Intra-Organisational Conflict And Inter-Organizational Conflict

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“While the absence of organizational conflict is often considered a sign of good leadership, it can actually signal that management is out of touch with significant changes in the marketplace” (Frates, 2014). Conflict can occur between anyone and over anything. In many ways conflict can be both healthy and unhealthy. The different types of conflict that will be identified are Intra-organizational conflict and Inter-organizational conflict. By the end of this paper I will have explained conflict management styles, the purpose of conflict resolution strategy, and strategies to reduce cost and legal liabilities. Describe types of conflict identified in this case. “Leadership is an essential component of organizational success, and leaders …show more content…

Jones the COO decided to outsource the interpretation of imaging reading in effort to cut cost caused a fire storm among the physicians because, of the inaccuracies of the results from the company the outsourced to. “In healthcare organizations, conflicts can arise between employees, employees and the organization, organizational units within the organization, different institutions, and clients and healthcare personnel” (Haraway & Haraway III, 2005). Inter-organizational conflict is demonstrated well in the conflict resolution at the St. Clare Hospital. The medical director is not pleased with what is going on within the organization and how the hospital and physicians may potentially face legal liabilities for the inaccurate reading. “Inter-organizational conflict that occurs between organizations with interdependent members almost always involves competition for resources or control” (Frates, 2014). Dr. Wiseman calls a meeting for all staff physicians to air their grievances and to help find possible solutions to this problem. Explain conflict management styles evidenced in this …show more content…

Both CEO and medical director could have talked about providing high quality of care while saving on the cost and improving the bottom line. Leaders have to make decisions that are not always popular among their management and staff but, keep the lines of communication opened by informing the staff of the need to cut the cost in order for the organization to thrive and be successful. “The key to successful conflict management is for each side to first stop trying to “make each other wrong,” and then to find solutions that approximate each side’s goals” (Haraway & Haraway III, 2005). Recommend strategies to reduce cost and legal liabilities. Even though the decision to cut cost in the radiology department to save on the bottom line by outsourcing the imaging reading seemed to be a great move. It turned out to be a bad move because the company the COO decided to outsource to was sending inaccurate reading back and the hospital potentially faced legal liabilities. The COO should have met with Dr. Harris to see if they could come up with ways to cut cost and still provide high quality service in his department before seeking alternative to what has been

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