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Conflict Management and Dispute Resolution
Conflict Management In The Workplace
Conflict Management and Dispute Resolution
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Conflict management- Any problems or conflict that may arise needs to be dealt with appropriately and effectively to ensure a positive work environment, this can be done in many ways. The main way conflict can be resolved is by have a civilised discussion with all parties and a manager to arrange the most appropriate and fair solution. Making sure all parties are professional and non discriminative at all times. Anti-discriminatory practise- This is covered by the equality act 2010, this highlights that all employees and employers work in such a way that ensures that everyone is treated fairly and provided with equal opportunities, no matter what race, religion or background they come from. Service users are also covered by this piece of
Understanding how situations can become conflicts are important matters to investigate in hopes of preventing it from happening again. Every employee (in their minds) have different perspectives as to why conflicts happen. Such things include a lack of communication, feeling as if others are not doing their jobs, crazy rules, special treatment of friends as well as expectations that they feel are not reasonable. Conflicts that management may be involved in could be poor communication, lack of appropriate response to any given situation, not taking responsibility for their own errors, letting work & personal life interfere with the other, as well as not having good prioritizing
The terms ‘anti-discriminatory practice’ and ‘anti-oppressive practice’ are often used interchangeably but they have different meanings. Jary and Jary suggest that discrimination can be defined as a process by which an individual or group of people are treated differently or unfairly (2000, p 157). Discrimination can be positive or negative. An example of negative discrimination would be a person being refused to be served in a shop because of their race, gender or sexual orientation. The result of this experience, then becomes the basis of oppression, which can be defined as ‘Inhuman or degrading treatment of individuals or groups; hardship and injustice brought about by the dominance of one group over another’ (Thompson, 1993, p 31). Therefore, anti-oppressive practice allows practitioners to minimize oppression by understanding how their personal values and beliefs may affect their practice.
In several occasions, conflict occurs in the communication of one or two people. Several people have thought of conflict as cases involving pouring of furious anger in a communication process. Nonetheless, conflict is the misinterpretation of an individual’s words or values (Huan & YAzdanifard, 2012). Conflict can also be due to limited resources in an organization (Riaz & Junaid, 2010). Conflict may as well arise due to poor communication or the use of inappropriate communication channel of transmission of information between the involved parties. Management of conflict has various conflict management styles that include avoidance style, forcing style, passive-aggressive style, accommodating style, collaborating style and compromising style. Workplace conflict comes in two different kinds: task involving conflict, which focuses on the approaches used in resolving the problem and blaming conflict that has the aspects of blame and never brings element of resolving problems between the conflicting parties. In the perception of several individuals, relationship conflict is negative.
What is conflict? According to Masters & Albright (2002), “Conflict exists when two or more parties disagree about something” (pg. 14). Is conflict bad? Not necessarily, conflict can be good or bad. In fact, according to Lewicki et al. a moderate amount of conflict can be productive where as too little or too much conflict can result in complacency or chaos (as cited by Almost, 2006, pg. 447). In healthcare organizations, like other organizations, conflict is an everyday occurrence. According to Thomas, “managers spend approximately 30% to 40% of their workday dealing with some form of conflict” (as cited by Haraway & Haraway, 2005, pg. 11). Conflict will exist between nurses and physicians, within a healthcare organization, and between the organization and other organizations. This conflict can affect the treatment that patients receive. The key is being able to utilize good conflict while effectively managing other conflict which can be destructive to an organization. In determining how to effectively manage conflict within the organization, this report will cover conflict within a healthcare organization, conflict between health care organizations, the effects of conflict on patients, the effects of good conflict, and how to manage conflict.
Conflict would occur when “disagreement exists” within an organisation over different issues (French, 2011). These issues can be associated with power; “the potential ability to influence behaviour” (Pfeffer, 1992 p. 713: cited in Martin, 2005).
workplace include greater total resources, greater knowledge band and a greater source of ideas. However, these advantages can also bring on conflict within teams and the entire workplace. Varney (1989) reported that conflict remained the number one problem within a large company. This was after several attempts were made to train management in conflict resolutions and procedures. However, the conflict remained. The conflict possibly remains because the managers and leaders did not pay attention to the seriousness of the issue. In order to maintain an effective team, leaders and team members must know and be proactive in the conflict resolution techniques and procedures.
Look up the word conflict in the dictionary and you will see several negative responses. Descriptions such as: to come into collision or disagreement; be at variance or in opposition; clash; to contend; do battle; controversy; quarrel; antagonism or opposition between interests or principles Random House (1975). With the negative reputation associated with this word, no wonder people tend to shy away when they start to enter into the area of conflict. D. Jordan (1996) suggests that there are two types of conflict: good, which is defined as cognitive conflict (C-type conflict) and, detrimental, defined as affective conflict (A-type conflict). The C-type conflict allows for creativity, to pull together a group of people with different opinions or ideas, to combine and brain storm all thoughts to develop the best solution for the problem. The A-type conflict is the negative form when you have animosity, hostility, un-resolveable differences, and egos to deal with. The list citing negative conflicts could go on forever. We will be investigating these types of conflicts, what managers can do to recognize conflict early, and what strategies they can use to resolve conflicts once they have advanced.
The public sector equality duty (PSED) was formed under the Equality Act 2010, beginning April 2011. It replaced, harmonised and extended the race, disability and gender equality duties through specific ‘protected’ characteristics which would be covered by the duty. Essentially, PSED is a legal obligation, concerned with equality and good relations in the day to day business of public authorities and compliance can be reflected through the design, implementation and review of organisational policies. Before PSED, equality legislation focused primarily on resolving discrimination cases after they had occurred in the workplace, whereas PSED was designed to advance equality by creating a culture of preventative measures to stop discrimination and harassment from occurring in the first place. In particular, this can be achieved by identifying the needs of those considered to have protected characteristics, and the disadvantages they are likely to suffer because of those needs.
Conflict management model is propounded effective when the result of conflict is productive or acceptable for all the parties involved. The main motive of any conflict management model is to reduce the impact of conflict on negative note and guide parties towards agreement and strong relationship. This study is to analyze the effectiveness of Rahim’s Meta or Dual concern model for conflict management.
First, they need to investigate the true nature of the conflict because the dysfunction observed may be a symptom of the actual conflict. Once he has a complete understanding of the conflict, the skilled manager will be able to transform it into functional conflict and come up with a synergistically beneficial solution. The same way that every suggestion Honda implemented at Marysville resolved some sort of conflict, even the most heated and personal of conflicts can be resolved to the benefit for all parties involved if management is open and transparent in its policies; investigates the conflict to find its true nature; then handles it quickly, professionally, and in such a manner that it will not reappear in the
Conflict in the workplace is a fact of life. Creating a work environment that enables people to thrive is important. Because people have different goals and needs, conflict, unfortunately, is inevitable. Individuals interpret and respond differently to situations. The differences in people is not a bad thing however, it’s the attitudes that arise that may make a situation a negative one.
Therefore, when the employee follows the job schedule, they can prevent work overload because of a systematic system applied by the company. The Civil Rights Act of 1964 also stated the laws to protect discrimination based on colour, age, gender, national origin and religion in the workplace. These laws are designed to make sure every employee is treated fairly in their workplace. In Australia, employers should implement best practice on how to maintain privacy in the workplace in accordance with the privacy standards set out in the Australian Privacy Principles (APPs).
Conflict avoidance is a technique used to deal with conflict. Avoiding conflict is mainly used to disregard the direct issue at hand. Avoiding conflict can be used to temporarily get rid of an issue or it can be used to permanently remove the issue. Avoiding conflict within the workplace most often results in relationship division. Workplace conflict is inevitable, meaning wherever and whenever there is a group working to accomplish similar goals as a whole, conflict will be present. Workplace conflict exists due to various factors. (Graham 2014) The most common seen factors influencing workplace conflict include role understanding, meaning who is responsible for what task, how tasks are to be accomplished, personality difference and poor
In my opinion, conflicts can lead to one’s personal and social growth in society. In many cases, effective conflict resolution skills can make the difference between a positive or negative outcome. By resolving conflict successfully, one can solve many issues that come to the surface and gain the benefit of understanding each other better. The main point is to discuss the issues which would help to resolve the conflict by raising awareness among the people involved in the conflict of the situation and giving them the insight of the given situation to achieve their goals without undermining the goals of other people involved. When conflict is resolved effectively, everyone can develop stronger mutual respect and trust in each other’s abilities to work together in a given situation.
In order of being able to analyze the sources of conflicts regarding the clothing manufacturer, I will present the Conflict Process Model according to McShane and Von Glinow. Therefore, I will first define what conflicts are, and second present the different sources of conflicts and carve out which conflicts are involved regarding to the given case. The third step is to explain two different strategies to minimize these conflicts in future. Finally, I will provide a recommendation and conclusion.