Words  | 2 Pages

    Improvement in the quality is a continuous process; by discontinuing the continuity will shatter the business competitiveness in the market. Generally, six sigma, lean and Kaizen are being used for continuous improvement by the companies. But in case of manufacturing companies, they need to be more calculative and carful in the continuous improvement is essential but the company should be cautious in not investing in destructive research. It is not possible for implementing the TQM in all process (Ashkenas, 2013).

    Read More

  • Business Management

    1102 Words  | 3 Pages

    Quality is a very important thing in an organization; therefore it is not possible to improve the quality of a product or service substantially without major changes in all aspects of the organization. Because quality is so important if changes aren’t made throughout the organization the output of the product will no be very successful. Everyone in the organization plays a major role in the out come of its products.

    Read More

  • Overview of the Coca Cola Company

    1548 Words  | 4 Pages

    In order to guarantee these standards the Company has had to develop a close relationship with its franchisees based on a mutual concern for quality. Total Quality Management lies at the heart of this process involving a continuous emphasis on getting quality standards right every time and on continually seeking new ways to improve performance.

    Read More

  • Quality Management System

    1811 Words  | 4 Pages

    Quality is a word which has been used for a very long time, lots of books have been written about it, and many of the world's scientists have defined it in many different ways. In this research paper, I will emphasise the Quality Management System, why is it important? What is it used for? What is the importance of having a Quality Management System? Many people think implementing QMS costs a lot and all the benefit is a piece of paper which says that your company is certified in having QMS.

    Read More

  • Implementing Total Quality Management (TQM)

    3222 Words  | 7 Pages

    Introduction Effectively integrating information technology (IT) into an organization’s business processes is critical if the organization wants to increase productivity and remain profitable. IT includes items such as the systems software, application software, computer hardware, and the networks and databases that help manage the organization’s information. When implementing quality standards and processes that are forever changing in the IT world, organizations must balance these changes while continuing to rapidly implement new systems technologies in order to stay competitive. Quality improvements in IT delivery and service support can be improved by measuring and tracking user satisfaction, integration and flexibility early on in the decision process and reinforcing them throughout the review process. Adhering to quality management best practices means ensuring that quality standards are strictly enforced and entrenched into the organization’s philosophy.

    Read More

More about Juran's Quality Management: A Cross-Functional Approach

Open Document