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Importance of communication skills for healthcare professionals
Interpersonal relationships and communication skills in healthcare
Importance of communication skills for healthcare professionals
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Good teamwork is important in a patient centred care. It is a team of health professionals who actively participate, cooperate, interact, communicate expertise, respect, trust and its main focus is to improve patient’s health (Miller, 2008, p.14). Also, the team includes the family of the client and the patient itself (Miller, 2008, p. 15). Therefore, all members have a role to play. For instance, in the nursing practice it involves health promotion and maintenance regarding patient’s health in order to decrease the impacts of negative outcomes (NMBA, 2010). Nevertheless, this can be maintained under the national competency standard (NMBA, 2010). Part of the national competency standard promotes professional responsibility, multidisciplinary approach, critical thinking and client care delivery (NMBA, 2010). …show more content…
They are to assess, evaluate, share and collaborate patient information to other health professionals to maintain quality and safe care delivery (NMBA, 2010). For example, scenario two illustrates an effective collaboration and communication between the nurse and other health professionals (Scenario 2: Leadership and teamwork in medical emergency teams [Scenario 2], 2012). She made recordings of the patient’s health status, and was able to share her analysis to the leader which enabled him to devise a plan and inform the family immediately. Therefore, effective team work is evident in scenario two. They were able to communicate, trust and respect each other’s opinion in which it provided the most appropriate treatment for the patient (Scenario 2: Leadership and teamwork in medical emergency teams [Scenario 2], 2012). On the other hand, in scenario one, the enrolled nurse failed to evaluate and record her assessment regarding patient’s health (Scenario 1: Leadership and teamwork in medical emergency teams [Scenario1],
Without question the cost of medical care in this country has skyrocketed over the last few decades. Walk into an emergency room with an earache or the need for a few stitches and you’re apt to walk out with a bill that is nothing short of shocking.
Nurses are key components in health care. Their role in today’s healthcare system goes beyond bedside care, making them the last line of defense to prevent negative patient outcomes (Sherwood & Zomorodi, 2014). As part of the interdisciplinary team, nurses have the responsibility to provide the safest care while maintaining quality. In order to meet this two healthcare system demands, the Quality and Safety Education for Nurses (QSEN) project defined six competencies to be used as a framework for future and current nurses (Sherwood & Zomorodi, 2014). These competencies cover all areas of nursing practice: patient-centered care, teamwork and collaboration, evidence-based practice, quality
- The health care team should do everything they possibly can to care for the patient before they give up treatment. The health care team should provide top care to every patient and the treat the patient as they were treating their mom, dad or grandparent.
Nurses should foster collaborative planning to provide safe, high-quality, patient-centered health care. As nurses, we probably know the patients the best since we spend much more time with them than any other members of the care team. We are the liaison between the patient and the rest of the care team. We need to identify a potential problem or issue, and bring it to the attention of the whole care team. We should facilitate mutual trust, respect, shared decision-making, and open communication among all relevant persons in the care of the patients. With the collaborative support of the whole care team, the patients are in a much better position and are more likely to make an informed and deliberate decision. Besides, the collaboration among the care team can facilitate communication among the care providers, and provide a channel for the care providers to vent their stress caused by the ethical dilemmas that they encounter in work. The support from peers is very important for care providers to maintain their emotional and psychological
In the article by the American Nurses Association (2012), “Position statement: Care coordination and registered nurses’ essential role”, teamwork was defined as a partnership with health care providers, patients, and families to provide health care needs. An example would be, when an elderly patient presents to the emergency room with confusion, the health care team will do what is necessary to diagnosis this patient. The Certified Nurse Assistant may take the patients vital signs, the Registered Nurse will obtain the urine specimen to assess for a urinary tract infection (UTI), and the physician will determine if it is an UTI, what antibiotic, and treatment will be needed.
However, the nursing council of New Zealand (NCNZ) has developed new competencies as a procedure for registered nurses, nurse assistants and enrolled nurses to provide cares and as a means of assessing cares (p.11-12). Therefore, myself as a nurses I will assess the patient first and independently make up a care plan based on my practise and inform my team about the type of personal cares a patient
Working in the health care setting, teamwork and collaboration are used frequently to insure that everything runs correctly and efficiently. According to qsen.org, teamwork and collaboration consists of functioning effectively within nursing and inter-professional teams, fostering open communication, mutual respect, and shared decision-making to achieve quality patient care. While assessing the patient a nurse can come into contact and work with many different individuals. These can include other nurses, doctors, therapists, and family
The NP core competencies are independent practice, ethics, health delivery system, policy, technology and information, practice inquiry, quality, leadership, and scientific foundation are accomplished by mentored patient experiences. However, stress on independent and interprofessional practice is essential (Thomas, Crabtree, Delaney, Dumas, Kleinpell, Logsdon, Marfell, & Nativio, 2012). Therefore, the NP and other providers must work in a collective fashion that includes mutual respect among all individual healthcare team members.
In order to have a stronger team, every member must be informed of daily activities and changes. An unhappy team member will not stay where they are not appreciated. Dissatisfaction could lead to missed nursing care. There are many easy steps that could be done to establish nursing communication. A medical treatment facility must also take into account that changes do not happen overnight and not to try to change everything at once overnight. From the research it is clear that communication would rectify so many issues. Patient and employees satisfaction. Management needs to lead by example and show that communication and teamwork will bring a more rewarding
The demands on health care providers to provide the best quality care for patients is increasing. With added responsibilities and demands on our health care workers, it is hard not become overwhelmed and forget the reason and purpose of our profession. However, there is a way where all professionals can meet and come together for a common cause, which is the patient. A new approach in patient care is coming of age. This approach allows all health care professionals to collaborate and explore the roles of other professions in the hope of creating a successful health care team. This approach is referred to as the Interprofessional Collaboration Practice (IPC). To become an effective leader and follower, each professions will need to work together
Another reason for the initiation is that the doctor could not be reached and the nurse strongly believed that urgent assessment and intervention was essential. The nurses concluded that the members of the rapid response team not only provided extra help for monitoring, obtaining orders, and providing interventions but also provided skilled knowledge. Nurses that had experience in a critical care or emergency setting had more freedom to use more advanced diagnostic procedures, treatment interventions, and could administer drugs that the acute care nurses could not. Concern for the patient and frustration as a result of not being able to contact the physician were the main issues before the rapid response team arrived.
A very important concept that needs to be implemented world-wide is collaboration. Collaboration can be defined as “working with other individuals or groups to achieve a common goal. It differs from cooperation which involves groups working together to achieve their own individual goals’’ (Tomajan, 2012). This concept is critical in making the nursing image as clear and accurate as possible while also properly representing the profession. Worldwide, if nurses can represent themselves in a particular way, having the same ideals, morals, and knowledge, there would be little room for people to criticize the profession. Collaborating also allows for the formation of new ideas and discoveries, strengthening the knowledge of nurses and creating the opportunity for more authority. The entire profession as a whole need to help everyone understand what nurses really do for patients. Nurses are the invisible hand behind the success in every hospital or health-care facility. From a quick visit to the doctors to an emergency room visit, the ones the patients interact with and grow a relationship with are the nurses. The nurses know the ins and outs of every patient and have the direct connection with the patient along with tremendous knowledge and skills. This needs to be addressed in the media rather than challenging the nursing image. Giving
A team can be best defined as “a small number of people with complementary skills, committed to a common purpose, performance goals and approaches for which they hold themselves mutually accountable” (Katzenbach & Smith, 1993, p. 46). A healthcare organization can achieve success only when every member of the team works collaboratively as a unit and understands the context of the teamwork to the greatest degree possible. Intensive care unit is a high risk area of health care, which needs a high-functioning, cohesive, and coordinated team to deliver safe and effective care to the patients. Lack of efficient teamwork among and between the teams of caregivers could result in serious patient safety consequences (Borkowski, 2015). Moreover, there
One of the goals of nursing is to respect the human rights, values and costumes of a patient and his or her family and with the community as a whole. The International Council of Nurses states that nursing practice can be defined generally as a dynamic, caring, helping relationship in which the nurse assists the client to achieve and maintain optimal health. As health care providers, we have some fundamental responsibilities such as to promote health, to prevent illnes...
Modern health care system is much more complex and this complexity has produced that we need the team-based delivery health system to provide the best possible care (Mitchell, Wynia, Golden, McNellis, Okun, Webb, Rohrbach, & Kohorn. 2012). I am certainly working in the team-based nursing environment which challenges me every day because I am still learning and training myself