Important And Urgent Nvq

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Quadrant 1: Important and urgent – these are tasks that need completing as they are a priority, where possible tasks should be planned in advance therefore removing the need for tasks to be listed in this quadrant.

Quadrant 2: Important but not urgent - Tasks that need working on as soon as you can, planning in advance is a good way to start ‘chipping away’ at them when you have some spare time. These tasks are important and should not be left to the last minute as this may affect the quality of the work you are able to product and therefore affect peoples opinion of your ability to complete the task.

Quadrant 3: Urgent but not important – Generally you will need to complete these tasks quickly as there is a deadline, but due to the low …show more content…

If you find that your time is spent mainly in other Quadrants then it may be time to review your tasks to ensure they are being completely in a timely manner.

As with tasks that need completely there is often conflicts between employees and managers and the differing needs or these individuals if I had a situation where I had a conflict which I was unable to resolve myself I would seek the advice and guidance from my Line Manager on priority I should give each tasks.

Address problems, complaints and …show more content…

However, things do go wrong sometimes and have to be addressed – they rarely ‘just go away’. Before attempting to resolve a problem it is important to be sure that it is your place to solve it – consider whether an issue should be referred to someone else, for example, or be escalated up the management line. The classic approach to problem solving is to: ●● clarify the problem – taking into account the views of different parties ●● identify the options for solving the problem ●● establish the relative advantages and disadvantages of the various options ●● agree the preferred option with those involved and implement the option. At such times it is very helpful to have organisational policies and procedures, or even legislation, to refer to. We have policies and procedures so that everyone knows what is expected or accepted in certain circumstances and these are an obvious source of help in clarifying problems and identifying solutions. Service level agreements are also very useful as they remove the subjectivity from an issue – either an agreement was met or not. Remember that you do not have to come up with a solution yourself. Problem solving is about finding solution options, from talking to others and reviewing relevant documentation, and establishing the best solution

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