Stages Of Conflict In Nursing

Conflict Management
There are different stages of conflict. Latent conflict involves the anticipation of conflicts. Perceived conflict requires cognition or awareness that exist at a particular time. The felt conflict requires feelings such as anxiety or anger. Manifest conflict that is overt conflict, it can either be constructive or destructive for instance avoidance, negativity and denial with unit issues or staff.

Conflict is the most problematic issue that we are facing in healthcare now days. As Nurses we deal with conflict daily at work. As result the manager has to resolve conflicts among staff to work towards working together to improve better patient outcomes.
The key point in this article is regarding emotions that run high in

the critical care unit that leads to tension and conflict build up in the ICU among the clinical and primary surgical team. They believe that a healthy mutual respect should establish between the nurses and the doctors. They strongly suggest that a monthly meeting should be held with the interdisciplinary team to discuss the plan of care of the patient. Savel, R. H., & Munro, C. L. (2013).
“From the perspective of the ICU Leadership, the voice of the members should be heard safely and they should able to share opinions and ideas with staff.” Savel, R. H., & Munro, C. L. (2013).
The best way to handle conflict is to work collaboratively with the managers, Physicians and other team members.

Collaboration will lead to most effective decision making for patient care. Good communication skills and better resolution will lead to healthy work environment in order to develop better plan in patient care. Finkelman (2012) (Chp12)
Poor communication skills among staff increase high level of stress and guilt. Conflict also leads to poor management skills and ineffective teamwork. “Such an environment decreases the likelihood of burnout and moral distress.” Savel, R. H., & Munro, C. L. (2013).
In conclusion. I would apply this content by being a role model and a leader of my unit .If the staff cannot approach me to discuss the issues of the medical unit .Then I fail as a manager or I am careless. A prevention is the best way to move beyond conflicts. As a manager I would listen to my staff attentively. I would let my staff voice their opinions. I would and show support them. I would try to avoid any conflicts that will build tension on my department and reinforce my staff to work as a team for safety of the patients and make sure that my team member are on the same page for best delivery of care for the

patients.